Customer Reviews for Irish Self Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

This is the reason for low marks Location was great. However, the entrance normally used to get the uhaul truck into the self storage area was chain and locked. It caused great difficulty to get the truck into the area to load though the fellow street entrance I rented the standard dolly which was NOT in the truck. Luckily I saw a gentlemen unloading his items and he so gracious Yo allow me to use it.

Rating:

5.0

I cannot think of any improvements to be made...clean, safe equipment and very helpful staff!!!

Rating:

5.0

just keep up the excellent service already provided

Rating:

1.0

Lights did not work, poor customer service, This person should not be allowed to work in a place where he is, completely ignorant of his job

Rating:

5.0

Very friendly

Rating:

2.0

I had rented two furniture dollies and blankets and they were not in the truck.

Rating:

5.0

Easy and fast

Rating:

3.0

hard to find, and then found a sign to go to a different location which was kind of shady. took us awhile to figure out. did not feel safe. But thank you for an affordable move.

Rating:

5.0

It may be advantageous to have on-site assistance, although we are satisfied with phone and app experience.

Rating:

4.0

Post signs a little better on where to go for truck pickup.

Rating:

2.0

My pickup location and method was changed. When I got to the new location, there was no one on site during regular business hours. I tried to use the app to do my pickup, but was unable to proceed any further and had to call customer service. After waiting on hold for 20 minutes, I finally got things sorted out. When I tried to do the truck inspection with the app, it crashed. When it loaded back up, it no longer gave me the option to finish the inspection, so I wasn’t able to make a note that the appliance dolly I had reserved was not in the truck. As no one was onesie, I had to do without. After another 20 minutes on hold with customer service, they removed the charge so I wouldn’t be liable for a missing dolly.

Rating:

5.0

Thanks Great experience the whole trip.

Rating:

5.0

All is good. Keep up the good work.

Rating:

5.0

Have a back up plan in case the app does not work.

Rating:

5.0

The man who was working that day was very professional and upbeat. He got me a 26 foot truck with urgency. I truly appreciate his kindness and great attitude! This has been the best uhaul location i have been too and I will definitely recommend to others and we will be back! This man deserves a raise!!!! I rented my truck on friday morning.

Rating:

2.0

Location was difficult to find; the given address took us to a battery store using the GPS. On the drive we found a bottle of wine that had been stashed behind the seats along with a discarded belt and some hair clips in the cab.

Rating:

1.0

The additional equipment we rented (furniture pads and a dolly) were not included in the truck as they were supposed to be. The phone number listed was out of service so nobody could help us. In addition to that, it took a full half hour to verify us before we could even get to the truck, partially because U-Haul did not call the employer phone number listed and then told us they were unable to verify with the employer. (We were travelling with the employer and he never got a phone call.)

Rating:

4.0

Make sure windshield wipers are good and truck tires are aligned

Rating:

5.0

Very affordable and easy to access. Any and all issues handled very promptly and to my satisfaction. I would recommend Irish Self Storage to any and all that are looking for a space to store your precious items.

Rating:

2.0

It was impossible to return the truck due to very bad signal or a problem with the app. After an hour of trying and failing, we called customer service to help with the returning of the truck.

Rating:

5.0

Website listing had incorrect store hours

Rating:

1.0

I emailed the address listed on Irish Self Storage's website two weeks prior to the renewal date for my unit, as I wanted to cancel before that happened. I received no response, and of course, my unit then auto-renewed two weeks later. Attempting to call the phone number listed on the website sent me immediately to a voicemail box that had not been set up. I called the associated U-Haul facility number and finally was able to talk to someone. However, even though I stated on that call that I had tried to cancel on 7/15, my move-out date is listed as 7/30, so I guess I'm just out nearly $150 because I made the mistake of waiting for some actual customer service. Why can I sign up for a storage unit on my own but can't cancel one on my own? And if customers can't cancel on their own, the email and phone number listed on the website need to be serviced by an actual human being. It is both misleading and insulting to treat customers this way.

Rating:

2.0

Better instructions on how to access site, office is dark hot and scary and less questions when returning vehicle please after a long day of moving we just want to drop the truck off not do 10 more questions,

Rating:

3.0

The first truck we received had a suspension issue (bad shock). Fortunately, there was a second truck available for us to swap.

Rating:

5.0

Really thankful that the young man at the office called to let me know that the office closed at 4:pm, to ensure that I wasn't late for my 3:30 scheduled pick up. Very personable & helpful.

Rating:

2.0

We couldn’t park on the lot because the gates were closed, and couldn’t find instructions on where to park in that case.

Rating:

5.0

Engine light was on the whole time.

Rating:

5.0

Charlie provided incredible customer service! He went above and beyond to ensure we had everything we needed for our move. We were very grateful to work with him and would gladly do so again.

Rating:

5.0

The hours fit my schedule very well in the drop off key makes it easy to return the truck…. Location is Very centralized..

Rating:

4.0

Just had me drop off the truck near the rest the did everything else for me

Rating:

5.0

Truck was kind of slow

Rating:

5.0

None.. at this time

Rating:

5.0

Fast and courteous service. Excellent explanations and ready for us even though we were early for the pick-up.

Rating:

5.0

Very friendly

Rating:

3.0

Hard to find this location

Rating:

5.0

Our recommend a my friend to go to one particular customer service representative. She was very nice and helpful.

Rating:

5.0

Everything went well!!

Rating:

5.0

Equipment is clean and well-maintained and the personnel is very helpful with any of my questions or concerns

Rating:

5.0

Great customer service & nice & clean vehicle!

Rating:

5.0

Nothing, great service!

Rating:

5.0

The guy working the counter is nice and easy going.

Rating:

3.0

Very hard to find. Clean. Professional. Friendly.

Rating:

5.0

Fantastic service! Fast & Friendly! Able to accommodate me after I booked wrong location. Thank you very much.

Rating:

5.0

Great location, but also GREAT SERVICE REP who got me quickly on my way.

Rating:

5.0

It was a grate place and every thing went smooth will definitely pass it on and will use them agian

Rating:

5.0

The location is very centralized for what I need ~~plus a large selection of trucks

Rating:

3.0

This location was hard to get to, and not signed properly between the storage units and the UHaul location.

Rating:

2.0

Not in a good area, hard to find the do off location. The address isn't correct for with they want you to drop trailers and trucks

Rating:

1.0

This experience was even worse. We went to the address we were given, but there seemed to be no way to get in, no place to leave a key. I think the address was for an office which was not open. Eventually, I just drove around the very large storage facility and found a place at a totally different address (not even the same street) with a key drop etc.

Rating:

5.0

Talked to agent after hours, he was helpful and directed me to the link for the self dip off process

Rating:

5.0

The man stayed and waited for me to load money on my card because I thought I could pay with cash. He went above and beyond and stayed after they closed to ensure I got my truck. Thank you.

Rating:

5.0

Charlie deserves a bonus for excellent customer service.

Rating:

3.0

Location was closed