The checkout procedure was not well communicated to me. I was not told to do anything other than park the truck in a specific place and put the key in the dropbox, which I did. There was no one on-site to assist with anything else.Curtis S.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Prior Lake, MN 55372
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Sending a picture of self, license both sides, and having a phone call to verify me as a driver was over the top and made the check in experience way longer than expected. We had to call to have our reservation updated so it would come on the app too. It was not user friendly. Ask for all the personal information BEFORE picking up the U Haul.Allison L.
The power steering was out, making manuvering the truck VERY difficult. This should have been a discount.Peter T.
The customer support online took over 30 minutes to complete, the girl I had jasmyn or jasmine, either way she waisted my timeOlivia M.
I overpaid on refilling also. Why can't you give vehicles out, full of gas? I believe this is a way for Uhaul to make more profit by people overfilling the tank!!!Michael B.