Arrived at location and gate was closed.(it's a storage facility too) Tried to use what I thought was intercom to call office. I used random code and got in. Employee was rude or in bad mood. Told her I was there to pick up for the local high school but she didn't have them as party that reserved it. So I offered the RESERVATION #. She said she can't look it up that way and that I needed name and phone #. So I called the Booster president and found out who reserved it. Then was told that THEY would have to come up and pick up. In the end we had to cancel that reservation and create a new one. The employee did get a little nicer as time went on.......then I feel like they rented us the oldest, most used, moving van they had. The seat was terrible and I told the district to tell the driver to bring a cushion. I was also told that I'd get a final receipt on Monday but never did.
TOBY B
Customer Reviews for iStorage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Carry a little more moving "stuff" like specific types of boxes etc...
Michael FMy complaint is not woth the location itself but with UHaul and their website. We used the guaranteed reservation for an 8:30am pick up, however, we were informed the night before we were to pick up (2 days after placing the reservation) that the pick up location didn't offer the 24 hour pick up. We were able to talk to UHaul and get the $50 money back guarantee.
Shane LAfter hours don’t have a gate code side door locked and don’t have a drip box or any instruction to leave the keys no after hours system and unit had issues with battery called location and we’re no help forgot to load the dollys i ordered and got charged for told me to come back for them even though I get charged by mile
Miguel RDid good to. Check out and made use however the U-Haul had numerous things in to clean out as well as I was sent a ANOTHER fee that was not valid not made any sense being charged $198 for the $83 I calculated ( I actually overpaid and got money back) I am not a fan of being sent over charges of mistakes.
Michael L