Be present, have proper signage with a drop off location, most importantly, have a drop box for keys!VINCENT S.
Customer Reviews for Irish Storage
(U-Haul Neighborhood Dealer)
South Bend, IN 46601
Services at this Location:
- Mon–Fri12 am–5 am
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The experience was a bit confusingâ€¦ But once I got the hang of it it wasn't badâ€¦ I did call the 800 number and she was very helpful with what I needed to do and she stayed on the phone until the mission was accomplished. I appreciated that.Dorita W.
My hat goes off to all the local U-Haul representative. The guy that works at the U-Haul location on Fellows Avenue in South Bend was outstanding. If it wasn't for him I would never of gotten my truck per your app for the 24/7 pickup. I also would like to mention the terrible customer service whenever you call a number for U-Haul, I have been disconnected put on hold for our and still not able to resolve the issues that I had had with renting my truck. If I had to rent a truck today I would not pick U-Haul since this last experience has been so awful for me.Laura H.
I was contacted about dropping off the truck the day before it was due and given instructions to leave it outside of the gate if after hours. The location was difficult to find, as there was only one fabric sign on the fence and that was falling down. We left the truck at the fence as instructed.Leslie T.
Location is a bad part of town/felt unsafe. The physical lock was near impossible to open. We had to claw open the lock - it should be replaced.Robert M.
Customer did not leave a comment.Todd B.
Customer did not leave a comment.ryan L.
This location was hard to find by google maps instructions- gate was locked and there was no access to the office/phone number to call/access to where the van would be parked - had to park at the gate instead.Amanda L.
This is the worst drop-off location I have ever seen. It's an unmarked ...parking lot. I hesitate to even call it a parking lot. It's a gravel area behind an abandoned building with barbed wire around it. The only clues I had to know that I was in the right place were 1 - a spray painted address on a concrete wall and 2 - a random U-Haul drop box outside the fence. How on earth this qualifies as an official "location" I have no idea.Kristie B.
Customer did not leave a comment.Matthew T.
Customer did not leave a comment.Mary E.
This location is very confusing. The lot is behind a locked gate and there is no phone number to call with questions. This is also not in a good neighborhood. You should let your customers choose where to return the equipment. I would have much rather returned this truck to the location on Hickory Rd, Returning to this location was very stressful and not a fun experience.Ricky M.
Customer did not leave a comment.Jose T.
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