Customer Reviews for Ivanhoe Automotive
(U-Haul Neighborhood Dealer)

1,790 reviews

20951 W Hwy 60   Mundelein, IL 60060

(847) 837-0463

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: 8 am - 11 am

Services at this Location:

Contact Us

(847) 837-0463

20951 W Hwy 60
Mundelein, IL 60060

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: 8 am - 11 am
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Straight forward and prompt service. Great guys.

ATUL M. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
4.0

Key not in lock box was frustrating

Frank M. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

Pradeep S. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

RAY M. 
Rating:
5.0

The person who helped me i did not get his name. But he was great in Assisting me. I would recommend this location to friends and family

erica S. 
Rating:
5.0

Customer did not leave a comment.

Natalie S. 
Rating:
5.0

Your phone app does not work. It would not show my order on it. I received the emails but had to process it manually with the owner. Jordan was a great guy!!!

Steve S. 
Rating:
5.0

Customer did not leave a comment.

timothy H. 
Rating:
3.0

The ratchet mechanism on the hold down straps were rusted and I had to lubricate them to get them to work. The pivot point on the dolly needed to be greased. It was creaking and groaning every time turned a corner. Other than those two items the dolly worked well.

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

KENTON H. 
Rating:
4.0

Customer did not leave a comment.

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

Was not greeted upon entering the building and completely ignored for almost five minutes. Felt like I was being talked down to and was charged $20 for a fuse when the lights didn't work. We rented three different trailers within a week from three different places to move three different children to their respective schools and this by far was the worst customer service we had.

Catherine L. 
Rating:
5.0

Customer did not leave a comment.

Annamarie B. 
Rating:
4.0

Customer did not leave a comment.

Dawn G. 
Rating:
5.0

I have had excellent experiences and service from Ivanhoe Rental and we are in the middle of the moving because we don't close on the other house for 2 weeks so I will be back for another set of rentals

Darrell M. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Only issue I had was the truck's air conditioning was not working and it was very hot outside.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Only complaint had to go to lake county for pick up and live and moving in the same county Mchenry. However they did compensate me for the distance and inconvenience .

CHERYL AND ROY F. 
Rating:
3.0

Sync the online system with the local providers to avoid conflicts with equipment availability and communication.

Garrett D. 
Rating:
4.0

Truck was clean. Easy to drive. Rates were reasonable, turned out to be half of what Penske rental quoted. Would definitely use again.

NAncy M. 
Rating:
5.0

Nice people

joe G. 
Rating:
5.0

Customer did not leave a comment.

Josh H. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
4.0

Customer did not leave a comment.

Samuel W. 
Rating:
5.0

Could not be better.

EMMERSON M. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

Zoar A. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
4.0

Pick up process was efficient and easy. Staff was very friendly and accommodating.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

joe G. 
Rating:
4.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

All great.

Michael M. 
Rating:
4.0

process was quick and easy...young lady I delt with was friendly. will use them again!

Ted S. 
Rating:
5.0

na

David N. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
3.0

Customer did not leave a comment.

Paul S. 
Rating:
3.0

Customer did not leave a comment.

Julia L. 
Rating:
5.0

I worked with Jordan at the pickup location. Great person to deal with! Excellent customer service!

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Cary G. 
Rating:
5.0

Very helpful! Highly recommend

KAY M. 
Rating:
5.0

Excellent service Great location

TERRANCE M. 
Rating:
5.0

N/A

Marlon M. 
Rating:
5.0

Customer did not leave a comment.

Shezan M. 
Rating:
3.0

The wheel strap tie down mechanicals are completely rusted. The location that loaded the car said it was bad. When I arrived at my destination and had to UNDO the CAMS to release the straps I really had to STRUGGLE. You NEED to SERVICE BOTH SIDES. WD-40, oil, grease. It's to late for my rental, DO IT FOR THE NEXT GUY!!!

HENRY S. 
Rating:
5.0

Very passive guy, felt welcoming. There was no catch, nothing extra , no up-sale of any kind. I wasn't confident in parking my cargo trailer, he was very kind and offered without hesitation!

Cesar R. 
Rating:
5.0

Customer did not leave a comment.

Anke W. 
Rating:
4.0

Building was a mess and dirty. Parking lot was equally a mess and disorganized. Personnel was very helpful.

Vern K. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Mykola Z. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
5.0

The online part is a pain because you get a verification code and in the process of opening your text for the code it signs you out of the uhaul portal. This NEEDS to be fixed!

Kerry R. 
Rating:
5.0

Hannah was great!!

Jordan M. 
Rating:
5.0

Customer did not leave a comment.

Michael U. 
Rating:
5.0

Jordon was very helpful and friendly, which made for an easy process picking up and returning the truck. Definitely recommend this location.

Rachel R. 
Rating:
4.0

Customer did not leave a comment.

JR H. 
Rating:
5.0

Great customer service

Michael B. 
Rating:
5.0

Customer did not leave a comment.

IRINA T. 
Rating:
5.0

Customer did not leave a comment.

Francisco O. 
Rating:
3.0

The location is great, close to my house but its a very small space. They forgot to check in my return so I got a call from Uhaul and they had to call them to make sure they checked it as returned.

Mark R. 
Rating:
5.0

Super fast and friendly service. Good tips. Truck ready to go when we got there. We arrived early. No issues at all.

Kenneth M. 
Rating:
5.0

Window was cracked which made driving on the highway scary

Ashley T. 
Rating:
5.0

Customer did not leave a comment.

JAMES N. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Customer did not leave a comment.

Nicholas H. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

The app doesn't allow uploading speedometer pictures. I had to do it from my browser on my phone.

Jacob J. 
Rating:
3.0

Customer did not leave a comment.

Mark G. 
Rating:
4.0

The truck was a bit old and limited shocks. However it was clean and worked well.

Mattias C. 
Rating:
5.0

Customer did not leave a comment.

Marie O. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

I forgot my charger and plug in the vehicle

Richard G. 
Rating:
5.0

Nothing everything ran smoothly and customer service was absolutely amazing best U-haul place in all of IL by far thank you all!!!

MARK J. 
Rating:
5.0

Customer did not leave a comment.

Keith F. 
Rating:
4.0

Customer did not leave a comment.

Chris R. 
Rating:
4.0

Customer did not leave a comment.

Samantha H. 
Rating:
5.0

Customer did not leave a comment.

Zoar A. 
Rating:
5.0

Quick rental transaction. Customer service was great, quick, and easy would use this location again

Mike K. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn F. 
Rating:
5.0

Customer did not leave a comment.

mikhail D. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

manpreet C. 
Rating:
5.0

Very pleased with the progress. No improvements needed.

Ed S. 
Rating:
5.0

Customer did not leave a comment.

Alena T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
3.0

The owner didn't know how bill me correctly,we were overcharged,and he didn't know how to credi us back,also after the inspection,he didn't close the trailer door,he said even was fine and we drove off,when returning the trailer the the door opened again,he said I didn't close it,I know I I did,I don't want to get a ticket,I will not rent from there again

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

KAILYN L. 
Rating:
5.0

Customer did not leave a comment.

BERNARD V. 
Rating:
5.0

Customer did not leave a comment.

MARTIN Z. 
Rating:
5.0

Quick and precise in handling my rental transaction.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

AHMED M. 
Rating:
5.0

Customer did not leave a comment.

Katherine M. 
Rating:
3.0

First off, I scheduled to pick up a 4×8 trailer online at 5819 52nd St Kenosha, Wi, but a few days later I get a call informing me that the location at 5819 52nd St didn't have a 4×8 trailer and none of the U-Haul locations in Kenosha, Wi had that specific trailer and that I would have to travel 45 minutes out of my Way into Illinois to even be able to pick up a 4×8 trailer that I desired. Then on the day that I had arrived to pick up my trailer at Ivanhoe's Automotive at 20951 W. Hwy 60 in Mundelein, ill (irritated). I arrived to pick up my trailer and was already furious about having to travel so far out of my way to pick up the trailer. The gentleman that processed me to get and or receive the trailer wasn't very knowledgeable about even being able to get a discount since I had to travel so far out of my way to get the trailer but then to get another phone call informing me that my drop off location in Phoenix was over stocked and that I wouldn't be able to drop off at the location I scheduled online to drop-off at and that I had to drop off at a different location in Phoenix that was again out of my way or not in my area and to top it all off, when I checked in my trailer online at my drop-off location it showed additional fees being deducted out of the deposit that I paid in Illinois

BRIAN S. 
Rating:
5.0

Everything about the rental was great.

John R. 
Rating:
5.0

Worked out great. Easy pickup and drop off.

GREGORY S. 
No reviews have been submitted for this location.

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