Customer Reviews for Irish Road Service
(U-Haul Neighborhood Dealer)

65 reviews

209 E I 40   Shamrock, TX 79079

(806) 256-2246

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(806) 256-2246

209 E I 40
Shamrock, TX 79079

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

Drevionte B. 
Rating:
5.0

Great place for uhaul rentals.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Brandy S. 
Rating:
3.0

Customer did not leave a comment.

Claudia B. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Melanie S. 
Rating:
4.0

Very busy , kind

Priscilla S. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
4.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Russell W. 
Rating:
1.0

The manager was more concerned about talking on his cell phone. He stopped getting me ready to rent a trailer to talk to his banker to buy his lunch. The store was dirty and I bet the floor had not been swept in weeks let alone seen a mop. Very rude.

Kevin F. 
Rating:
3.0

Customer did not leave a comment.

Carylee E. 
Rating:
5.0

Plenty of trailers available at location versus Colorado who only had 2 trailers

Mark T. 
Rating:
4.0

Customer did not leave a comment.

Pat W. 
Rating:
5.0

Bree, Derek and David were very helpful. They explained the rental contract, costs and went over the truck operation with me.

Mickey C. 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Don't have your employee look at the customer like they are crazy when the employee is informed that she can't get into the truck because it's to high. I have MS and I did not appreciate how many times I had to keep pulling on the steering wheel to try and let myself in while the employee was just standing there gawking at me. Her suggestion was for me to pull myself up by using the steering wheel; which I already tried several times and she was aware of that. I will not use that location ever again. 3305 N Lincoln Ave location in Loveland, Colorado sucks!!

Patricia N. 
Rating:
5.0

Customer did not leave a comment.

Chasidy B. 
Rating:
3.0

I was charged for insurance I did not request or need. Was told the equipment would be delivered in 30 minutes, but it took two hours. I did appreciate that the delivery persons helped me load the trailer.

KENNETH H. 
Rating:
5.0

Your team here in Shamrock was outstanding, Mr. Brien went beyond the call of duty, my husband had a heatstroke moving our furniture Mr Brian not only was concern about my husband but came by and pick up the truck, very nice young man, thank you all so so much GOD BLESS, the GARCIA FAMILY

jesse G. 
Rating:
5.0

Awesome customer service.

larry J. 
Rating:
1.0

Overcharged, equipment reserved isn't even available at the location, the guy who rented it basically told me that it wasn't his problem and nothing he could do about it because he didn't make the reservation.

James G. 
Rating:
1.0

We had a rough time with this trailer when hauling our truck! We don't believe the wait distribution was right and it was a rough ride. Will not be using this product again! When arriving to the location to pick up we gave the man all of the information again on both vehicles and we were made to hook up to a trailer then they said they made a mistake and had to take it off to put a different one on. When we loaded to truck in barely fit and there is no way the weight distribution was acurate!

Leanne C. 
Rating:
3.0

Customer did not leave a comment.

Missy O. 
Rating:
2.0

Customer service

Sam T. 
Rating:
4.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

I would use these people again!

dottie B. 
Rating:
4.0

Customer did not leave a comment.

Pat W. 
Rating:
5.0

Customer did not leave a comment.

Sheri S. 
Rating:
3.0

Shop was not open when I set my time to pick up the trailer. Maybe next time ensure that the hours of operation and the pick up times coninside.

Adrienne A. 
Rating:
1.0

The owner of this U-haul establishment should be ashamed. We had our car break down on Tuesday, Sept. 25th in Shamrock, Texas. We were unable to return our trailer to the location, Maldonado's in Altus, OK, so we were told we could return our trailer to the Shamrock, TX location. The man there told us he would pick up the trailer for $40 from the tow service we used there in Shamrock. We contacted the tow company, 66 Towing, who returned the trailer for us on Sept. 26th. This can be verified through Tabitha Rivera at the Altus location at 580-480-0226. She spoke with the man at Shamrock, who told her he received our trailer yesterday. Today, we got a bill for 2 days additional rental (26th and 27th of Sept.) from the Shamrock location. What a ripoff!!

Kristina E. 
Rating:
2.0

did not get express check in. Truck windshield was filthy had to wait on truck to be filled with fuel. and appliance dolly to be found and put in truck.

Alan C. 
Rating:
1.0

Customer did not leave a comment.

Danielle A. 
Rating:
3.0

Customer did not leave a comment.

Rhonda M. 
Rating:
5.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

I especially enjoyed the incredible service provided by your appointment clerk!

Krishna W. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
2.0

Have customer service available during rental hours. Waited 3 1/2 hrs for the gut who knows what to do. Never showed. Finally got somebody to do order so I could get my move done! Couldn't pay with cash!

rebecca L. 
Rating:
4.0

Customer did not leave a comment.

Jerry A. 
Rating:
3.0

can't blame this guy !!!!!!!!!!!!!

janette m M. 
Rating:
3.0

the man here at the drop off point won't give us our $100.00 deposit back because the guy in Longmont didn't put that the $100.00 ad a deposit, he put it as change due !! whatever that means!!! I was NOT INFORMED that there would be a $100.00 deposit when I spoke to the U-Haul agent when I reserved the truck !! I had to go to 2 different places to get the equipment I ordered WELL IN ADVANCE for you to get the equipment to the I-HAUL STORE I CHOSE TO be my RENTAL PICK UP STORE!!!!! OMG WHAT HAS HAPPENED TO

janette m M. 
Rating:
2.0

Truck had a cracked windshield and the right outside mirror was broken/cracked

Donna L. 
Rating:
3.0

better communication with customers on where to park trailer and what paperwork is required at drop offf

Mark R T. 
Rating:
5.0

Customer did not leave a comment.

Janette M. 
Rating:
5.0

Customer did not leave a comment.

Bence C. 
Rating:
3.0

Customer did not leave a comment.

Jim Z. 
Rating:
1.0

If a truck has a slice in the tire, the establishment should politely and eagerly try and assist the customer in changing out the equipment.

misty M. 
Rating:
5.0

Nothing

Rating:
5.0

Customer did not leave a comment.

Khana T. 
Rating:
2.0

Customer did not leave a comment.

Chris P. 
Rating:
3.0

Customer did not leave a comment.

Ray P. 
Rating:
4.0

Vehicle was very clean, but the vehicle was in poor mechanical shape, brakes were weak, no power in the engine, I believe it was totally unsafe for the terrain I had to travel.

DELWIN F. 
Rating:
3.0

Customer did not leave a comment.

danny A. 
Rating:
3.0

Customer did not leave a comment.

Joy B. 
Rating:
3.0

Customer did not leave a comment.

Rodney S. 
Rating:
2.0

Customer did not leave a comment.

Alton B. 
Rating:
5.0

Customer did not leave a comment.

Sherry U. 
Rating:
2.0

They didn't have anyone there that knew what to do when I turned in the truck. I had to leave the a copy of my receipt to prove to them I had made arrangements to turn in the truck. Not to mention, that my mom had called 2 weeks prior to confirm where they were located and told them I was turning in the truck there. Very unprofessional and no clue as to what's going on.

Becky R. 
Rating:
3.0

Customer did not leave a comment.

Jeana S. 
No reviews have been submitted for this location.

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