Customer Reviews for Ironclad Storage
(U-Haul Neighborhood Dealer)

45 reviews

17230 Adelmann St SE   Prior Lake, MN 55372

(952) 232-6230

Hours

  • Mon–Fri
    10 am–5 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(952) 232-6230

17230 Adelmann St SE
Prior Lake, MN 55372

Services at this Location:

Hours

  • Mon–Fri
    10 am–5 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

All was good.

Sharon G. 
Rating:
5.0

This was actually our second time renting from this location, Andre is awesome. We were using a truck for storage in our driveway to have some work done on our house, which took longer than quoted. He was able to work with us to extend the rental as long as we needed it. Lifesaver! Also a way better deal than the other temporary storage options we looked at.

CF H. 
Rating:
5.0

Customer did not leave a comment.

Carina S. 
Rating:
5.0

I reserved a rental for 10 am in Shakopee and requested it for 5 hours. I received a call saying there would not be a truck at that location after all, and if I was flexible, I could pick up the same size truck in Prior Lake but at 12:30 instead. I agreed, thinking I would still have the 5 hours I requested. Nobody told me I would now only get it for 2 hours. (Truck being returned was late so that also cut into the 5 hours I requested. ) Who can move in 2 hours??? That is BS, especially since I was never told I would have to return it at 3:15. When I rent a truck, it is for the time needed, and I did not get that. The people at Ironclad were great through all the mishaps that day, but I am upset that I my request was not honored. Had I known I would only get it for 2 hours, I would have cancelled.

Janet H. 
Rating:
5.0

Customer did not leave a comment.

Devin G. 
Rating:
4.0

Customer did not leave a comment.

Terrence H. 
Rating:
5.0

Get required equipment to one location. I had to drive an hour to pock upnthectrailer.

Mark S. 
Rating:
5.0

The young lady at this location is a sweetheart ❤️

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

Jerry J. 
Rating:
5.0

Communication was good. A little tricky doing the 24/7 pick up but once got to the right app things moved right along. Returning using mobile worked great.

BRUCE Y. 
Rating:
5.0

I wish I could remember his name, but the young man that helped return the truck was so kind. I'll bet he said welcome to Minnesota 4 times throughout our conversation. Just a delightful person.

Janice K. 
Rating:
3.0

Customer did not leave a comment.

Daniel J. 
Rating:
2.0

Truck was not parked well, too close to other trucks, making inspection on pickup much harder. Also had a bad lock on the truck which required significant force to unlock. This issue made me think I received a wrong passcode and almost gave up on picking up the truck. It also had less than 1/4 for gas which was frustrating. The truck also had very poor gas mileage, requiring me to spend even more money on gas.

DAVID P. 
Rating:
4.0

Our rental was 2 hours delayed because someone didn't “click a button” on our reservation to set it to mobile pick up and the site was closed (Sunday). It was very frustrating because I called U-Haul to get support and wait 20 minutes for a call back. Twice the person I talked to transferred me and the line disconnected in the process. So I spent 1.5 hours just trying to communicate and problem solve. Luckily we weren't on a time crunch as it was a local move of stuff and not a full move out. And I didn't have extra people waiting to help me - just my own family. If it had worked from the start, I'd say the whole process was slick with a mobile lock up and drop off.

David H. 
Rating:
5.0

Just wanted to say the local U-Haul office and representative was super nice. Definitely would go back myself and reccomend to others.

Misty O. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

The customer service was excellent. The vehicle was very clean and in good condition.

Melissa A. 
Rating:
5.0

Exceptionally good service Will definitely rent from this location again

MARK P. 
Rating:
5.0

The rep was professional, friendly and accommodating. Will go back!

Chanotdom C. 
Rating:
5.0

The gentleman that called me this morning was very helpful and kind. I wish there was more people like him with his good personality.

Thomas W. 
Rating:
5.0

The location is super friendly and highly recommended. The Uhaul website is beyond terrible. It took me half an hour to get through constant server errors to return the vehicle. Unbelievable

THOMAS T. 
Rating:
5.0

Andre was so personable, nice young man, very helpful!

Sharon G. 
Rating:
4.0

I originally reserved my truck at a different location only to be told when I got there that they overbooked the truck. I had to go 20 minutes out of my way to pick up the truck send pay for the extra milage that I was not expecting to use.

sHARESSA C. 
Rating:
5.0

Customer did not leave a comment.

Karen K. 
Rating:
5.0

Customer did not leave a comment.

Debra K. 
Rating:
1.0

The process was a mess. The app and getting approved was ridiculous. The lock didn't work well snd could not get it off. The truck was not out front at 930 and I ended up getting the house an hour late because of it. Then my bill went from around $50 up to $140 because of excess mileage and gas usuals. I put on 12 miles. Terrible experience.

Josh J. 
Rating:
3.0

Customer did not leave a comment.

Eric W. 
Rating:
4.0

Customer did not leave a comment.

William O. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Pick up was horrible. I booked online pick up for 8am. The online confirmation indicated to go to Ironclad Storage at 8am as I had requested however the location did not even open until 9. Online booking does not work, stick to the locations actual business hours.

Brandon C. 
Rating:
5.0

Fantastic facility, super clean, convienent.

Steve M. 
Rating:
4.0

I'm writing this to express my frustration with my last ubaul experience. I booked a '15' foot truck to be picked up in Shakopee on June 26th as I was moving from Jordan nn to shakopee mn. I got a call 2 days before I was supposed to pick up the truck and was told you overbooked me and that truck was no longer available and that I would need to make other arrangements. Well, none of those options I was offered could work for me as I took off work and arranged help for the move. After much stress and inconvenience, I was offered a '10' truck in prior lake mn on the 26th. So not only did I have to downgrade size but it added more miles on my end to get it. Never once was an apology issued  or any offer of taking money off the extra miles. The lady who took my credit card at the place was not very friendly and not helpful. Moving is stressful enough without all the extra inconveniences that occurred.  I have used uhaul before and not had any problems like I encountered with this one. I was truly disappointed. 

Kimberly P. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
4.0

I rented a truck for a very short local move. I made one round trip for less than 20 miles. I estimated 15 miles when signing up for the truck. When checking in I wanted the guy at the return site to come and check the mileage. He said he was too busy and that he would check later and email me a statement when I received the statement he had indicated that I drove 108 miles. And charged me over $80. Completely false!! Not happy and will let other know about this for sure!

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
4.0

Processing time to pick up equipment was too long. Would be great if this can be made relatively short. It took me about 35 mins just to get the truck keys.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Carylon P. 
Rating:
5.0

Customer did not leave a comment.

Ashley K. 
Rating:
5.0

Customer did not leave a comment.

Jenn T. 
Rating:
5.0

Customer did not leave a comment.

vILMARIE D. 
Rating:
5.0

I did not have a good experience. When I arrived I was going to be charged over $200 more than I was originally told. It took over three hours to get this corrected and it ended up making us behind a whole day. We had to take more time off work and work with the other movers to have them come back a different day. It was a mess. There was only one U-haul employee that I spoke to that was kind and respectful. I will never use U-haul again.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas L. 
Rating:
5.0

Customer did not leave a comment.

Buddy S. 
Rating:
5.0

Overall, UHaul experience was excellent!

Lesley H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top