Customer Reviews for Its About Time Auto Spa
(U-Haul Neighborhood Dealer)

64 reviews

2006 US 129   Cleveland, GA 30528

(706) 725-8539

Location Hours

  • Monday:
    Closed
  • Tuesday - Friday:
    10:30 am - 12 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 10/23/2021 - 10/25/2021: Closed

Services at this Location:

Contact Us

(706) 725-8539

2006 US 129
Cleveland, GA 30528

Services at this Location:

Location Hours

  • Monday:
    Closed
  • Tuesday - Friday:
    10:30 am - 12 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 10/23/2021 - 10/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN H. 
Rating:
5.0

The only good thing I have to say about U-Haul is the gentleman at this location is excellent. U-Haul customer service is horrible IF they ever answer. The Old Clarkesville Mill location for U-Haul was incompetent and the website doesn't include all of the information needed when one location transfers your pickup to another location. If it had not been for the kindness of the gentleman running our after hours pick up location we would not have rented. He called and came in just to help me out.

Rickie H. 
Rating:
1.0

I had the worse experience with uhaul ever. I had to call the night before my move to find out that I had to drivr an 1 hr and 7 minutes to pick up my uhaul and an 1hr and 7 minutes back. I get to the uhaul,the equipment that i reserved is not in the truck. They sent me to another uhaul where i had to stand on line for over 30 minutes waiting on a dollie and pads,in which caused me to be late for my hired movers. I will never deal with uhaul

Shereka N. 
Rating:
5.0

Were super helpful after the original location gave away my truck, even though I checked in online before moving date.

Peter A. 
Rating:
5.0

Easy to work with, In and out quickly. No problems whatsoever.

PETER B. 
Rating:
5.0

Adney is super professional and very helpful!

ADRIENNE P. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
4.0

N/A

JONATHAN S. 
Rating:
3.0

no one on site 4pm muddy parking

michael W. 
Rating:
4.0

Provide customers with better parking for their personnel vehicles. I had to oark in a muddy field around a lot of junk vehicles.

Robert J. 
Rating:
1.0

Another disappointment . Customer service sucked .

Tim P. 
Rating:
1.0

This guy was rude as can be! The reservation was made two weeks prior and I called and confirmed about the blankets. He said they would be there and everything would be ready. Wellll.....come moving day, no blankets... called the owner in which he stated “ I don't care, you should be glad I'm answering the phone on my day off” Horrible customer service, plus all the junk you have to go around just to get the vehicles out is a whole other issue. I will never take my business to this very rude man.

Jeff S. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
2.0

We made it from Centerville GA to Ruston LA and the trailer ball came lose from the trailer. Being as my traveling partner were 78 and 72 this could have been a problem. Thanks to very prompt response from the sheriffs dept and DPS we were safe and people stopped that had a ball and we were on our way in less than hour. Would not use again.

BARBARA M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Very helpful and courteous would highly recommend.

TIMOTHY P. 
Rating:
5.0

Renting the U-Haul Car trailer was very easy process. Employee was helpful and friendly.

jerry B. 
Rating:
3.0

this was actually a used car/auto service shop and the uhaul equipment was mingled in with used veheicle and junked veheicles

Danny A. 
Rating:
5.0

/

William R. 
Rating:
4.0

Very friendly. Would recommend and would definitely use this location again.

Erica D. 
Rating:
1.0

Told me to back it in or take it some where else. Pulled a truck in front of me so I could not unhook and leave. I called uhaul support was blamed for the incident. You company should remove that location and fire the support person. What garbage people you employ too bad Tere are few choices maybe that is your problem.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

There were 3 men (seniors) besides the man that I dealt with (not sure if they were customers, I believe they were just hanging out) as I got out of my truck and walked towards the back, one of these men made an unwanted comment, made me nervous, had my husband not been with me I would have left. I had my husband get out of the truck so they would know I wasn't alone.

Cathy W. 
Rating:
4.0

Agent was great, had to pick up old fashioned way since online pick up didn't work out. Hate the way hand truck and blankets ate mounted inside truck. I did not need these items. I will look into other options in the future if time permits. You should be able to remove these items and leave at dealership if not needed.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
1.0

4 x 8 enclosed trailer was rented for one-way trip. At pick up I presented with an extremely old, rusty trailer that had tires in poor condition, exterior heavily dented/ damaged, interior had grease residue on the floor. It did, however, have new safety chains. The rental agent did the best he could with the poor facility and trailer. U Haul management needs to have an comprehensive quality control audit process for their neighborhood locations!

john B. 
Rating:
5.0

Very pleasant and helpful. Highly recommend!

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE M. 
Rating:
4.0

Customer did not leave a comment.

Doris B. 
Rating:
5.0

Great guy!! Extremely helpful!! Made me and my wife feel right at home Will definitely rent here again!! ??????

David D. 
Rating:
3.0

The pick up location was fine. After 30 miles a tire completely shredded. Looking at the other tires they were in very poor condition. Unsafe for the 1000 mile trip in the summer.

Richard G. 
Rating:
3.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Outstanding!

Gary J. 
Rating:
2.0

Damage was written in the report that I did not cause. This damage was written in the tag from pickup location but they challenged it on my rental insurance.

Emmett G. 
Rating:
5.0

Not being able to drop off the trailer at the place I had used before was an inconvenience. I had to drive right by the place on the way to the drop off. Leaving equipment in an open lot with no one to check it in was a little concerning. Took pics. for proof. Other than that, all went well.

Clyde B. 
Rating:
5.0

The service at Its about Time Auto Spa was great and fast. Will use them for all future rentals.

Don L. 
Rating:
3.0

Location was most convenient for me.

Timothy S. 
Rating:
5.0

Very satisfied, made a one way move between States a breeze! I'm very thankful.

fred R. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
4.0

Customer did not leave a comment.

lori R. 
Rating:
5.0

Process was quick, smooth and easy thanks to staff at 2006 highway 129 in Cleveland !

Trevor B. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

thomas H. 
Rating:
3.0

Customer did not leave a comment.

Ryan W. 
Rating:
4.0

The operator is a great guy! Everything went smoothly and he was very professional. The truck was clean and worked perfectly.

Bradley A. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
4.0

Customer did not leave a comment.

Clyde M. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Not happy with the fact that I made a reservation online and then when I get to the location I get charged $8.00 extra dollars I did not want to spend. I did not have time to wait around for it to get fixed as I had to wait a little while for the gentleman to help people that were in front of us. Just really not happy about it.

Channelle D. 
Rating:
5.0

Fast n friendly service

James M. 
Rating:
5.0

Excellent service !!!!

George S. 
Rating:
5.0

More truck size selection.

TERRY M. 
Rating:
4.0

The owner was great to work with...friendly, helpful, detail oriented. I will definitely use this location and this owner again.

robert H. 
Rating:
5.0

Customer did not leave a comment.

robert R. 
Rating:
3.0

Uncomfortable seats otherwise not bad ,but cost is a little more than expected

Rating:
5.0

Absolutely fantastic experience. Helpful. Kind. Understanding. The owner was hands down the best man to do business with. Will definitely use them again.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

lynn P. 
Rating:
5.0

Better than my expectations

JOEL H. 
Rating:
3.0

The truck was there and ready but no appliance dolly. So we had to go find one at another location putting mileage and time a concern.

Donald G. 
Rating:
5.0

wonderful. thank you

TERRI L. 
Rating:
5.0

Customer did not leave a comment.

CASIE S. 
No reviews have been submitted for this location.

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