Self serve system is difficult to use as it doesn't always connect in a timely manner. On call staff have difficulty assisting concerns due to comprehension. Vehicle was super unsafe.
Erwin D
Customer Reviews for Island Auto Works
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The process for picking up the vehicle is far too time consuming. Only when I arrived on site was I asked to validate my ID and provide references. The app did not work properly and I wasted a lot of time on this process. The app did not account for any of this and still insisted that I return the vehicle based on my appointment time and not on the time that I was finally able to comply with all of the requirements to pick up the vehicle and get on the road. I could have taken care of these items the day before had I been given the chance to do so.
Robert J