Customer Reviews for Iron Pony Small Engines
(U-Haul Neighborhood Dealer)

79 reviews

#49 2nd Ave W   Shaunavon, SK S0N2M0

(306) 297-1414

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 12 pm - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(306) 297-1414

#49 2nd Ave W
Shaunavon, SK S0N2M0

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 12 pm - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Weldon S. 
Rating:
3.0

Agent on customer service. For after hours support very helpful

Arthur R. 
Rating:
3.0

Very difficult to find

Dale R. 
Rating:
3.0

Echo gauge needs to be in a more visible and larger size , trying to keep your eye on that small gauge is distracting .

Russel N. 
Rating:
5.0

Not a thing. Iron Pony hooked up the trailer for us. Inspected all the lights were working. Double checked when the one light was not working correctly. Explained I could use my phone to let Uhaul know it was returned.

Brenda B. 
Rating:
3.0

Get your machine working so that the refund comes to me right away. If you are listed as open at 12:00 then be there at 12:00. I shouldn't have to wait until 1:00 to get service.

Carry G. 
Rating:
3.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

Teresa R. 
Rating:
5.0

Great service!

Prajyot S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Customer did not leave a comment.

Keith W. 
Rating:
3.0

when you want to rent a truck or trailer they never have stock have to drive 2 1/2 hours away to get a truck or trailer he said I can put in for a truck but can not guarantee he can not get one last time he said he could 2 days before I get my rental truck said can not get one you will have to look some where else

Wayne D. 
Rating:
1.0

I left a hundred dollar deposit in Ontario. This store said I will get it back, I still have not got my money back. Why is he not refunded me my money ?.

kelly W. 
Rating:
3.0

Customer did not leave a comment.

Merle N. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

raymond P. 
Rating:
2.0

Customer did not leave a comment.

Henk G. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
4.0

The location was cluttered and had tall grasses growing on the property. However, the employee working there provided terrific customer service which made up for the location.

Joy F. 
Rating:
5.0

Everything went smooth. Equipment was very adequate. However, I was charged a $50.00 cancellation fee on top of my rental fee as I was several hours later to pick up then I stated even though I had a 24 hour rental. At no time was I told that this would happen. The dealer went to bat for me and was told uhaul wouldnt reimburse me. I find this outrageuos as I did in fact rent the trailer and there was no revenue lost. If I ran my business like this I would be out of business in a few weeks I can assure you. I would hope that Uhaul would rethink this policy and back thier independant representative trying to do business in small community with a depressed economy. Sincerely Darrel

Darrel B. 
Rating:
5.0

Always a great experience at Iron Pony.

Christine M. 
Rating:
4.0

The sales rep had difficulty navigating your website both to reserve the truck and to process my payment when I picked it up. Streamline your website for your representative would help.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
4.0

Nothing. He was courteous, helpful and knowledgeable. Worked around my schedule and stayed open a little late to help me out. Definitely would go to him again.

JAMES J. 
Rating:
5.0

Didn't like that corporate added extra to our move charge. Was fixed. But would of never happened if girl on phone would of listened.

Lenoard S. 
Rating:
5.0

John MacDonald was so helpful. He fixed my towing lights without complaint and answered all my questions. With his knowledge, I felt more confident pulling the cargo trailer. He provided excellent customer service making this a stress free experience for me!!

carrie S. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
4.0

Customer did not leave a comment.

Murray H. 
Rating:
5.0

Have equipment available closer to customer.

Georges G. 
Rating:
5.0

Great customer service!

Lawrence M. 
Rating:
5.0

John knows what he's doing ! Have always had a great experience with him. Thank you !

CHRISTINE M. 
Rating:
3.0

Customer did not leave a comment.

Shawn M. 
Rating:
3.0

Customer did not leave a comment.

Jamie D. 
Rating:
1.0

I got there and the clearance lights were not functioning had to hang around and help for an hour and a bit to reconnect a short in the electrical line

andre R. 
Rating:
3.0

The trailer brakes did not work which made the trip through Rogers pass more worrisome than necessary. There was no spare tire and when asked for one they told me if I get a flat to call a number, well what if I get a flat where there is no cell service. There was no jack on the hitch so when we dropped the trailer to be unloaded at our destination we had to use a skidsteer to get the hitch off the truck. Will go elsewhere when needing a trailer next time.

Riley B. 
Rating:
5.0

we were very satisfied with the service and assistance John gave us, making sure everything was working properly before leaving with the uhaul.

Ethel W. 
Rating:
4.0

Small towns give better service, booking thru bigger centers hasn't worked at all yet, they double book! But at least in Shaunavon, a small community, the representative even put his personal life and his farm aside to open up on a Sunday to make up for Uhaul's mistake in the double booking my truck!

cindy L. 
Rating:
2.0

The availability of the trailer I needed was not good. The hitch on the trailer was terrible. It moved around even when it was as tight as it would go.

PENNY D. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Pick up location was great, but communication between u-haul corporate office and agent was awful. Micommunication lead to 1 hour and 15 minutes of wasted time. Corporate office staff was uneducated, rude and definitely in need of better PR training. It was so bad we have filed a complaint with the Better Business Bureau in both Saskatchewan and Manitoba. But the agent was more than willing to help where he could.

Shane D. 
Rating:
3.0

Our furniture was stored in Shaunavon. We had booked the truck well in advance in Shaunavon, We had to drive 2 hours to Moose jaw to pick up a truck, when there was one sitting in Shaunavon. The person in Shaunavon did not have someone else cover for him when he was away for 2 days.

JULIE W. 
Rating:
4.0

Customer did not leave a comment.

Jackie M. 
Rating:
3.0

Customer did not leave a comment.

Arnold K. 
Rating:
5.0

John McDonald the operator of your U-Haul outlet in Shaunavon was very accomodating and makes doing business with U-Haul a pleasure. He is to be commended for his excellent customer service. It would be nice if you put trailer jacks on the hitch frame of your trailers as they are quite heavy to lift off the vehicle.

Arnie S. 
Rating:
4.0

No reflection on the location at all. Issues were solely with the truck. The parking break was an issue right from the start. It would disengage but the light would not come off. Then you go to use it and it doesn't work anyways. Then it wouldn't start the morning we needed to unload so it was a 2hr wait for service. Just an ancient truck that should really be retired.

LARISSA S. 
Rating:
5.0

The operator of this U-Haul location came in on a day off to accommodate myself and another customer with trailers. He showed how to properly attach the chains and did a complete check of trailer lights to make sure all were functioning before leaving his lot. John should be commended by U-Haul for the way he operates. A pleasure to deal with and will not hesitate to do business with him in the future if needed.

Arnie S. 
Rating:
5.0

The dealer at drop off location was very knowledgeable about U-Haul procedures and when I told him the tail lights did not work he had two different testers he used to test my truck receptacle for lights and my adapter which turned out to be faulty. These testers should be at all U-Haul locations if you are serious about customer service and to make sure all safety requirements are being met especially trailer lights. This dealer is on the ball!!

ARNIE S. 
Rating:
5.0

Customer did not leave a comment.

NEIL D. 
Rating:
5.0

Customer did not leave a comment.

NEIL D. 
Rating:
5.0

Customer did not leave a comment.

katy F. 
Rating:
4.0

Supply the truck that was ordered. We had to make two trips because of the smaller vehicle

ALEX C. 
Rating:
5.0

the operator was courteous and very helpful. i was angry when I arrived but felt better after dealing with this kind gentleman. He made sure I was able to leave with everything in place. Aside from the fact I had been promised a 26 foot truck and was given a 20foot truck with a small trailer instead by the booking people he did his bast.

MARIE B. 
Rating:
4.0

Very helpful, in spite of the central office screwing up the system, he was able to solve it.

MARC B. 
Rating:
5.0

Very friendly, knowledgable, and thorough!

KIMBERLY S. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

I first tried to rent a truck from Transport City in Swift Current on Friday. The salesman said he was busy and would phone me back which he never did. When I finally managed to track him down on Saturday he wanted me to pay $40 just for him to come into rent me the truck. Iron Pony provided great service and offered to stay late if I couldn't make it before his quitting time on a Saturday. I would have preferred a truck but made due with a trailer for cheaper then what the Transport City guy wanted me to pay him just to come into work I will never recommend Transport City in Swift Current, but Iron Pony get 5 Stars for great service.

STEPHEN S. 
Rating:
4.0

What a great trailer 6 x12 pulled wonderfully. Will do business with this location again.

BARB S. 
Rating:
3.0

Customer did not leave a comment.

DONALD S. 
Rating:
3.0

Customer did not leave a comment.

DONNA L. 
Rating:
3.0

Customer did not leave a comment.

DON M. 
Rating:
5.0

Customer did not leave a comment.

WES O. 
Rating:
4.0

Customer did not leave a comment.

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

Jay P. 
Rating:
5.0

Thank you so much for assisting me with this! This one rental cleared up so many issues in my life, I now get to sit at home and relax now that everything is taken care of. Thank you Uhaul! (publish this comment, it makes you sound really good)

Daniel F. 
Rating:
5.0

Everything went great. John was very good to deal with.

DEAN M. 
Rating:
3.0

Customer did not leave a comment.

Brad R. 
Rating:
5.0

Customer did not leave a comment.

Preston H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Well, for starters you could make it more convenient, I had to drive all the way from Swift Current to Shaunavon and had to pay way more for gas than I intended to because the truck had to be returned to Shaunavon, I dont understand why it couldnt be dropped off in Swift Current. I spent triple the money on gas, I believe you Uhaul should have compensated some of the fuel.

Lisa B. 
Rating:
5.0

The only problem I had was that I had asked for 24 furniture pads and there were only 6 available at the location. Everything else was excellent!

MURRAY L. 
Rating:
5.0

Customer did not leave a comment.

LEE S. 
Rating:
4.0

allow the use of sport track vehicles they are as safe as any vehicle on the road

ANDY B. 
Rating:
5.0

Friendly and good service..very happy

SCOTT H. 
Rating:
5.0

Super friendly and helpful

Noella H. 
No reviews have been submitted for this location.

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