Customer Reviews for iStorage
(U-Haul Neighborhood Dealer)

39 reviews

14820 Cypress North Houston Rd   Cypress, TX 77429

(281) 571-7012

Location Hours

  • Monday - Friday:
    10 am - 1:30 pm / 2:30 pm - 6 pm
  • Saturday:
    10 am - 1:30 pm / 2:30 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(281) 571-7012

14820 Cypress North Houston Rd
Cypress, TX 77429

Services at this Location:

Location Hours

  • Monday - Friday:
    10 am - 1:30 pm / 2:30 pm - 6 pm
  • Saturday:
    10 am - 1:30 pm / 2:30 pm - 5 pm
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
2.0

Customer care is not good.

Krishna R. 
Rating:
4.0

Everything went very well, Andy was on top of everything

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

I also rented a storage unit. Andy was friendly and helpful with assisting me in choosing the best unit for my items.

marquita W. 
Rating:
2.0

Customer did not leave a comment.

Jasmine G. 
Rating:
1.0

I will never ever rent from this place ever again the person was so damn rude and with a very nasty attitude and I will be reporting to the news people

Laverne B. 
Rating:
2.0

Over charged

Bobbie R. 
Rating:
3.0

Customer did not leave a comment.

Abel G. 
Rating:
4.0

Customer did not leave a comment.

Tuan N. 
Rating:
5.0

Customer did not leave a comment.

Don H. 
Rating:
5.0

When we pick up online the instructions to pick up the keys were not accurate and we needed to call but also the representative took time .

Julio R. 
Rating:
5.0

Service was great.

Zilda D. 
Rating:
5.0

Customer did not leave a comment.

Heather W. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
4.0

before one rents a u-haul, the facility should check the tires. The inside tire on the dually on the drivers side was totally flat the entire trip.

Jimmy D. 
Rating:
5.0

Customer did not leave a comment.

gary J. 
Rating:
5.0

Customer did not leave a comment.

DE L. 
Rating:
1.0

They took to much money off my card

Trinishia A. 
Rating:
1.0

Staff person had no personality, was vague, rude and just plain unfriendly.

Kaitlin B. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
4.0

Customer did not leave a comment.

Stan N. 
Rating:
5.0

Nothing…. Andy took care of everything!

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL P. 
Rating:
4.0

Customer did not leave a comment.

araceli S. 
Rating:
1.0

Worst customer service I'd have seen when renting a moving truck

DIEGO I. 
Rating:
3.0

Customer did not leave a comment.

Kevin S. 
Rating:
2.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Diego O. 
Rating:
5.0

I think I was dealing with Alex Cantu and it was a good experience. He was professional and everything was easy going and would definitely recommend renting a vehicle from this place.

DAVID ADAM L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
3.0

I own a Boutique, & I periodically rent U-Haul 12FT Trucks to transport my inventory which is apparel to the Vendor shows. This by far was the most repulsive rental I have ever received from U-Haul. The truck cosmetic body was presentable, but the cargo of the U-Haul smelt like STRONG body odor and unfortunately for me-that was NOT good because I had to transport inventory which consists of Apparel, Artesian hats etc. So my inventory smelt exactly how this rental did. Lastly the Ac on the truck stops functioning when you accelerate the gas. The point is, if you want to provide service and hold a good reputation for what you do, make sure your service is up to par with what you are charging and presenting. This rental was about $1K and it was not worth a dime of it. Good day

Candice S. 
Rating:
1.0

I tried calling the location 30 times and going through all the prompts to reach the front desk person regarding some issues with turning in my uhaul and did not receive a call back from the voicemail I left nor did anyone answer the phone. I called the main uhaul number and every option said my wait time was less than a min and the call would immediately disconnect. Overall this was a very poor experience.

CHRISTY B. 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
5.0

Customer did not leave a comment.

Dana L. 
Rating:
3.0

Customer did not leave a comment.

TONY SHANE D. 
Rating:
5.0

Great experience, but don't email me the review at fucking 10:10 pm when I'm sleeping. Thank you!

Paul G. 
Rating:
3.0

Clean the interior of the truck. Smelt like cigarettes. And then you charged an extra $25 cleaning fee, when you should be comping me for the shit side mirror that was being held up with electrical tape and could not be adjusted.

ALAN L. 
No reviews have been submitted for this location.

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