Customer Reviews for J E Auto Services
(U-Haul Neighborhood Dealer)

200 reviews

216 E Cherry St   Covington, VA 24426

(540) 962-5429

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 962-5429

216 E Cherry St
Covington, VA 24426

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

They showed up almost an hour late saying they were affected by the weather. However they had a Hardee's bag in hang. No apology, then they went on to cancel my reservation, and make a new one giving me less mileage and costing me more money.

Joseph W. 
Rating:
3.0

Not sure why our drop off location was here vs. in Lewisburg, WV which was closer. Not far off of I-64. Signage to front entrance of this location was hard to find. Maybe a simple U-Haul sign and arrow to small office would help The rep at this location was very helpful

Dorothy K. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
2.0

Drop of location was confusing. Trailers and trucks were at 3 locations. No one was at location. Drove around looking for where to drop off. Will never rent from uhaul again. Then uhaul wanted to charge me another $20.00 I'm guessing from being late , since I drove around and around trying to figure which lot was correct. Experience was the horrible. Thanks for nothing

Steven A. 
Rating:
3.0

Location was very helpful in helping me get a truck on short notice which was much appreciated.

Robert H. 
Rating:
1.0

The truck was dirty and wet. We also had a lot of issues with contacting the location anytime we had issues. No return calls were made from the shop. We were over changed and still haven't heard from a Uhaul rep.

Amber N. 
Rating:
1.0

Customer did not leave a comment.

Breanna T. 
Rating:
5.0

Guy that helped us was great!

Joseph W. 
Rating:
5.0

First time using the ride share and it was very fast and simple. Truck was very clean and nice. Location was very convenient and accessible!

Justin F. 
Rating:
4.0

Customer did not leave a comment.

dawn C. 
Rating:
5.0

Friendly with excellent customer service. He answered all the questions I had and explained the details of the rental promptly. I would recommend them again and again.

Anitra D. 
Rating:
4.0

Customer did not leave a comment.

Melissa F. 
Rating:
3.0

Customer did not leave a comment.

CHARLOTTE P. 
Rating:
1.0

The length of my rental was incorrect. In addition, I was charged nearly double my original estimate and contract amount.

Tanner R. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
3.0

Location was dark. Again overpriced from quotes

tracy A. 
Rating:
3.0

Closed when we arrived. Messy facility but the only u-haul location intake area.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Randall L. 
Rating:
5.0

Customer did not leave a comment.

kenneth Y. 
Rating:
4.0

Customer did not leave a comment.

loy H. 
Rating:
4.0

Just keep all rental items functioning well.

Mary W. 
Rating:
3.0

Customer did not leave a comment.

margo G. 
Rating:
4.0

Customer did not leave a comment.

Logan R. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

taylor R. 
Rating:
3.0

The gas needs to be full or not 11/16 BS which was impossible to fill it to on drop off. Also, the seats were dirty.

Jonna B. 
Rating:
5.0

Customer did not leave a comment.

Leeland S. 
Rating:
3.0

I wasn't sure of where to put the key because the U-Haul trucks where in a total different area then the building

Rebecca W. 
Rating:
3.0

Drop off location was fine for contactless drop off on a weekend. A sign that specifically said parking was in the graveled lot behind the building would have been helpful.

Nancy B. 
Rating:
3.0

Customer did not leave a comment.

Aimee T. 
Rating:
3.0

It was closed. I used the drop box.

donald C. 
Rating:
3.0

Better instructions for where to find the lock box containing the key. The trucks are not anywhere near the office door so finding the key was problematic.

Mark W. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Check cleanliness of trucks

Rachel J. 
Rating:
5.0

Customer did not leave a comment.

KEITHJAMES K. 
Rating:
3.0

I called in and asked for a 10' truck. There were 10' trucks on the lot, but I got a 15' truck. I have arthritis in the knees and hip, I need the 'lowest to ground' that I can get. The truck right beside the one I got was a 10', low to the ground. The directions were hard to understand, but this was my first time renting online, so a few snags are expected

VICKIE M. 
Rating:
3.0

Emmett was extremely kind and went the “extra mile”. Needed UHaul to deliver 1,000¥ blankets to KY.

PATRICIAANDREWS L. 
Rating:
5.0

Great service very informative and knowledgeable.

DILLONSCOTT W. 
Rating:
3.0

Customer did not leave a comment.

Jo M. 
Rating:
3.0

Truck was dirty only 1/4 tank of gas it made an awful noise like transmission was falling out. Big ruts in return driveway,unsafe...

TEAL H. 
Rating:
5.0

We had to move a few pieces of furniture and the small truck was just the ticket. It was the perfect size. Only needed it one day. The move worked out well. The truck was easy to drive and a breeze to work with. Clean and nice. The gentleman renting it was very helpful and great to work with. Thank you very much!

ROBERTMASON C. 
Rating:
2.0

Suppose to open at 9am. Never showed up until close to 10am. I did not want to leave the truck there without a walk through to make sure everything is ok

Marguerite R. 
Rating:
5.0

Customer did not leave a comment.

samuel F. 
Rating:
3.0

Dark, not well lit.

Patricia W. 
Rating:
3.0

Better than the last time I rented from here. Previously my trailer was not yet returned and had to wait. This time the equipment was ready for me when I had arrived and was nice and clean.

Gregory M. 
Rating:
1.0

I was told I'd be charged 65 dollars MAX for a 15 foot bed and 23.95 fuel/mileage fee and was charged 111. I will not recommend to anyone.

Luke M. 
Rating:
4.0

Customer did not leave a comment.

CURTIS G. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Convention location and clean & newer equipment. Thanks!

RONALDANDREW A. 
Rating:
4.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Customer did not leave a comment.

Ayla H. 
Rating:
1.0

I was re-routed to the Covington location on the day I was scheduled to pick up the truck from Blacksburg, then Christiansburg. This was very inconvenient and cost me additional time and money for gas.

David H. 
Rating:
5.0

Customer did not leave a comment.

TEDDY D. 
Rating:
5.0

The owner was very kind and attentive during pickup. The facilities are clearly just a small town auto shop, not fancy at all. I loved the location and pick up ease. I would definitely recommend this pick up location.

LEAHDIANNE R. 
Rating:
5.0

Customer did not leave a comment.

DEBORA M. 
Rating:
2.0

This location was very basic and not a true uhaul location. Person was very knowledgeable.

DEAN ROY P. 
Rating:
5.0

Customer did not leave a comment.

BILLY B. 
Rating:
1.0

Customer did not leave a comment.

JOHNPIERRE O. 
Rating:
5.0

Customer did not leave a comment.

LLOYD N JR S. 
Rating:
3.0

Customer did not leave a comment.

William P. 
Rating:
4.0

Needed a truck. Got one. Great.

WILLIAM ASA JR W. 
Rating:
5.0

Customer did not leave a comment.

jason T. 
Rating:
5.0

Customer did not leave a comment.

deborah B. 
Rating:
5.0

Customer did not leave a comment.

nelson M. 
Rating:
1.0

Was supposed to be able to pick up truck at 7 am had to wait till 9am truck was covered in mud. Place looked like a dump, would definitely try someone else if I need to rent a truck in the future

JEFFREYLEE D. 
Rating:
5.0

Customer did not leave a comment.

DEBRALYNN K. 
Rating:
1.0

The truck was not clean and I had to clean it before I could use it.

douglas M. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
1.0

The truck that was rented to me online was broke down. So they had to issue me a refund (which hasn't came back in my bank account yet) and I had to rent out a different truck and pay the amount again since the refund hasn't been processed yet. Then we got into the truck and it hadn't been cleaned. There was sticky stuff all in the cupholders and on the floor. The seats had crumbs all in the back of it. It should've been cleaned and sanitized when we got in the truck and it wasn't.

Timothy B. 
Rating:
5.0

When I went to your website I selected the location where I wanted to pick up the truck. I didn't notice until after I checked out that it was switched to one 40 miles away. There is no ability on your site to edit an order so I tried 3 times to call. The first time was a 21 minute wait and I was at work so couldn't hold that long. The second time was a 12 minute wait and I was driving so I held on. After about 13 minutes a recording came on that said you're experiencing technical difficulties, goodbye. And it hung up on me. A little while later I called back again and there was a 15 minute wait so I held again. Only to have the same thing happen once more. And now we've paid fir mileage we wouldn't have had if we could have picked it up at my original location. My first suggestion is to have the ability to edit an order that was just placed. My second suggestion is to have better customer service.

James R. 
Rating:
2.0

Small unprofessional dirty but very friendly

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
4.0

Customer did not leave a comment.

Chip C. 
Rating:
5.0

Nothing. The experience was easy and pleasant.

Charles B. 
Rating:
2.0

Customer did not leave a comment.

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

Lloyd W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Customer did not leave a comment.

michael E. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
4.0

Customer did not leave a comment.

ROBERTWAYNE H. 
Rating:
1.0

I was charged an extra $54 for an extra day fee because the online system was down when we dropled the uhaul off. The uhaul was dropped off the same day it was picked up but due to the system being down I had to pay an extra $54 and my receipt stating it was dropped off the next day. Attempted to call the location with no answer. Definitely do not recommend the drop off location.

Joseph S. 
Rating:
2.0

Nothing. It is what it is.

William L. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Why do you let people reserve equipment, Blankets and whatever if there there is no chance in hell that it will be available?

David C. 
Rating:
1.0

Although I was allowed to schedule my own pick up time (I chose 8am and we arrived at 7:45am) online, we found in the morning of the rental that the location didn't permit pick up (the app stated the key wasn't available.) Uhaul customer service suggested we wait until they open, so we waited. They did not open at 9am, as they were supposed to. We called Uhaul customer service back after 9am. First, they said that Uhaul wouldn't allow them to open because of Covid-19. So why are they renting trucks, if they can't be opened, and I personally spoke to the man at that location the day before the rental, and he never said he wasn't allowed to be opened on Saturday?? They tried to call the owner/employee at "every phone number available for him," but were unable to get hold of anyone. Finally, they arranged for us to pick up a truck in Charlottesville and permitted us to drop it off in Covington, VA without additional cost. My husband is on chemo and he was sick in a car for over an hour and a half waiting to get this straightened out. Additionally, we were told there were no 10ft trucks available, forcing us into a 15 ft truck, but there was three 10ft trucks in the muddy lot and when we got back that evening, the 15 ft truck was gone. Who rented a truck from a closed business?? If the business wasn't closed, why wasn't someone there to assist us?

Christopher C. 
Rating:
5.0

Put the actually price on their website. The website and the price he charge was different because website did not put taxes on the u-haul.

Adrienne C. 
Rating:
4.0

Customer did not leave a comment.

james S. 
Rating:
5.0

I scheduled my rental months in advance. I was supposed to pick it up at Batc county supply in Virginia. I called u haul a couple times as time got closer to re confirm, I did again about 10 days before pick up all was good. I went to the original pick up location (Bath county supply) he didn't have any information about it he contacted u haul and his local rep about it. Finally got the information. He asked me to contact him on thursday May 21st I went to his location on that day. He couldn't get any information from u haul and said he would call me as soon as u haul got back to him. Now Friday morning u haul calls me and told me they have a truck at another location an hour away from my place. That they will lower the price if I can pick it up there. Buy the tow dolly is over an hour away from my place in the opposite direction. This wont work. Then I get a call from the place I would pick up everything he said he had my truck I told him what u haul said about the tow dolly being a couple hours away from his place. He said he has a tow dolly. I told him I was going to call u haul and double check this. Also that I was going to stop by Bath county supply to find out if anything was going on there. That I would call him back when I got there and found out.I stopped at Bath county supply they hadn't heard anything from anyone at u haul. So it looks like u haul left him hanging. He said to go ahead and get the truck and dolly from the other place. So I did and a day earlier. The place I picked it I called them and they had truck and tow dolly ready to go when I got there. They messed up on the Invoice and double charged me. I had to contact my bank about this. Also I had a tire on the truck blow out on the highway. I called u h8and it was repaired in a little over an hour and I was on my way.. I have used u haul several times and this has to be the worst. Each time there seem to be little issues not like this last time. So what are you going to do about this? Thank You Leroy Fisher

leroy F. 
Rating:
3.0

Customer did not leave a comment.

Gayle W. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
4.0

Location not opened on sundays, so i had to pick up on saturday, although online it allowed me to pick sunday as option, and instead of getting .89c a mile for sun. I was charged 1.29 a mile.

John H. 
Rating:
1.0

No one is ever at this place. Originally had reservations for this location and moved across street from here. Had to go way out of my way to get to other uhaul place and still went over my budget milage.

Nicholas R. 
Rating:
4.0

They did everything to accommodate a last-minute rental need. The only problem was that the rate I was charged was significantly different from that online.

Dekuwmini M. 
Rating:
4.0

Customer did not leave a comment.

Jared C. 
Rating:
4.0

Customer did not leave a comment.

Johnny P. 
Rating:
5.0

COMMENT: This truck we rented needs transmission work. JUST FYI

Kimberly W. 
Rating:
5.0

I reserved online, showed up 20 minutes early and received my uhaul before my scheduled time. Easy Pick up and drop off service. 5*

Megan W. 
Rating:
5.0

Great service and easy to sign and go. Would recommend this place to all those looking to rent a truck.

Merry C. 
Rating:
4.0

This location had a great stock of UHaul vans, enclosed trailers and open trailers. It was convenient and easy.

William C. 
No reviews have been submitted for this location.

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