Customer Reviews for Inwood Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Inwood Storage

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Elizabeth S.
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Great experience! Was in and out with no trouble, both for picking up the truck and returning it. Would definitely recommend this location and will use it again if the need arises.

Anthony G.
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The ladies working were beyond kind and welcoming. They went above and beyond to even tell us where places were locally to assist us as we're new to Texas. The hospitality was above average so thank you from LA to TX we appreciate you.

kimberly M.
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Mrs Nancy (I believe was her name) is totally awesome and is very professional, friendly with superb customer service skills. I will definitely be back for my rental needs

Charles M.
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Staff friendly and helpful. Renting equipment was quick and easy.

Ryan K.
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Customer did not leave a comment.

Candice D.
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I was charged insurance which I didn't ask for n I b was charged for furniture pads which I didn't need so I was way overcharged

RICHARD S.
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The store was closed when I arrived to turn in the truck

Tracy T.
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Customer did not leave a comment.

Roger G.
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Jacqueline T.
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Archery S.
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ashton R.
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Gloria F.
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Customer did not leave a comment.

La Choy R.
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My pick up time was for 8am the system was down I didn't leave until 920 am

brenda J.
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The truck has an issue wit filling the gas tank. Took over ten minutes to put $10 worth of gas, other than that the experience was ok..the representative in Michigan was another headache poor customer skills, told me I didn't get a refund for my deposit, they don't issue them, also taking personal phone calls I proved that to be a lie an was given a receipt for my refund to be mailed. Also ignored me until her coworker found the issue with the deposit.

Bradford V.
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Mrs. Broadway was nice & efficient. I would highly recommend holding on to her

Janicia M.
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Nancy is the best very helpful they have everything you need to make your move smooth

Lewis S.
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Good courteous service

Satyamkumar P.
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Customer did not leave a comment.

Carolyn W.
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Leticia G.
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Customer did not leave a comment.

gwynath R.
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Check out was rather “hairy”. It was a temporary manager who was not very familiar with the rental process. She did call multiple people and one was going to come in on her day off to help when the computer decided to show my reservation. This was going on an hour before we finally got what we needed. The great news is that my nephews got the job done in record time and the truck was returned just a few hours later rather than 24 hours. Checkin went much smoother. The other thing I feel I must mention is that your competition called at 6:45 pm on Friday to say the truck I reserved was not available. I was quite pleased that this location had the truck I needed at the time I needed it for less than what I was going to pay at the other rental company.

SONYA R.
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Very friendly and helpful.

Shirell M.
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Customer did not leave a comment.

Latoya J.
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Dianthia H.
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Daniel W.
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This was my first UHaul Rental and I am entirely happy with both the Manager at the Store and the Customer Assistance Agent at your main office. I also want to mention that my truck started each and every time without trouble and that everything worked perfectly well.

Abigail J.
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Nancy Broadway was extremely professional and helpful! She is very polite and just overall great!

Stephen H.
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Exactly what I needed and I really enjoyed the person at the location. Very helpful and personable.

Jennifer L.
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Smooth process throughout. Will definitely use them again...

Isabelle K.
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Nancy was so nice and helpfull, for sure i will go back there because of her, but, the stay to long there because the computer has problem.

Sheli D.
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Very good experience with Uhaul. Nancy made the ordeal of moving as uncomplicated and easy as possible. I was so impressed with her above and beyond service that I also rented a storage unit.

maria A.
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Customer did not leave a comment.

Mindy O.
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The lady that helped me was EXCELLENT! I'm new to Houston & she was so friendly and professional. I would most certainly send other people to this U-Haul just, to work with her. Thank You Again

ali S.
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Drop off access too small .

Lonnie D.
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Well run store.

Tobias D.
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Customer did not leave a comment.

Sharon T.
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CSR could not and did not answer my question regarding reimburse on tank fuel. when I pick up U- Hual had 1/2 tank of fuel Returned vehicle with full tank full. Full is very expense and who ever rent vehicle on the future will pay for full tank of gas when U haul rentals did not pay for gas. asking goro reimbursement on fuel

KAREN F.
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Customer did not leave a comment.

Melva S.
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The lady that helped me a lot. She made it easy

Jose C.
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Customer did not leave a comment.

Cicily J.
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Customer did not leave a comment.

Brittainey R.
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I think it would be best if both parties, employee and customer do a run through on the truck. To confirm all details, mileage/gas are accurate.

Aldisley M.
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Very helpful. Will rent from this location. Thanks

Rita S.
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She was very nice and helpful!

leo V.
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Have the U-Haul system working properly.

Rise L.
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Customer did not leave a comment.

Paul V.
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Everything was great. Easy check in and check out. Equipment in good condition. Friendly and helpful staff.

HYCIFERN R.
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Need to explain payment in details charge me to much for a 19.95 truck will never use this company again

Michael A.
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Super friendly staff!

Felicia J.
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Will use again

David F.
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I did not need the $70 insurance. I could not continue the internet purchase without agreeing to buying some form of insurance. I will go back to Budget for my next moving needs.

Thomas M.
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David was a pleasure to work with on this rental. Courteous and an easy experience, I would rent from him again.

ROBERTO R.
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No necesitan hacer nada ,todo el servicio es excelente

Katy C.
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Customer did not leave a comment.

RaChee K.
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ellen W.
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Kevin C.
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Ruben B.
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RUBEN B.
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Shakeva T.
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Yancy C.
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Lower prices

Tammy H.
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The representative that assisted me was very accommodating, professional, had an great personality.

VERTALEE G.
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Take out more time with customers.

Gilbert Z.
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Customer did not leave a comment.

Mike S.
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Very organized and neat operation. It only took a few minutes to complete the paperwork. Representative was very friendly and helpful.

FRANZ E.
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Good customer service

William H.
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Customer did not leave a comment.

Cilicia G.
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Joseph M.
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Customer did not leave a comment.

Patricia M.
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Joe was fantastic to deal with. Very helpful & professional.

yasmin R.
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The employee's name was David and he was soo nice and helpful. I was blown away by his kindness and great customer service!

Joseph B.
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Customer did not leave a comment.

Llewelyn D.
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scott H.
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thanh N.
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Customer did not leave a comment.

JOHN S.
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Confusion over my order and did not have the rental truck ready at promised time. My problems were solved by the capable people at the 11202 Antoine location.

LESLIE S.
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Customer did not leave a comment.

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This part of the rental experience was awesome. The return site for the trailer was the single worst business experince of my life. I would hope that someone asks about that Thank you

No reviews have been submitted for this location.

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