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WAYNE B
Customer Reviews for Iron Pony Small Engines
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
John at Iron pony was very helpful reserving trailer, hooking up trailer , checking lights etc.
JAROD GDropped off after hours all went well, thank you UHaul!
Nathan YThis location gave us an amazing assistance. Good customer service.
christina dNothing!
Andrea ENothing, the location and service is outstanding
Andrea EEverything was great. Awesome service
Debbie KI reserved a truck on line on 23 May 2024. On 31 May 24 I received a call that no truck was available for me in Swift Current where I had originally reserved it, but one was available in Shaunavon, SK, 108 km away. I was told I would receive extra mileage because it was out of my way, but when I returned it, I was charged for 7.2 miles over my limit.
Michael BI would highly recommend this location to anyone. It was simple to pickup, the guy was friendly and easy to work with. No complaints. Everything went as well as it could have. He explained everything in a very helpful way, and the truck was in perfect condition when we got there. Fantastic!
Joseph DEverything went very smooth, just an issue with the scanner when I went to pay with credit card.
Brett NMake you service provider update thei computer
Dale HNot a thing
Francis CHe was late and we had to wait over an hour for him to get to the shop. The trailer was buried in snow and not ready. He couldn’t get the computer system figured out and signing the trailer out and paying took over an hour m. He smelled so bad of body Odour my husband and I were gagging in the shop while we had to wait. The trailer was dirty inside
Lisa HNothing off the top of my head
Ashley HEverything
Lisa HExcept Debit/credit cards
Tina SExcellent and caring person there. He told me I should gave had the pickup location on broad st explain all features and told me that's not how uhaul expects clients to be treated.
Danny Bit isn't Shaunavon faciltiy that was the problem i have placed a complaint already with more or less a you made a deal with the person on phone when when it happened so to bad it was further than expected for drop off. As Swift Current location was closed i had to drive to drop off at Shaunavon, I would really appreciate a manager to call me on this at 403-519-7155 !!
Jeffrey KExcellent customer relations
Brian WTruck was snowed in, was told I had t pay someone to plow it out, had to for mileage for an extra trip because I couldn’t drop it off where I should have been able to and had leave more gas in there.
Rachel AThe pickup location was changed to Shaunavon without telling us. I checked two days before pickup and it was in Swift Current and no one called me before 6pm the night before pick up like it said they would. The morning of the move when we went to pick it up in Swift Current there wasn't a uhual there and then we figured the location was changed in the reservation without our knowledge. Moving is already stressful without unexpected changed. We understand it was where the equipment was but no one told us so we could plan accordingly. The staff at the Shaunavon location was great. It delayed the day by 5 hours with the detour and changing when the loaders could come. When I called customer service to understand why I wasn't contacted about the change the representative told me they called me which they did not as I have no record of any missed phone calls and I was expecting it in the evening and waiting by my phone while doing my final packing. She transfered me to a person in booking and he was very considerate of the situation unlike the first representative. I will look into other moving companies before ever using uhual again. It was a horrible experience.
Jesse LSays there open at 9am no one around at 10 am, left a voice mail, received and extra day rental because they would have shown up way later then they were supposed to be open, not happy with this location at all
Justin STerrible terrible terrible service - shouldn’t be a uhaul drop off location. Owner didn’t show up to work, wouldn’t answer his phone all day. Poor poor service. Please get rid of this man.
Emery SAlthough the location was fine, it was an hour and a half away from where I had asked to pick up. It added time to our already long day.
Gary MThe gentle man was very helpful told me how things work on his end and that i did more than most ppl do which to me wasn't anything i would change thank you to him
Colin MJohn is great, more than helpful, right down to coming out and making sure everything is hooked up correctly.
Keith WTrailer worked very smoothly will certainly be using this service again when needed.
MATTHEW WWe’ve made two drop offs at this location and have yet to see it open. Don’t know what the location looks like or if the staff is helpful….
Darla BThe trailer leaked; a lot of water was in there and boxes were very wet on the bottom when we unloaded.
BETTY JThe drop off was the best part of the experience. The Shaunavon operator is amazing !!!!
Lesley SJohn is thorough and great to deal with!
April JThe whole idea is an excellent one, but being able to go though the paperwork/computer work quicker would be an advantage. The agent explained all the different options and the how to do things quite well.
Peter NHe was amazing and very polite especially when I got charged extra for gas!
Lori RAgent on customer service. For after hours support very helpful
Arthur RVery difficult to find
Dale REcho gauge needs to be in a more visible and larger size , trying to keep your eye on that small gauge is distracting .
Russel NNot a thing. Iron Pony hooked up the trailer for us. Inspected all the lights were working. Double checked when the one light was not working correctly. Explained I could use my phone to let Uhaul know it was returned.
Brenda BGet your machine working so that the refund comes to me right away. If you are listed as open at 12:00 then be there at 12:00. I shouldn't have to wait until 1:00 to get service.
Carry G