Some signage for after hour pickup drop off needs to be added... It was NOT intuitive about how to pick up the truck.Daniel S.
Customer Reviews for Iron Guard Storage Center St
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Timothy H.
Customer did not leave a comment.DYLAN D.
They only had 1 truck. It didn't smell good and it didn't shift very good when driving.Matthew C.
Two things. The truck box leaked and made my boxes wet. Had to launder a lot. Spread other stuff to dry. Safety belt in drivers side in poor condition, appears to have been abused. Truck was new, and preformed quite well.CHRISTOPHER L.
Just keep doing an awesome job. The young lady behind the desk was amazing. This is my new go to location.Robert W.
Customer did not leave a comment.Katrina T.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Samuel N.
Customer did not leave a comment.Yessica S.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.Laura K.
Customer did not leave a comment.Jessica M.
Customer did not leave a comment.Forrest P.
Customer did not leave a comment.Breanna E.
Customer did not leave a comment.Jordan W.
Customer did not leave a comment.Michael J.
Awesome and fast customer service. Owner made it very easy to get in and out. Will be renting again in the future.Garth M.
The Lady that helped us showed above and beyond customer service.Dianna L.
U-haul could fix their technology.Christopher G.
Customer did not leave a comment.melody R.
Customer did not leave a comment.melody R.
Best experience I've had renting a truck by a long shot. The ladies that assisted me were extremely helpful and friendly. Would definitely recommend this location.Mario G.
Customer did not leave a comment.Nicolle T.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Eureka B.
Very friendly and professional!Russell C.
Friendly and thorough staff. Explained in detail the procedures and responsibilities. Very easy return. Would use them again in the future.Miguel R.
Customer did not leave a comment.Steven A.
Customer did not leave a comment.Gerald B.
Customer did not leave a comment.Yolanda L.
Customer did not leave a comment.Scot R.
I was happy with the sales rep. Was a great location where I picked up and returned truck stANTHONY L.
Both locations went way above and beyond to ensure my move was perfect. They could not have been any better.Kalani K.
Customer did not leave a comment.Shurquanda B.
Super clean location and employees were very niceMichael C.
Customer did not leave a comment.Joshua T.
Customer did not leave a comment.Laijia D.
Customer did not leave a comment.BLAINE S.
It's matter if I comment the employee and I see whom ever own thisl company is money hungry in do time i will removes my things from this storage and will not recommend this businessEvetta B.
Customer did not leave a comment.Danielle A.
Customer did not leave a comment.Errol M.
Great manager, easy to work with and very helpfulRICHARD P.
Customer did not leave a comment.Rosemary M.
Customer did not leave a comment.travis A.
Awesome staff! Very friendly and early to work.James R.
Customer did not leave a comment.Stephanie G.
Customer did not leave a comment.Aaron O.
Customer did not leave a comment.Conqulla R.
Customer did not leave a comment.Gregory S.
Nothing. Great experience. The girl at the front desk was bee you professional, nice and personable.Melissa N.
Megan was wonderful and went above and beyond to provide great service!!Elizabeth T.
Customer did not leave a comment.Nicholas G.
The staff was phenomenal especially the female manager there.Talisha J.
Customer did not leave a comment.linda M.
Megan was amazing. She was very friendly and had the trailer ready to go.Robert B.
Customer did not leave a comment.Zebulon E.
Customer did not leave a comment.sean D.
Better customer service!!!KEYANA O.
Check-in was quick and easy. Even though we have moved, I would recommend the location and personnel to anyone moving in the Jacksonville area.Mary F.
Customer did not leave a comment.Henry B.
Morgan was amazing!!!! She made this experience a great one!!Amberly B.
Customer service at this location is always top notch. This is the only uhaul location I will use in North Carolina. Definitely deserve the highest star rating available.Donnevan D.
Customer did not leave a comment.Dana H.
Great customer support from uhaul rep at location.JAMES H.
Customer did not leave a comment.TUAN T.
Customer did not leave a comment.Barbara R.
Customer did not leave a comment.Joy S.
Always a great experience at this location!Deborah B.
Customer did not leave a comment.Alex C.
Customer did not leave a comment.gricelda E.
The Manager, Megan, is friendly and focused on providing quality service. She maintains the property and equipment in excellent condition and treats you like you were her own customer.Joe B.
Customer did not leave a comment.Zachary S.
Very helpful staff. Conveniently located near location I had requested.STEPHEN D.
Megan was fantastic. 5 star service.Israel F.
Well, in the original reservation online, I filled in all of the information needed to rent the truck, but when I went to the original location the day before pick up, i was told that they didn't have a truck. Luckily the alternate location was really close, but I had to provide all the same information I had provided for the online reservation--time consuming. Also, in the online reservation it stated that someone form uhaul would call to arrange an alternate location, but no one ever called. Lastly, someone had spilled some type of oil on the floor in the truck, and although it looked like it had been wiped up, and the truck was clean, the heat and humidity, combined with the oil residue made the floor and ramp extremely slippery until we spent the time cleaning the floor with something to remove the oil residue. All that aside, the equipment was clean overall, and in good condition, and the move went smoothly.James S.
I was frustrated that I had to pay when I went two miles over my limit and there was no leniency, especially after I turned the truck in 6 hours early.Benjamin S.
This was the worst experience I have ever had with a moving company.TERESA H.
Megan was very helpful in explaining some of the policies that were not made very clear both through the website and during pickup. I would highly recommend this location and ask for Megan.Pete K.
The only small complaint I have is that I noticed a small hole inside the top right side once it started to rain as I was 80% done, therefore rushing to finishing unloading before my furniture got wet sitting in that particular spot.Caple F.
Customer did not leave a comment.Thomas W.
The manager at Iron Guard storage was exceptionally kind and helpful.Zachary M.
Customer did not leave a comment.Julia K.
It was a very small place and had very limited parking, which could have been very problematic with a bigger truck.Scott A.
Nothing, everything was perfect. Megan really did a fantastic job.Kalani K.
If pets have been int he vehicle just be sure to clean and disinfect all seats/floors/surfaces. A dog ha been in the vehicle previously and the odor/hair should have just been wiped down and removed as much as possible. Other than that, all was good.Percina C.
When I picked up the truck there was only 1/4 gas in the tank instead of a full tank so I filled the tank not sure how much I would use.I didn't even use the 1/4 that was in it. Now I'm out $40.Leslie I.
Staff was very professional and knowledge. Not to mention they were friendly.Huston S.
Customer did not leave a comment.Jason M.
Customer did not leave a comment.JAMES E.
Without question the VERY BEST experience myself and my son have ever had with U-Haul. Megan Bellis was absolutely outstanding, finding us the proper trailer, instructing not only the mechanics but safety and towing tips. I know we will be transporting my Marine son to and from home several other times during his assignment at Camp Lejeune and we will always use IRON GUARD STORAGE for our U-Haul needs. Thank you again Gunnery Sergeant Bellis. If there were 6 stars to offer as a rating grade, I would choose 10. Thank you, Cliff Sonnie, M.D.Clifford S.
Customer did not leave a comment.TAYLOR C.
Customer did not leave a comment.
Outstanding customer service. Happy new year.Meloyd C.
Customer did not leave a comment.CODY C.
Customer did not leave a comment.Karl W.
Customer did not leave a comment.Chelsea B.
Megan, the manager was wonderful. I have dealt with U haul for several years through out the country, this was by far the best customer service I have ever received. I will not use any dealer location from now on.DAVID G.
She was so nice great customer service, I seen in a long time. Thumbs upDIANE M.
Customer did not leave a comment.Winnie Jeanette B.