Best service ever
VINCENT C
Customer Reviews for Issaquah Highlands Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck brakes were poor and you hand to floor to get the brakes to engage. Not sure if they need bleeding or pads. This is dangerous. The truck needs alignment badly. Overall a scary experience.
Omar JThis location get charge me extra I don’t know what happened going on
SAYED HLocation was great. But the UHaul iOS app was confusing to use. It was not clear that you need to give it location permission in order to return the rental via the app for after-hours returns. As such it took awhile to realize that I had not completed the return, after I had already dropped off the keys.
DANIEL LEasy process, great customer service!
Robert MGood job, easy to work with, solved the issue with U-Haul's down computer by calling main office to release the truck to me.
Gregory RGreat customer service and got the U-Haul pretty quickly
PRATHAMESH CEverything worked out well. The U-Haul rep at the location where I picked up the car was helpful and knowledgeable. The truck was clean, well-maintained and operated efficiently throughout the process, and I thought the expense was reasonable. Good job!
ERIN GThe front desk manager and staff were really nice. They were polite and ready to talk to.
RYAN MI had to add $29 gas to return to full. I only drove 43 miles! The van was very dirty. The staff - customer service was very good! So low rating is just for the van condition
CATHERINE LIt was great thanks!
SALVADOR GSo nice and easy!!
NANCY PThere were multiple holes in the roof of our truck. It was raining while we moved (we packed the truck in a covered garage so we didn’t notice the holes until it was too late) and soaked the majority of our belongings in the truck. Several sentimental items and expensive electronics were drenched and ruined. Many of our boxes became soggy and difficult to move.
Vanessa ODelightful customer service- thank you!
Clarence TAlthough I presented a contract showing this as my drop off location, the employee insisted I was suppose to drop the vehicle off someplace else citing it had some how changed when I was en route. I refused to take the trip to the other location because it would have increased the price of my Uber home. He offered no compensation. The employee threatened that I would be charged 3x the amount of the rental and if I didn’t pay it would hit my credit report. In all due respect I don’t work for your company. It is not my responsibility to manage the vehicle inventory at these locations. This location only has limited street parking. I wouldn’t recommend anyone use this location as you as the customer, could be inconvenienced.
Derrick GThe sales representative at the counter was awesome! Very customer focused and friendly!!
Michele SVery unprofessional and scammy! I have been charged for an insurance coverage which I did not include in my reservation. The manager didn’t say a word about that, he just included insurance at his own discretion. Then I was charged for fuel but I have returned the truck with exactly the same fuel level filled by myself! Not recommend that location!
Ruslan TThe "self return" process is complicated. Since the price already metered by miles, "fill the gas" is not reasonable. the "gas" should be included by miles.
Congcong WI don’t rent UHall’s often so I don’t have a lot of context but the experience was good, the employee who helped me was professional, the location was well maintained and the truck was in good order.
ROBERT SEasy pick up. Clean vehicle. Friendly staff.
KARLA VEverything was wonderful! Will use U-Haul again when looking for a truck to rent.
HUGO CWas charged for 3 days when I only had it for 2 days.
NEAL TI got overcharged
PRASHANT KNone, the experience is excellent.
Jason WThe men at the front desk (when I rented) were very pleasant and friendly, would definitely rent from this location again.
Veronica Conly comment would be that it should have had a ramp.
Lida Badvice on where to park personal vehicle
Larry MReturnimg via the app didn't work - unable to upload photo showing mileage.
David TFabulous customer service, good price, and very convenient.
John RThe rental went fine but the U-HAUL app was terrible. It kept crashing especially when you need to take pictures.
Luc GAt the time of my rental, this location lacked moving supplies: blankets, variety of boxes, tape. I had to visit a larger facility to pick up supplies which made for an extra trip.
Frank BIssaquah was not particularly close to the move out location. There were closer ones.
David SThe app during uploading pictures crashes and I had to call support to confirm I was properly checked out. Support person and everything was great. Just that the app crashes 2 times is what old like to share. Overall great experience
Dalibor KIan was amazing. He was so helpful and kind. He deserves a raise.
Danika RBest u-haul experience i have ever had. Very friendly staff and ease of rental.
MARYANN Bnothing. great friendly service
SAMIAH AGreat service by person at store!
Mari SManager in the office was very kind and help me a lot. Thanks
Arash HGreat customer service here!!! ⭐️⭐️⭐️⭐️⭐️
Dusky SNot much. Great experience!
John HWhat a great crew, everyone I spoke too was wonderful. Clean place, clean rental. They make sure to treat you right!. I will be going here for all of my rentals moving forward.
ANGELA SGreat service and friendly staff who are customer focused.
Brett NSeamless and easy
Stefanie DNo improvements are needed. Everything was easy, clean, and your employee that helped us was friendly, professional, and made the entire experience pleasant
Diane MIan was a great representative of UHaul. He took care to work with me so I could have the type of vehicle I needed in the short time frame I was working in. I particularly wanted to rent from the Issaquah location because it is in walking distance from my home.
Linda TThe staff is great in this location.
Chang FFriendly and accommodating!
Theresa LParking was not clear upon arrival. Some signage pointing you in the right direction would be helpful.
Michaela BIn the end, renting the truck is just slightly too expensive. If you could bring the mileage cost down just a little bit, it would be beneficial.
Gabriele MGreat job at the Issaquah Highlands location. Bravo!
John HEverything went very smoothly.
Ryan MReally the best customer service. Appreciate it.
Ryan FNone
Oscar L