Customer Reviews for Iron Guard Storage Center St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Iron Guard Storage Center St

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Steven A. on

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Gerald B. on

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Yolanda L. on

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Scot R. on

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ANTHONY L. on

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I was happy with the sales rep. Was a great location where I picked up and returned truck st

Kalani K. on

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Both locations went way above and beyond to ensure my move was perfect. They could not have been any better.

Shurquanda B. on

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Michael C. on

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Super clean location and employees were very nice

Joshua T. on

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Laijia D. on

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BLAINE S. on

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Evetta B. on

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It's matter if I comment the employee and I see whom ever own thisl company is money hungry in do time i will removes my things from this storage and will not recommend this business

Danielle A. on

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Errol M. on

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RICHARD P. on

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Great manager, easy to work with and very helpful

Rosemary M. on

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travis A. on

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James R. on

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Awesome staff! Very friendly and early to work.

Stephanie G. on

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Aaron O. on

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Conqulla R. on

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Gregory S. on

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Melissa N. on

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Nothing. Great experience. The girl at the front desk was bee you professional, nice and personable.

Elizabeth T. on

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Megan was wonderful and went above and beyond to provide great service!!

Nicholas G. on

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Talisha J. on

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The staff was phenomenal especially the female manager there.

linda M. on

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Robert B. on

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Megan was amazing. She was very friendly and had the trailer ready to go.

Zebulon E. on

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sean D. on

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KEYANA O. on

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Better customer service!!!

Mary F. on

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Check-in was quick and easy. Even though we have moved, I would recommend the location and personnel to anyone moving in the Jacksonville area.

Henry B. on

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Amberly B. on

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Morgan was amazing!!!! She made this experience a great one!!

Donnevan D. on

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Customer service at this location is always top notch. This is the only uhaul location I will use in North Carolina. Definitely deserve the highest star rating available.

Dana H. on

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JAMES H. on

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Great customer support from uhaul rep at location.

TUAN T. on

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Barbara R. on

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Joy S. on

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Deborah B. on

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Always a great experience at this location!

Alex C. on

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gricelda E. on

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Joe B. on

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The Manager, Megan, is friendly and focused on providing quality service. She maintains the property and equipment in excellent condition and treats you like you were her own customer.

Zachary S. on

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STEPHEN D. on

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Very helpful staff. Conveniently located near location I had requested.

Israel F. on

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Megan was fantastic. 5 star service.

James S. on

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Well, in the original reservation online, I filled in all of the information needed to rent the truck, but when I went to the original location the day before pick up, i was told that they didn't have a truck. Luckily the alternate location was really close, but I had to provide all the same information I had provided for the online reservation--time consuming. Also, in the online reservation it stated that someone form uhaul would call to arrange an alternate location, but no one ever called. Lastly, someone had spilled some type of oil on the floor in the truck, and although it looked like it had been wiped up, and the truck was clean, the heat and humidity, combined with the oil residue made the floor and ramp extremely slippery until we spent the time cleaning the floor with something to remove the oil residue. All that aside, the equipment was clean overall, and in good condition, and the move went smoothly.

Benjamin S. on

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I was frustrated that I had to pay when I went two miles over my limit and there was no leniency, especially after I turned the truck in 6 hours early.

TERESA H. on

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This was the worst experience I have ever had with a moving company.

Pete K. on

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Megan was very helpful in explaining some of the policies that were not made very clear both through the website and during pickup. I would highly recommend this location and ask for Megan.

Caple F. on

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The only small complaint I have is that I noticed a small hole inside the top right side once it started to rain as I was 80% done, therefore rushing to finishing unloading before my furniture got wet sitting in that particular spot.

Thomas W. on

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Zachary M. on

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The manager at Iron Guard storage was exceptionally kind and helpful.

Julia K. on

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Scott A. on

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It was a very small place and had very limited parking, which could have been very problematic with a bigger truck.

Kalani K. on

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Nothing, everything was perfect. Megan really did a fantastic job.

Percina C. on

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If pets have been int he vehicle just be sure to clean and disinfect all seats/floors/surfaces. A dog ha been in the vehicle previously and the odor/hair should have just been wiped down and removed as much as possible. Other than that, all was good.

Leslie I. on

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When I picked up the truck there was only 1/4 gas in the tank instead of a full tank so I filled the tank not sure how much I would use.I didn't even use the 1/4 that was in it. Now I'm out $40.

Huston S. on

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Staff was very professional and knowledge. Not to mention they were friendly.

Jason M. on

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JAMES E. on

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Clifford S. on

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Without question the VERY BEST experience myself and my son have ever had with U-Haul. Megan Bellis was absolutely outstanding, finding us the proper trailer, instructing not only the mechanics but safety and towing tips. I know we will be transporting my Marine son to and from home several other times during his assignment at Camp Lejeune and we will always use IRON GUARD STORAGE for our U-Haul needs. Thank you again Gunnery Sergeant Bellis. If there were 6 stars to offer as a rating grade, I would choose 10. Thank you, Cliff Sonnie, M.D.

TAYLOR C. on

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Meloyd C. on

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Outstanding customer service. Happy new year.

CODY C. on

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Karl W. on

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Chelsea B. on

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DAVID G. on

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Megan, the manager was wonderful. I have dealt with U haul for several years through out the country, this was by far the best customer service I have ever received. I will not use any dealer location from now on.

DIANE M. on

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She was so nice great customer service, I seen in a long time. Thumbs up

Winnie Jeanette B. on

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Antonio G. on

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Staff was AWESOME!!!!!

Betty W. on

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Best customer service I have ever recieved

Monica B. on

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Christian C. on

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Rick M. on

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Jennifer M. on

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Deal with Megan. She was the absolute best and after a highly trying day of moving and dropping a washing machine on my foot, she made me laugh, and made the return an absolute breeze. Very thankful that we got to work with her and it was an entirely pleasant experience. Considering how many times we've had to use Uhaul in this town, we won't go to any other Uhaul centers. This one was THE BEST we've ever dealt with.

JULIE M. on

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RICHARD S. on

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greg W. on

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nice people

miguel R. on

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Not much, quick service, friendly staff.

Lakisha F. on

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Landon H. on

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Ceylon W. on

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Nicholas A. on

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HAYDEN B. on

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Besides Megan being a patriots fan it's OK, the service was excellent I rate of six above and beyond!

ROGER L. on

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Anything any faster or better, the truck would have been delivered lol... Thank you....

AARON B. on

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The customer service was the best I've seen from anywhere.

Rudy F. on

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JACQUELINE A. on

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Amazing manager!!! Went out of her way to make everything run smoothly

Kristina K. on

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Michael M. on

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i originally scheduled the uhaul for pickup at uhaul moving and storage of new river. when i went to do my on line check in my pickup location was changed to Against the Grain. When i arrived there, after speaking with Mel on the phone i was told that the truck had been rented to someone else and was not available. Thankfully they were able to find me a truck at Center Street Storage, Megan stayed late and waited for us to pick up the truck and did everything possible to fix a problem that she didn't create.

ROBERTO S. on

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Although when the employee setup the trailer improperly, she called promptly to remind me of her mistake. I had already fixed the problem before mounting the vehicle in tow.

GARY G. on

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I wouldn't have any comments on how to impeove this location. A great wxperience, as always. I have moved to New Bern, but still use Iron Guard on Center Street in Jacksonville when I need a rental truck. OUTSTANDING Service

Brian M. on

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She went above and beyond to help us

ANISA R. on

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The customer service was excellent i spoke with megan the manger on Thursday and she set everything up for me. I went in today and stacy had all the information so the process was smooth from start to finish. Will always recommend this place to anybody who needs storage or who needs to rent a truck thank you for making my moving process so easy.

Gary G. on

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Outstanding customer service. I would recommend this location to everyone. Thanks......

Colton M. on

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carla W. on

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