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Bridget R.
Customer Reviews for Inwood Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service the manager is knowledgeable and attentive to her customers as well as kind and professional.
Barbara L.No improvement necessary. Truck was in good shape and ready to go.
Stephen A.The truck that I rented was in very poor condition. The rubber seal around the driver's side door was lying in the floorboard of the truck when I opened the door. I had to toss out several soft drink bottles that were left on the dash board of the truck. There were cigarette butts and ashes in the ash tray. The floor and seats were filthy. If they had another truck of this size, I would have required a trade...but this was the only truck on the lot. Unfortunately, I didn't have time to go to another location. Also, the truck was loud. When checking underneath, it was obvious that the catalytic converter had been replaced. In repairing the catalytic converter, the seal hadn't been properly installed and had come loose. In drive the truck, I was caught in a very heavy thunder storm. Because of the seal around the door not being properly in place, both wind and rain came through the door getting both me and the seat wet. Over-all...the truck was a piece of junk!!!
Terry S.Great customer service.
Andre M.Excellent job will recommend to everyone
ANDREW G.The site was not open at the time when I was scheduled to pick up my truck! The person operating the site was not professional! Not the best attitude!
Florida H.Property mgr was great, took care of the wife and I very well.
Charles P.No improvement necessary.
Lisa M.We wasted our time! We went early and it still took 45 minutes to get the truck We eve got the wrong dolly that did us no good we weren't offered insurance we were slammed with it. Better training is needed for sure after all this we were given only 21 dollars refunded but slammed with double taxes. It's a loose loose situation with you all. How I wish there were other moving trucks so one can choose from. 1.800 call uhaul can't help customers even waiting for the next available rep 39 minutes to be told we had the wrong department forcing one to go back to the store and sit and wai6an hour in a half more fro. The night before 2 hours trying to return a uhaul shame on you for bad service
Libbie H.Friendly, Courteous, excellent coustomer Service thank you in a future I will be rent a Ubaldo truck I will continue to your place
Mario G.The lock is very hard to get open that's the only thing
Janet R.Besides the pest problems I'm planning to be regular!!!
Amanda T.Everything was perfect. Keep running the sale that you have on the packages of six spools of packaging 📦 tape.
Daniel W.Staff member was just a pleasure to interact talk too! Thanks!
Larry W.Great workers excellent service
LaDana H.Tell the truth! Gas wasn't at the correct amount told it was and we put that amount back in and was charged $30.00 for fuel. I was told to put in a half of a tank which was supposed to the amount in the truck and it was not as told to me by Ivory..
Ivory R.This lady was very kind and helpful considering the situation with the truck.
ANTJUAN R.Keep up the good work. Thank you!
Mary K.The attendant assumed I turned in my truck when I didn't and charged me extra for everything took my five dollars that was left in the truck and was rude about it!!
Amanda T.Nancy was so helpful, courteous, and polite. This was the best location I have been to and will recommend it to all who needs Uhaul services. Thank you Nancy for your excellent service👍👍👍
viola J.At this particular location the lady was super sweet. I had reserved my uhaul online a day prior but still sat in the office for 30 minutes or more because they had “never rented a uhaul beforeâ€. There is also a big sign on the door that says face covering required but the employee was not wearing a mask. So it that a requirement for customers only ? I also requested a dolly that was listed online but she let me know they did not have one so i had to go to another location and rent from there also. It was very inconvenient .
Lindsay S.Great experience! Was in and out with no trouble, both for picking up the truck and returning it. Would definitely recommend this location and will use it again if the need arises.
Elizabeth S.The ladies working were beyond kind and welcoming. They went above and beyond to even tell us where places were locally to assist us as we're new to Texas. The hospitality was above average so thank you from LA to TX we appreciate you.
Anthony G.Mrs Nancy (I believe was her name) is totally awesome and is very professional, friendly with superb customer service skills. I will definitely be back for my rental needs
kimberly M.Staff friendly and helpful. Renting equipment was quick and easy.
Charles M.I was charged insurance which I didn't ask for n I b was charged for furniture pads which I didn't need so I was way overcharged
Candice D.The store was closed when I arrived to turn in the truck
RICHARD S.My pick up time was for 8am the system was down I didn't leave until 920 am
La Choy R.The truck has an issue wit filling the gas tank. Took over ten minutes to put $10 worth of gas, other than that the experience was ok..the representative in Michigan was another headache poor customer skills, told me I didn't get a refund for my deposit, they don't issue them, also taking personal phone calls I proved that to be a lie an was given a receipt for my refund to be mailed. Also ignored me until her coworker found the issue with the deposit.
brenda J.Mrs. Broadway was nice & efficient. I would highly recommend holding on to her
Bradford V.Nancy is the best very helpful they have everything you need to make your move smooth
Janicia M.Good courteous service
Lewis S.Check out was rather “hairyâ€. It was a temporary manager who was not very familiar with the rental process. She did call multiple people and one was going to come in on her day off to help when the computer decided to show my reservation. This was going on an hour before we finally got what we needed. The great news is that my nephews got the job done in record time and the truck was returned just a few hours later rather than 24 hours. Checkin went much smoother. The other thing I feel I must mention is that your competition called at 6:45 pm on Friday to say the truck I reserved was not available. I was quite pleased that this location had the truck I needed at the time I needed it for less than what I was going to pay at the other rental company.
gwynath R.Very friendly and helpful.
SONYA R.This was my first UHaul Rental and I am entirely happy with both the Manager at the Store and the Customer Assistance Agent at your main office. I also want to mention that my truck started each and every time without trouble and that everything worked perfectly well.
Daniel W.Nancy Broadway was extremely professional and helpful! She is very polite and just overall great!
Abigail J.Exactly what I needed and I really enjoyed the person at the location. Very helpful and personable.
Stephen H.Smooth process throughout. Will definitely use them again...
Jennifer L.Nancy was so nice and helpfull, for sure i will go back there because of her, but, the stay to long there because the computer has problem.
Isabelle K.Very good experience with Uhaul. Nancy made the ordeal of moving as uncomplicated and easy as possible. I was so impressed with her above and beyond service that I also rented a storage unit.
Sheli D.The lady that helped me was EXCELLENT! I'm new to Houston & she was so friendly and professional. I would most certainly send other people to this U-Haul just, to work with her. Thank You Again
Mindy O.Drop off access too small .
ali S.Well run store.
Lonnie D.CSR could not and did not answer my question regarding reimburse on tank fuel. when I pick up U- Hual had 1/2 tank of fuel Returned vehicle with full tank full. Full is very expense and who ever rent vehicle on the future will pay for full tank of gas when U haul rentals did not pay for gas. asking goro reimbursement on fuel
Sharon T.The lady that helped me a lot. She made it easy
Melva S.I think it would be best if both parties, employee and customer do a run through on the truck. To confirm all details, mileage/gas are accurate.
Brittainey R.Very helpful. Will rent from this location. Thanks
Aldisley M.She was very nice and helpful!
Rita S.Have the U-Haul system working properly.
leo V.Everything was great. Easy check in and check out. Equipment in good condition. Friendly and helpful staff.
Paul V.Need to explain payment in details charge me to much for a 19.95 truck will never use this company again
HYCIFERN R.Super friendly staff!
Michael A.Will use again
Felicia J.I did not need the $70 insurance. I could not continue the internet purchase without agreeing to buying some form of insurance. I will go back to Budget for my next moving needs.
David F.David was a pleasure to work with on this rental. Courteous and an easy experience, I would rent from him again.
Thomas M.No necesitan hacer nada ,todo el servicio es excelente
ROBERTO R.