Customer Reviews for J E Auto Services

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of J E Auto Services

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Reuben S. on

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Make sure your trucks are in running order.i had to continue to jump the truck I thought I got it fixed and I did not . The truck would not start when I picked it up should have been given another truck befor I let the lot . And I still have not got the other money back on my card . Just really disappointed with the whole experience I would not recommend any of my friends or family use U-Haul

Susan W. on

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Jordan S. on

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This was by far the worst experience I have ever had with any rental company. I reserved and prepaid for a 26' box truck and was given confirmation that that box truck would be at the location the next morning. When I called to confirm the unhelpful employee told me all he could give me was a 10' truck... this was after I received confirmation of my 26' truck at this location. I finally got through to customer service and they "found" an available 26' truck 1.5 hours away. I was give confirmation that when I showed up the next morning that truck would be available for mobile pickup... I showed up at 7am the next morning. No one was present. I waited on the phone with customer service until 8:15am. I was then told the 26' truck is not available for mobile pickup (This is after confirmation and driving 3hrs round trip). I was given a 20' truck (no refund, apology, or cost change) and sent on my way by 8:30am. I had movers sitting at my house for over 1.5 hours (which is labor that I had to pay for) because I was supposed to pick up my 26' box truck at 7:00am. I was only able to move a portion of my belongings due to this failure on UHaul's part. I will have to travel back across the state in order to move the rest of my belongings. To say I am frustrated and quite frankly shocked by this poor and unprofessional service would be an understatement. UHaul has failed to recognize and fix the problem they have been created.

Tony J. on

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With the new self checkout and online reservation everything worked very well.

Brett L. on

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Customer did not leave a comment.

William L. on

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I originally made a reservation to pick up on 7/7. When I called to change the pick up time, I discovered my pick up location had been changed to an hour away. I decided to pick up a the trailer a day sooner than I needed it at a closer location. I always decline all insurance and coverages when I rent cars and all other rentals. I'm sure I declined coverage when I made reservation. After changing the time and location, I was unable to make the pickup. My son picked up. Now I've discovered coverage has been added back onto to my contract. I called the 800 number and was told since I have no documentation of the original reservation, I'm screwed. My confirmation email has a link my contract number, but it takes me to the revised location and time. I can't find an email that shows my original reservation. What a pain a UHaul is. I will not recommend it to others.

lawrence b. on

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Kevin C. on

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Necessary equipment available and in good shape. Got the job done and within budget.

GREG C. on

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Annette H. on

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Isabelle P. on

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no comments

Jason W. on

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Eric S. on

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I had to wait for 30 minutes while the staff was at a lunch break when he was extremely slow to help customers and provided very little information. The main problem, not the fault of the pickup location, was that I was only told the day before my move that I had to drive 3 hours out of my way to pick up the truck. Unless I receive a call, I will never use UHaul again.

Johnny P. on

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Robert G. on

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Location was supposed to open at 9:00 a.m. and no one showed up until almost 9:30. Once they showed up however, they did very well.

John P. on

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Greg P. on

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William L. on

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BRIAN M. on

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John W. on

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JAMES W. on

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The man that seemed to be in charge was on the phone when I entered the building. There was another man there and they were too engrosed in the conversation to acknowledge me. I waited for about 5 min before the second man finally acknowledged me. Neither the pickup location or the drop off location provided good customer service.

eb g. on

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Antony J. on

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Jack R. on

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JOSEPH R. on

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I was promised a 24 hour fee because the location of the pick up wasn't near my home, and was charged for 3 days. I never would pay 3 days rental-I only used it for 3 hours. Uhaul doesn't keep their word and I didn't have it in writing.

Joshua K. on

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Troy S. on

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Richard F. on

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I called for 3 days before I finally got someone to answer the phone. When I arrived at the location, there was 3 employees inside sitting and talking. No one walked outside to my vehicle or rental trailer. I hooked it all up myself and left.

Kim R. on

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Isabelle P. on

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