The experience was a bit confusingâ€¦ But once I got the hang of it it wasn't badâ€¦ I did call the 800 number and she was very helpful with what I needed to do and she stayed on the phone until the mission was accomplished. I appreciated that.Dorita W.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in South Bend, IN 46601
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- 2.5 Average Customer Rating
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My hat goes off to all the local U-Haul representative. The guy that works at the U-Haul location on Fellows Avenue in South Bend was outstanding. If it wasn't for him I would never of gotten my truck per your app for the 24/7 pickup. I also would like to mention the terrible customer service whenever you call a number for U-Haul, I have been disconnected put on hold for our and still not able to resolve the issues that I had had with renting my truck. If I had to rent a truck today I would not pick U-Haul since this last experience has been so awful for me.Laura H.
I was contacted about dropping off the truck the day before it was due and given instructions to leave it outside of the gate if after hours. The location was difficult to find, as there was only one fabric sign on the fence and that was falling down. We left the truck at the fence as instructed.Leslie T.
Location is a bad part of town/felt unsafe. The physical lock was near impossible to open. We had to claw open the lock - it should be replaced.Robert M.
This location was hard to find by google maps instructions- gate was locked and there was no access to the office/phone number to call/access to where the van would be parked - had to park at the gate instead.Amanda L.