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Traccye L
Customer Reviews for Intown Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Definitely 5 stars was a great experience honestly
pamela wHd Very friendly and will do business with him if we ever need you U-Haul at any time and we'll let all of our family and friends know to come here
Gary JHD made the experience so quick and easy. I was hooked up and gone with my trailer in 5 minutes. When I was finished with the trailer I simply un hooked it from my truck and dropped it and was gone. This couldn't have been easier---stress-free.
James HHD was very polite and very helpful and such a sweet guy
Janika JGreat guy,
tracey pHD was great.
NAHKEE UStaff was friendly and helpful and the truck was in great shape!
Eric BGreat service and very friendly
Allen RI can't believe the pickup location. 1013 E Eldorado St Decatur ILL. I expect to walk into a safe professional environment. Instead, I was at a seedy motel that I would never stay at. The door is locked, and you have to be let in by the employee. There is an apartment off to the side where the operator must live and he comes out in shorts, t-shirt and no socks or shoes. I felt like I interrupted his personal time. The woman who passes the key is behind plexiglass with a small opening to pass the key. While waiting a firetruck and ambulance pull up and take out one of the hotel guests on a gurney. I did not feel safe. You're a big company and you can do better. How does this present your company? Next time I need to rent, I may look at one of your competitors that I normally wouldn't even think about contacting.
Tamara HThe rental lot was very small and did not allow proper access to the needed equipment without a lot of manipulation or blocking traffic on a main busy street. People onsite were not helpful other than providing a telephone connection to someone else to complete paperwork with someone else not on site.
Greg YPostage stamp size parking lot. Unable to properly check in and receive final paperwork. Unable to properly report truck's leaking issue.
MARY HService was quick, clean, and friendly. Appreciated being accommodated on such short notice. These guys were great to me. Thank you!!
Charles BVery kine kine h
DEBRA R⭐⭐⭐⭐⭐ Outstanding U-Haul Experience! I recently used U-Haul for my move, and the experience was fantastic from start to finish! The online reservation process was seamless, with plenty of options to choose from. The truck was clean, well-maintained, and easy to drive. The pickup and drop-off process was quick and hassle-free, with friendly staff ready to assist. What impressed me the most was their customer service—knowledgeable, professional, and eager to help. The pricing was fair, with no hidden fees, and the equipment (dollies, blankets, and boxes) made the move much easier. I highly recommend U-Haul to anyone looking for a reliable and affordable moving solution. A five-star experience all around!
Bharat DWe had an easy pick up and drop off they were very patient and professional... we will absolutely use them again
Courtney WThis location was awesome. my transportation broke down and he did not hesitate to come pick up trailer and return it for me! best customer experience ever!
Marla JHotel was dirty and the guy barely spoke English. The truck was not at the hotel, I had to go down the street to get it. Not cleaned or checked from last people dropping it off. Horrible experience.
Penni GGreat customer service! Very friendly!
Chad TThe motel has a lot of shady people having outside, dirty, and not well spoken English. The lady spoke no English.
Kimberly CNothing! Maybe check in to be a bit faster. Everything else was amazing
Joshua CThey need to sweep interior bed and check to see if blankets were still there from previous renter.
James TTruck smelled awful, smell remained on my clothes and furniture after dropoff. Had to wait a long time to get the keys for the rental as the manager was not available when we arrived. Waiting room was dirty and lots of intimidating people loitering around the motel.
Amanda BThey sent me to a different location. Couldn’t understand what they were saying.
Ryan OQuick and easy pick up; equipment was new-ish and clean. No issues with truck, mechanically, electrically, etc. Very please with the experience with equipment and personnel.
Matthew HThis location should not be aloud to be open. When I arrived the people inside did not know what they were doing. On top of that this was at an old motel location that has had drug addicts in the past staying in the rooms and overdosing. While sitting there waiting there were two men walking around the location and around the trucks which were backed up right to the entrance of motel rooms. They would appear and then disappear. One was standing on the second floor looking at the parking lot as the other was behind the truck I was taking trying to get in the room behind it. As we were in the truck the second guy came down to “help” the other get into the motel room. As a young female no one should feel this unsafe getting a U-Haul . This area over time has gotten a lot worse. I believe something should be done. It SHOULD be. Thankfully I had my dad with me. But still not a place where someone should have to grab a truck. Please take this seriously and trust someone who has lived near this area for 20 years.
Bobby MThanks
MOHAMED NThey were very supportive
LANCE PFast friendly service I have never been to a uhaul company that was so fast! I will go back there only for my moving needs!
Quachee PI was sent to 2 incorrect dealers before locating my truck at the third.
DAVID MWoke the clerk up to get the truck. The clerk didn't seem to know what he was doing. We had to do check the truck out ourselves for fuel, mileage, damage, etc.
Angela EThe employees there were extremely unprofessional, did not speak English fluently. There was multiple language barriers, as well as no paper receipt showing my cash deposit. They stole money from the deposit up the mileage on the vehicle stating that it had less miles, and it had when I had picked it up, and the staff was extremely rude and belligerent Upon drop off Definitely would not recommend this location whatsoever to my worst enemy if I wanted them to have an aneurysm.
TAYLOR SNot much. Was very satisfied
michael oKind of a seedy part of town. My experience was ok. I didn't feel super safe at this location.
Charles DWe appreciate Intown Motel for being kind and helpful in assisting us in our rentals, having them centrally located in Decatur makes it easier to rent from them on our smaller moves. We are always in and out of there fairly quick as well. Thanks Intown!!!
TRAVIS JSeedy hotel with a hooker standing outside
Rebecca GI Called yesterday immediately after returning. I was charged 15.00 safe move that specifically said I did not need. Then charged a cleaning fee after when I cleaned the vehicle out after use. I asked the buisness to do a walk around after returning the manager stated it wasn’t needed. My business uses rentals frequently and we will be looking at other options from now on. Very disappointed. I also was never called back yesterday when being put on a call back yesterday.
Michael SI get to the drop of location around 10 pm to drop off the rental and the lady from the hotel that does the rentals couldn’t speak any English and made it very hard to communicate. When I dropped off the rental the lady made me rearrange her other truck to park this one. I didn’t understand why but I did park the truck out of the way of all guest at the hotel. Overall will not recommend to anyone
Andrew RI did not like the location.
John CWe rented a trailer. This was NOT the site that we selected, but were reassigned due to trailer availabilty. The manager was very disorganized and said they could not attach the trailer. He had to use multiple technology to complete the rental. The individual did assist me with connecting, but was wearing flipflops. He didn't appear to understand that the hitch had to be completed seated in the ball. Once attached, the location was very tight to turnaround a large trailer to leave the parking lot.
Todd CThe man said we could park the uhaul and trailer in one spot then changed his mind after it was parked very rude very unprofessional. Kept my deposit after I deep cleaned the uhaul. And was at a half tank well over it.
Phoenix SN/a
Ron HThe owner was very helpful.
Gary MEverything is fine the way it is. Thanks! Mark
Mark KNothing I really appreciate the service. I have nothing but nice things to say. I will rent again thank you.
Queen DThe business operators were professional and efficient.
Jay DJust some bugs no big deal. Hd was supper nice!
Jon HHd did an awesome job with my truck rental. Will be back again
Matthew MRefer the the above comment, please
Sonja KIt's located in the drive up lobby of a hotel. The signage isn't that clear-I'd put more up on the door about this also being a U-Haul location and ring bell for that service also.
Andrea WMileage frauds by this location
kirk tAct like you are a professional company and have your trucks some place other than a motel that charges by the hour.
jeff pHD IS AWESOME I WILL USE HIM AGAIN ...
Corey FThe truck was not exactly clean nor did it run well. Also, picking up the truck took far longer than I thought it would. I didn't complain. The price was right and it was convenient. That's what I thought until I got the bill. I was changed for an extra day, I was changed for cleaning when it wasn't clean when I picked it up etc. etc I was upset and not sure what to do. That's when James stepped in and had my back not once but twice. His customer service skills made the entire experience awesome! It seems nowadays people don't realize how important good customer service is to every business. James knows this and he is the reason I will definitely use U-Haul for any of my future moving and storage needs. He is also the reason i will refer them to anyone that I know or that i meet that is in need of their services. Thank you James, you rock!!!
Amanda PService and personal were great vehicle did its job.but could use looked at mechanically..
DYLAN THD was awesome great service thank you
Corey GThis is a sleazy hotel in a sleazy part of town. There was no Uhaul rep on site. I had to deal with a hotel clerk that had no knowlege of the uhaul equipment. I talked to the Uhaul rep by phone. I had to hook the trailer up by myself.
ALAN DJust don’t go to this location, it’s terrible!
Lewis BHd was awesome
Michelle LThere were no correspondence of a location change and no clear explanation of what 24/7 truck share entailed.
Chris NUnable to handle a large truck in their parking lot. They needed to reroute me to another location to return the truck. Difficult to maneuver truck and trailer in their small parking lot.
JACOB HPick up was easy & early morning pick up but manager was there .. very good location .. thx
HARDIK STruck smelled liked a dirty ashtray when I picked up. There were cigarette ashes on the steering column.
CHARLES C