Customer Reviews for Island Auto Works
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

5 reviews

145 Ponahawai St   Hilo, HI 96720

Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

145 Ponahawai St
Hilo, HI 96720

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Self serve system is difficult to use as it doesn't always connect in a timely manner. On call staff have difficulty assisting concerns due to comprehension. Vehicle was super unsafe.

Erwin D 
Rating:
3.0

The process for picking up the vehicle is far too time consuming. Only when I arrived on site was I asked to validate my ID and provide references. The app did not work properly and I wasted a lot of time on this process. The app did not account for any of this and still insisted that I return the vehicle based on my appointment time and not on the time that I was finally able to comply with all of the requirements to pick up the vehicle and get on the road. I could have taken care of these items the day before had I been given the chance to do so.

Robert J 
Rating:
5.0

Customer did not leave a comment.

Eric B 
Rating:
4.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

Customer did not leave a comment.

Hannah P 
No reviews have been submitted for this location.
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