Customer Reviews for Issaquah Highlands Self Storage
(U-Haul Neighborhood Dealer)

1,014 reviews

910 NE High St   Issaquah, WA 98029

(425) 391-1114

Office Hours

  • Mon-Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(425) 391-1114

910 NE High St
Issaquah, WA 98029

Services at this Location:

Office Hours

  • Mon-Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The truck brakes were poor and you hand to floor to get the brakes to engage. Not sure if they need bleeding or pads. This is dangerous. The truck needs alignment badly. Overall a scary experience.

Omar J 
Rating:
1.0

This location get charge me extra I don’t know what happened going on

SAYED H 
Rating:
5.0

Customer did not leave a comment.

ERIC C 
Rating:
5.0

Location was great. But the UHaul iOS app was confusing to use. It was not clear that you need to give it location permission in order to return the rental via the app for after-hours returns. As such it took awhile to realize that I had not completed the return, after I had already dropped off the keys.

DANIEL L 
Rating:
5.0

Easy process, great customer service!

Robert M 
Rating:
5.0

Customer did not leave a comment.

Yashwanth Y 
Rating:
5.0

Good job, easy to work with, solved the issue with U-Haul's down computer by calling main office to release the truck to me.

Gregory R 
Rating:
5.0

Customer did not leave a comment.

VARUN B 
Rating:
5.0

Customer did not leave a comment.

KEITH G 
Rating:
5.0

Customer did not leave a comment.

CASEY S 
Rating:
5.0

Customer did not leave a comment.

DHATHATHRIYAN V 
Rating:
5.0

Customer did not leave a comment.

Shawn M 
Rating:
3.0

Customer did not leave a comment.

JOHN P 
Rating:
5.0

Great customer service and got the U-Haul pretty quickly

PRATHAMESH C 
Rating:
5.0

Customer did not leave a comment.

SCOTT H 
Rating:
4.0

Customer did not leave a comment.

SEUNGMIN H 
Rating:
5.0

Customer did not leave a comment.

CLEMENT S 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE F 
Rating:
5.0

Customer did not leave a comment.

JAKE R 
Rating:
5.0

Everything worked out well. The U-Haul rep at the location where I picked up the car was helpful and knowledgeable. The truck was clean, well-maintained and operated efficiently throughout the process, and I thought the expense was reasonable. Good job!

ERIN G 
Rating:
5.0

The front desk manager and staff were really nice. They were polite and ready to talk to.

RYAN M 
Rating:
2.0

I had to add $29 gas to return to full. I only drove 43 miles! The van was very dirty. The staff - customer service was very good! So low rating is just for the van condition

CATHERINE L 
Rating:
5.0

It was great thanks!

SALVADOR G 
Rating:
5.0

Customer did not leave a comment.

BRIAN K 
Rating:
5.0

So nice and easy!!

NANCY P 
Rating:
5.0

Customer did not leave a comment.

MARY W 
Rating:
1.0

There were multiple holes in the roof of our truck. It was raining while we moved (we packed the truck in a covered garage so we didn’t notice the holes until it was too late) and soaked the majority of our belongings in the truck. Several sentimental items and expensive electronics were drenched and ruined. Many of our boxes became soggy and difficult to move.

Vanessa O 
Rating:
5.0

Delightful customer service- thank you!

Clarence T 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY D 
Rating:
5.0

Customer did not leave a comment.

JON K 
Rating:
5.0

Customer did not leave a comment.

ZECHUAN H 
Rating:
5.0

Customer did not leave a comment.

NICHOLE F 
Rating:
1.0

Although I presented a contract showing this as my drop off location, the employee insisted I was suppose to drop the vehicle off someplace else citing it had some how changed when I was en route. I refused to take the trip to the other location because it would have increased the price of my Uber home. He offered no compensation. The employee threatened that I would be charged 3x the amount of the rental and if I didn’t pay it would hit my credit report. In all due respect I don’t work for your company. It is not my responsibility to manage the vehicle inventory at these locations. This location only has limited street parking. I wouldn’t recommend anyone use this location as you as the customer, could be inconvenienced.

Derrick G 
Rating:
4.0

Customer did not leave a comment.

Paul B 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA K 
Rating:
5.0

The sales representative at the counter was awesome! Very customer focused and friendly!!

Michele S 
Rating:
1.0

Very unprofessional and scammy! I have been charged for an insurance coverage which I did not include in my reservation. The manager didn’t say a word about that, he just included insurance at his own discretion. Then I was charged for fuel but I have returned the truck with exactly the same fuel level filled by myself! Not recommend that location!

Ruslan T 
Rating:
5.0

Customer did not leave a comment.

MOHANA P 
Rating:
4.0

The "self return" process is complicated. Since the price already metered by miles, "fill the gas" is not reasonable. the "gas" should be included by miles.

Congcong W 
Rating:
5.0

I don’t rent UHall’s often so I don’t have a lot of context but the experience was good, the employee who helped me was professional, the location was well maintained and the truck was in good order.

ROBERT S 
Rating:
5.0

Customer did not leave a comment.

Jared G 
Rating:
5.0

Easy pick up. Clean vehicle. Friendly staff.

KARLA V 
Rating:
5.0

Customer did not leave a comment.

David T 
Rating:
5.0

Everything was wonderful! Will use U-Haul again when looking for a truck to rent.

HUGO C 
Rating:
1.0

Was charged for 3 days when I only had it for 2 days.

NEAL T 
Rating:
3.0

I got overcharged

PRASHANT K 
Rating:
3.0

Customer did not leave a comment.

JASON C 
Rating:
5.0

None, the experience is excellent.

Jason W 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

The men at the front desk (when I rented) were very pleasant and friendly, would definitely rent from this location again.

Veronica C 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M 
Rating:
3.0

only comment would be that it should have had a ramp.

Lida B 
Rating:
5.0

Customer did not leave a comment.

Ruby S 
Rating:
5.0

Customer did not leave a comment.

IBRAHIM D 
Rating:
5.0

advice on where to park personal vehicle

Larry M 
Rating:
5.0

Returnimg via the app didn't work - unable to upload photo showing mileage.

David T 
Rating:
5.0

Customer did not leave a comment.

Jianjun Z 
Rating:
5.0

Fabulous customer service, good price, and very convenient.

John R 
Rating:
5.0

Customer did not leave a comment.

Louie L 
Rating:
5.0

The rental went fine but the U-HAUL app was terrible. It kept crashing especially when you need to take pictures.

Luc G 
Rating:
3.0

At the time of my rental, this location lacked moving supplies: blankets, variety of boxes, tape. I had to visit a larger facility to pick up supplies which made for an extra trip.

Frank B 
Rating:
3.0

Issaquah was not particularly close to the move out location. There were closer ones.

David S 
Rating:
5.0

The app during uploading pictures crashes and I had to call support to confirm I was properly checked out. Support person and everything was great. Just that the app crashes 2 times is what old like to share. Overall great experience

Dalibor K 
Rating:
5.0

Ian was amazing. He was so helpful and kind. He deserves a raise.

Danika R 
Rating:
5.0

Customer did not leave a comment.

Syne M 
Rating:
5.0

Customer did not leave a comment.

Xuesong H 
Rating:
5.0

Customer did not leave a comment.

Suzanne S 
Rating:
5.0

Best u-haul experience i have ever had. Very friendly staff and ease of rental.

MARYANN B 
Rating:
5.0

Customer did not leave a comment.

Dawn N 
Rating:
5.0

nothing. great friendly service

SAMIAH A 
Rating:
5.0

Great service by person at store!

Mari S 
Rating:
5.0

Customer did not leave a comment.

Richard H 
Rating:
5.0

Customer did not leave a comment.

Jennifer M 
Rating:
5.0

Customer did not leave a comment.

Marni S 
Rating:
5.0

Manager in the office was very kind and help me a lot. Thanks

Arash H 
Rating:
5.0

Great customer service here!!! ⭐️⭐️⭐️⭐️⭐️

Dusky S 
Rating:
5.0

Customer did not leave a comment.

Mohamed E 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Not much. Great experience!

John H 
Rating:
5.0

What a great crew, everyone I spoke too was wonderful. Clean place, clean rental. They make sure to treat you right!. I will be going here for all of my rentals moving forward.

ANGELA S 
Rating:
5.0

Customer did not leave a comment.

Thomas A 
Rating:
5.0

Great service and friendly staff who are customer focused.

Brett N 
Rating:
4.0

Seamless and easy

Stefanie D 
Rating:
5.0

No improvements are needed. Everything was easy, clean, and your employee that helped us was friendly, professional, and made the entire experience pleasant

Diane M 
Rating:
5.0

Customer did not leave a comment.

Thomas A 
Rating:
5.0

Ian was a great representative of UHaul. He took care to work with me so I could have the type of vehicle I needed in the short time frame I was working in. I particularly wanted to rent from the Issaquah location because it is in walking distance from my home.

Linda T 
Rating:
5.0

The staff is great in this location.

Chang F 
Rating:
5.0

Friendly and accommodating!

Theresa L 
Rating:
4.0

Parking was not clear upon arrival. Some signage pointing you in the right direction would be helpful.

Michaela B 
Rating:
5.0

Customer did not leave a comment.

Dan W 
Rating:
4.0

In the end, renting the truck is just slightly too expensive. If you could bring the mileage cost down just a little bit, it would be beneficial.

Gabriele M 
Rating:
5.0

Great job at the Issaquah Highlands location. Bravo!

John H 
Rating:
5.0

Customer did not leave a comment.

Saurabh T 
Rating:
5.0

Customer did not leave a comment.

Vince S 
Rating:
5.0

Customer did not leave a comment.

KEVIN R 
Rating:
5.0

Everything went very smoothly.

Ryan M 
Rating:
5.0

Really the best customer service. Appreciate it.

Ryan F 
Rating:
5.0

None

Oscar L 
Rating:
3.0

Not a horrible experience, but once again my check in wasn’t seamless (key was not in the van so I had to walk back to the office to get it). Also, the van wasn’t horrible but there was some trash in it.

Michael J 
Rating:
5.0

Equipment was excellent and staff helping during pick up was amazing!

Melissa B 
No reviews have been submitted for this location.
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