Customer Reviews for IStorage n Fort Myers
(U-Haul Neighborhood Dealer)

425 reviews

14150 N Cleveland Ave   North Fort Myers, FL 33903

(239) 656-6592

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(239) 656-6592

14150 N Cleveland Ave
North Fort Myers, FL 33903

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

All great

Jade G. 
Rating:
5.0

Customer did not leave a comment.

elena P. 
Rating:
3.0

Customer did not leave a comment.

Neil R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Both of the 12v chargers in the vehicle didn't work but not there fault they were great!

Evan S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS E. 
Rating:
5.0

Lou is such an asset to your company, she keeps us coming back👏

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
5.0

the surge brakes on the 6×12 trailer, were not working well.

JEFFERY D. 
Rating:
4.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

ROBERTJOHN S. 
Rating:
5.0

Excellent

jaime O. 
Rating:
3.0

Show respect for the customer

Rene D. 
Rating:
3.0

This has nothing to do with the location but everything to do with the company itself. This is the second time using uhaul and both times have been horrible. We have not been able to rent the truck we requested and even though a free upgrade is nice sometimes the truck is just too big for what is needed. This needs to be addressed as a company. I was upgraded on this rental which would be great except I didn't need a 26' truck so we chose to downgrade to a 15' truck with no mention of reimbursement for the over charges of the truck. Then I call and am told the rates have gone up in the past 4 days and what I paid is what it currently costs? Total bullshit. I will never recommend uhaul to anyone and will be moving with a different company from here on out.

Joshua L. 
Rating:
5.0

They were great! Very nice people.

Pete T. 
Rating:
4.0

Check tires before you rent it to someone! Could have been a breakdown on the road.

SHERRI L. 
Rating:
5.0

The personnel were very helpful and were willing to answer any questions I had. The location looked like it was doing some remodeling so I'm guessing it will be a really nice place once it's all done. I would recommend that location.

Tristan H. 
Rating:
5.0

Customer did not leave a comment.

MOHIT B. 
Rating:
4.0

No one was at the drop off location. Another couple was there waiting for someone to show up. The time was 2:00 on a Wednesday.

Michael R. 
Rating:
1.0

Customer did not leave a comment.

scott K. 
Rating:
5.0

It was close and convenient to my final destination. Quick return. Nothing to improve.

Mark B. 
Rating:
4.0

We received a phone call this morning from a Misty with a Jacksonville area code 904- 781-9404. She was extremely rude. Her demeanor will affect our choice for using Uhaul in the future. She needs customer service counseling or moved to another job rather than customer service. It reflects poorly on Uhaul

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

MARTIN O. 
Rating:
3.0

Limited inventory. The one car hauler had been sitting on their lot for some time and showed signs of wear and tear.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

Suzy J. 
Rating:
5.0

Everyone was very helpful and courteous

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

Yoseph T. 
Rating:
5.0

Clean, friendly service, reasonable rates.

ZENONBOHDAN S. 
Rating:
5.0

I like UHAUL, and I will order more thanks

DMITRIY S. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

I did not receive a final invoice by email as I was told that I would by the person on the counter. Otherwise, this was the best rental experience that I may ever have ever had. Though at pickup, there appeared to be slightly less than 1/4 tank of gas.

Steven M. 
Rating:
1.0

The woman I dealt with was super nice and helpful, but somewhere along the line of paper work and truck got messed up. I sent my husband and his brother to drop the truck off at the place printed on my paper and there was NO uhaul company there, so they went to the next town and come to find out the truck that was given to me was "lost" the numbers didnt match up, not did the dolly, I had an appliance one when my contract had a utility, I ended up having to drive all the way down to where my husband was and wait while uhaul sorted it out! Wasted over an hour of our time and in reality, I was driving a "stolen" truck!! So my suggestion is PAY ATTENTION!!!

Amanda S. 
Rating:
4.0

I had ordered it from a different location and if I had not stopped at the original location the day before, I would have showed up there to find no trailer. Fortunately, the lady called u-haul and was able to find one nearby that I could pick up. I was sent a text that had a different pickup location in it, but it had COVID-19 info as the first line. I ignored it thinking it was another unimportant email. Please change the first line on your texts to have U-Haul on it so people know who it is from.

William S. 
Rating:
5.0

The computers seemed to have a glitch which made for a lengthy check in..

Tracey P. 
Rating:
4.0

I had an outstanding issue with U-Haul that I was unaware of from 2011. I was never notified. Had to call the help area - it took 8 minutes for the to answer. I have at the same address for 20+ years.

Kent H. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

Mary T. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Honest and friendly. I left a lock and key in the truck and they found it and contacted me.

William L. 
Rating:
5.0

Overall good service good truck.

Max L. 
Rating:
5.0

Excellent service

FANNY M. 
Rating:
5.0

Excellent i will do from me and every time

Zion M. 
Rating:
5.0

Customer did not leave a comment.

salvatore M. 
Rating:
5.0

Customer did not leave a comment.

Nathan W. 
Rating:
2.0

Agent was asked if a possible discount was available for alternate drop off location and she said there wasn't. I looked on my phone a few minutes after leaving and indeed there was. Also I had to hook up myself which is not the norm. I have rented many times prior but I will be looking elsewhere if this is what I can expect.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

FELECIA H. 
Rating:
5.0

Customer did not leave a comment.

Sydney B. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Cody A. 
Rating:
5.0

Customer did not leave a comment.

Kim W. 
Rating:
4.0

Customer did not leave a comment.

barbara P. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey D. 
Rating:
5.0

Excellent service

Fanny M. 
Rating:
5.0

Customer did not leave a comment.

Walter J. 
Rating:
3.0

Took almost 1 and half hour to get out of the location and ordered a reg dolly and got a refrigerator dolly

Christopher C. 
Rating:
3.0

The truck was a good piece of equipment, ran well, wasn't a real gas hog. Satisfied overall.

Ken M. 
Rating:
3.0

Staff should hook up equipment to your vehicle and be there for any questions.. glad this wasnt my first time renting a car trailer. But some wd40 on the moving parts would go a long way

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Your system of checking in and checking out via your APP needs to be upgraded. It took a very long time for pictures and data that were requested to upload. In fact, the manager had to finally do it on her computer.

Gerard L. 
Rating:
5.0

Great personnel, quick and efficient check out process. Equipment was clean and in great working condition. Good eXperience overall.

Darrell L. 
Rating:
5.0

Customer did not leave a comment.

Ron K. 
Rating:
5.0

Everything was great ????????

Robert K. 
Rating:
4.0

I had to use phone assistance and the friendly lady who assisted me was EXCELLENT.

Tommie E. 
Rating:
5.0

Excellent service friendly and helpful

Fanny M. 
Rating:
5.0

add cruse control & power windows to company equipment.

william C. 
Rating:
5.0

awesome experience ...

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Rafael R. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

Jamie R. 
Rating:
5.0

Customer did not leave a comment.

Robyn S. 
Rating:
4.0

The truck was old and worn down. The driver window wouldn't roll up, the back door was very difficult to pull down and the truck didn't want to shift. I'm disappointed that the price for a ran down truck is the same as the new ones. It got the job done but I think I will use a different location in the future.

Renee C. 
Rating:
5.0

Maybe you could put air fresheners in the vehicle as it smelled like stale cigarettes

Reta P. 
Rating:
3.0

Overall rate seemed high

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

I didn't find any deficiencies in the facility or the service. This overall was a great experience.

John G. 
Rating:
5.0

The location was great and easy, someone leaving for the day even stopped to help us check in. The truck was an absolute nightmare. It was extremely dated and hard to drive compared to the many others we have rented. Finally, we spent over an hour trying to close the trailer door after loading and unloading as it gets stuck at the top, it took 2 grown menand the help of a stranger to close. Will not be renting another U-Haul! Such a headache.

Erin S. 
Rating:
5.0

Excellent service nice place

Carlos B. 
Rating:
5.0

This comment is not about the location, but the truck itself. It would be nice if there were D-rings or something lower for securing the load. The wooden rails are nice, be higher than most of our boxes. Cruse control would also have been nice.

ROGER B. 
Rating:
5.0

Customer did not leave a comment.

vernon C. 
Rating:
5.0

It would be nice to be able to rent tow behind trailers from this location

tracey P. 
Rating:
4.0

Very friendly staff.

Shem B. 
Rating:
5.0

Great customer service and quick checkout!

Stephen B. 
Rating:
5.0

None, from our point of view. Very nice service! Thanks so much!

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Harry W. 
Rating:
5.0

This was the first time I had ever rented a U-Haul truck. I had opted for the 15-ft to move my apartment. I hadn't done it in the past because I had always thought it would be a difficult and intimidating thing to do. But after this experience, I will be getting a U-HAUL for EVERYTHING! The guy who helped me and checked me in was extremely nice and helpful! The whole move could not have gone any better! (It was literally one mile down the road I was moving to, but being able to get everything in one load/trip made it so easy! I can't believe all the moves I have made in my life (and there have been many) I never used U-HAUL. Always did the friend with a truck option and hoped all my stuff arrived in one piece. lol! But, this was WAY better! And again, the man who helped checked me in and get me on the road was absolutely amazing! Thank you!

Christie A. 
Rating:
5.0

Lu was great in having our truck ready to go!

Don M. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Great store!! Highly recommended. And if I need a U-Haul again, I'll deal with them!!

Ben G. 
Rating:
4.0

Customer did not leave a comment.

Janene T. 
Rating:
5.0

No tengo sugerencias ni quejas, todo lo ví bien.

Richard M. 
Rating:
5.0

Great customer service!

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Dionne D. 
Rating:
5.0

This is a great location for renting UHaul trucks. Very professional and knowledgeable staff. Highly recommend.

Don M. 
Rating:
5.0

Customer did not leave a comment.

Margaret W. 
Rating:
5.0

Nothing excellent service and good customer friendly service I enjoy I will do it again n again

Gracia C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top