Customer Reviews for IStorage n Fort Myers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of IStorage n Fort Myers

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Mark B. on

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Christopher K. on

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Gerard L. on

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Your system of checking in and checking out via your APP needs to be upgraded. It took a very long time for pictures and data that were requested to upload. In fact, the manager had to finally do it on her computer.

Darrell L. on

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Great personnel, quick and efficient check out process. Equipment was clean and in great working condition. Good eXperience overall.

Ron K. on

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Robert K. on

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Everything was great ????????

Tommie E. on

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I had to use phone assistance and the friendly lady who assisted me was EXCELLENT.

Fanny M. on

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Excellent service friendly and helpful

william C. on

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add cruse control & power windows to company equipment.

Thomas S. on

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awesome experience ...

Rafael R. on

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Melissa B. on

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Jamie R. on

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Robyn S. on

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Renee C. on

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The truck was old and worn down. The driver window wouldn't roll up, the back door was very difficult to pull down and the truck didn't want to shift. I'm disappointed that the price for a ran down truck is the same as the new ones. It got the job done but I think I will use a different location in the future.

Reta P. on

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Maybe you could put air fresheners in the vehicle as it smelled like stale cigarettes

Matthew G. on

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Overall rate seemed high

DAVID D. on

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Richard D. on

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John G. on

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I didn’t find any deficiencies in the facility or the service. This overall was a great experience.

Erin S. on

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The location was great and easy, someone leaving for the day even stopped to help us check in. The truck was an absolute nightmare. It was extremely dated and hard to drive compared to the many others we have rented. Finally, we spent over an hour trying to close the trailer door after loading and unloading as it gets stuck at the top, it took 2 grown menand the help of a stranger to close. Will not be renting another U-Haul! Such a headache.

Carlos B. on

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Excellent service nice place

ROGER B. on

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This comment is not about the location, but the truck itself. It would be nice if there were D-rings or something lower for securing the load. The wooden rails are nice, be higher than most of our boxes. Cruse control would also have been nice.

vernon C. on

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tracey P. on

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It would be nice to be able to rent tow behind trailers from this location

Shem B. on

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Very friendly staff.

Stephen B. on

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Great customer service and quick checkout!

STEVEN G. on

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None, from our point of view. Very nice service! Thanks so much!

Michael S. on

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Harry W. on

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Christie A. on

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This was the first time I had ever rented a U-Haul truck. I had opted for the 15-ft to move my apartment. I hadn't done it in the past because I had always thought it would be a difficult and intimidating thing to do. But after this experience, I will be getting a U-HAUL for EVERYTHING! The guy who helped me and checked me in was extremely nice and helpful! The whole move could not have gone any better! (It was literally one mile down the road I was moving to, but being able to get everything in one load/trip made it so easy! I can't believe all the moves I have made in my life (and there have been many) I never used U-HAUL. Always did the friend with a truck option and hoped all my stuff arrived in one piece. lol! But, this was WAY better! And again, the man who helped checked me in and get me on the road was absolutely amazing! Thank you!

Don M. on

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Lu was great in having our truck ready to go!

Don M. on

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Ben G. on

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Great store!! Highly recommended. And if I need a U-Haul again, I’ll deal with them!!

Janene T. on

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Richard M. on

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No tengo sugerencias ni quejas, todo lo ví bien.

Brian L. on

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Great customer service!

Dionne D. on

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Don M. on

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This is a great location for renting UHaul trucks. Very professional and knowledgeable staff. Highly recommend.

Margaret W. on

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Gracia C. on

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Nothing excellent service and good customer friendly service I enjoy I will do it again n again

Scott H. on

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Rod A. on

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Great service. Folks were very friendly and helpful

tracey P. on

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The manager, Lou, is such a bonus. She is always pleasant and helpful.

Melanie H. on

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Very friendly and helpful staff. They know us by name

Kacey C. on

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Only thing was the wiring for the lights was way too short. So I had to buy additional wire.

Robert N. on

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Naomi C. on

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The woman who helped us was very friendly and professional.

Chad G. on

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Excellent nice staff!

Don M. on

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Great service from Istorage staff! Truck was ready to go when we arrived. Always a great experience with Istorage and U-Haul,

Christopher T. on

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Some reason I was charged an extra day of insurance. That only happened when I showed up early to try to get the truck. It wasn't the rentals locations issue it was the online people changed on me.

Jon F. on

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Warren Y. on

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Samuel M. on

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Boogie and Lu are a great couple of employees

Crystal S. on

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The staff was helpful and friendly. Excellent experience!

Anna H. on

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John W. on

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Richard O. on

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Truck was in great shape, tow dolly for car was a little rough. The right light was taped on, which is ok because it worked but the left light, which wasn’t taped on, malfunctioned our entire trip. I followed behind the uhaul in a different vehicle and the light didn’t blink when signaling to turn and it flickered the entire trip. It’s ok but if we weren’t following behind it may have confused a driver than couldn’t tell we were turning.

Jerry S. on

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Scott G. on

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Gregory A. on

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WILLIAM W. on

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PATRICK B. on

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WILLIAM N. on

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TRACEY P. on

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Great customer service!! Clean and well maintained.

Douglas G. on

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Instead of me picking up my equipment at a U-Haul that's two miles from my home, U-Haul sends me to a dealer ten miles in the oppisite direction. But the folks there were very nice and understanding..

ED C. on

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David S. on

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daniel S. on

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I dropped off the vehicle after hours so I had no contact with anyone nor was I able to go inside the location, so I cannot comment on any of the questions.

JOHN A. on

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SCOTT W. on

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Jerry T. on

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The man that ran the place was very kind and extremely helpful I did not have to touch the hitch at all.

Edwin P. on

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The lady at the desk seemed uninformed. She also wanted me to pull the trailer out myself and hook it to my car. I have rented Uhaul many times previously and was never asked to do that.

Richard M. on

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John C. on

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JEFFERY C. on

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The truck I was given had no air conditioning.

Luanne H. on

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No need to improve. It was a perfect experience.

RYSZARD C. on

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Angela H. on

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What I was quoted online, and when I actually picked up the truck, the price had changed. Lou, at Istorage whom I had a unit rented from, adjusted the difference and made everything fine. It had increased and she corrected it. More accuracy when reserving online would be beneficial.

roland C. on

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DANIEL W. on

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Great service!

WILLIAM M. on

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Thank you!

Debra S. on

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Nothing! The service and overall experience was indeed excellent. The employees went above and beyond to service my needs. I can't say enough about their performance in making sure my needs were met. I had 2 units of storage in this facility and every time I had a reason to contact them, they were professional and very helpful.

JOE R. on

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The young lady that helped me was not at fault however she was not trained on how to rent the utility dolly. I was there for maybe 40 minutes with her trying to figure it out, then trying to call support which only try to set a reservation on the phone and not teach her how to do it herself. That reservation then could not be found and we were both calling you all again for assistance. I was left on hold for exactly 10 minutes until I just hung up and called again. She also called again and was finally showing how to set up the rental. That original reservation never showed up. She had to give me a new reservation. Thankfully I am not the type to get upset but some customers definitely would have gotten upset and complained or just left. Being trained on how to rent a dolly should be standard operating procedure, or at worst, should be documented and available for the person to see and use when needed. On another note, when I went to return the dolly, it was about 9:30 a.m. and the location was still locked even though their hours say they open at 9. The male employee at the time was returning the truck to the back and came back to tell me I can just leave it and he would handle it. He did so in a timely manner. Thank you

PETER R. on

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Thanks you again for excellent service!

Dan V. on

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david S. on

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Rob was very helpful and professional. He also help us with storage needs at iStorage. The trailer we rented work well for the transportation needs from Pa. to Fl. Thanks Dave S

Chloe B. on

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John J. on

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They were very efficient and pleasant. After a 1300 mile drive I was tired and grumpy. I left IStorage smiling and happy. I'm glad it was them I dropped the truck off at. Thank you....

KEITH B. on

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Probably the best renting experience with uhaul. Clerk was very pleasant even though he was very busy.

Emanuel B. on

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I was disappointed at this location because I was REFUSED the tow dolly after having an approval and confirmation with UHAUL.I was told that he had ONLY one tow dolly and that his AM was not availsble. I went to two other uhaul dealers before getting one.l missed work because I got back to Tampa to late. I feel that I should be compensated for the inconvenience . The am should have been able to get this dealer a tow dolly ASAP.UHAIL is the # ONE moving company and needs to be kept THAT WAY. Thanks

Randy F. on

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The mileage surcharge to travel from Ft. Myers to Naples was absoutely rediculous for a 1-day use. By the time you added the actual gas expense and the daily rental, it just seems excessive. Going to have to look for alternative for our company needs.

Michael L. on

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Stefan O. on

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Horrible customer service

Blake M. on

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Robert E. on

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Jody M. on

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Everything was fine, the ramp could of been longer and lower. We had to take two trips to the storage unit with the biggest truck you offer. I will use this service again in the future. Thank you Jody M. Marsh

Preston M. on

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Nothin everything was great. Dont change anything.

brian Z. on

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The people where always on break or never there tried getting a hold of them for a week no tail lights in my trailer truck was filthy picking it up the guy dident want to help lights dident work will never rent another truck from here or uhaul

KEITH O. on

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Fast and friendly service! Thank you Lu and Rob!