Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience! Was in and out with no trouble, both for picking up the truck and returning it. Would definitely recommend this location and will use it again if the need arises.
The ladies working were beyond kind and welcoming. They went above and beyond to even tell us where places were locally to assist us as we're new to Texas. The hospitality was above average so thank you from LA to TX we appreciate you.
Mrs Nancy (I believe was her name) is totally awesome and is very professional, friendly with superb customer service skills. I will definitely be back for my rental needs
Staff friendly and helpful. Renting equipment was quick and easy.
I was charged insurance which I didn't ask for n I b was charged for furniture pads which I didn't need so I was way overcharged
The store was closed when I arrived to turn in the truck
My pick up time was for 8am the system was down I didn't leave until 920 am
The truck has an issue wit filling the gas tank. Took over ten minutes to put $10 worth of gas, other than that the experience was ok..the representative in Michigan was another headache poor customer skills, told me I didn't get a refund for my deposit, they don't issue them, also taking personal phone calls I proved that to be a lie an was given a receipt for my refund to be mailed. Also ignored me until her coworker found the issue with the deposit.
Mrs. Broadway was nice & efficient. I would highly recommend holding on to her
Nancy is the best very helpful they have everything you need to make your move smooth
Good courteous service
Check out was rather “hairyâ€. It was a temporary manager who was not very familiar with the rental process. She did call multiple people and one was going to come in on her day off to help when the computer decided to show my reservation. This was going on an hour before we finally got what we needed. The great news is that my nephews got the job done in record time and the truck was returned just a few hours later rather than 24 hours. Checkin went much smoother. The other thing I feel I must mention is that your competition called at 6:45 pm on Friday to say the truck I reserved was not available. I was quite pleased that this location had the truck I needed at the time I needed it for less than what I was going to pay at the other rental company.
Very friendly and helpful.
This was my first UHaul Rental and I am entirely happy with both the Manager at the Store and the Customer Assistance Agent at your main office. I also want to mention that my truck started each and every time without trouble and that everything worked perfectly well.
Nancy Broadway was extremely professional and helpful! She is very polite and just overall great!
Exactly what I needed and I really enjoyed the person at the location. Very helpful and personable.
Smooth process throughout. Will definitely use them again...
Nancy was so nice and helpfull, for sure i will go back there because of her, but, the stay to long there because the computer has problem.
Very good experience with Uhaul. Nancy made the ordeal of moving as uncomplicated and easy as possible. I was so impressed with her above and beyond service that I also rented a storage unit.
The lady that helped me was EXCELLENT! I'm new to Houston & she was so friendly and professional. I would most certainly send other people to this U-Haul just, to work with her. Thank You Again
Drop off access too small .
Well run store.
CSR could not and did not answer my question regarding reimburse on tank fuel. when I pick up U- Hual had 1/2 tank of fuel Returned vehicle with full tank full. Full is very expense and who ever rent vehicle on the future will pay for full tank of gas when U haul rentals did not pay for gas. asking goro reimbursement on fuel
The lady that helped me a lot. She made it easy
I think it would be best if both parties, employee and customer do a run through on the truck. To confirm all details, mileage/gas are accurate.
Very helpful. Will rent from this location. Thanks
She was very nice and helpful!
Have the U-Haul system working properly.
Everything was great. Easy check in and check out. Equipment in good condition. Friendly and helpful staff.
Need to explain payment in details charge me to much for a 19.95 truck will never use this company again
Super friendly staff!
Will use again
I did not need the $70 insurance. I could not continue the internet purchase without agreeing to buying some form of insurance. I will go back to Budget for my next moving needs.
David was a pleasure to work with on this rental. Courteous and an easy experience, I would rent from him again.
No necesitan hacer nada ,todo el servicio es excelente
Lower prices
The representative that assisted me was very accommodating, professional, had an great personality.
Take out more time with customers.
Very organized and neat operation. It only took a few minutes to complete the paperwork. Representative was very friendly and helpful.
Good customer service
Joe was fantastic to deal with. Very helpful & professional.
The employee's name was David and he was soo nice and helpful. I was blown away by his kindness and great customer service!
Confusion over my order and did not have the rental truck ready at promised time. My problems were solved by the capable people at the 11202 Antoine location.
This part of the rental experience was awesome. The return site for the trailer was the single worst business experince of my life. I would hope that someone asks about that Thank you
