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SHEENA C
Customer Reviews for J Mart West LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very helpful and great guys.
MUKHTIAR ABack of truck was filthy we had to sweep, leaf blow then mop the inside before packing. The inside cab is covered in spilled drink and grime. Had to get gas before even leaving the parking lot because the gas needle was BELOW E! The truck itself sounds horrible and transmission seems to struggle when in tow/haul mode. I’d really like some more off my rental seeing as we had to deep clean the back before even loading and having to put gas in just to leave the parking lot.
John CIt was kind of a mess. No open parking
LANDON AEmployee did not help in any way. They told me to just hook up to the car dolly and go. When asked if they needed to inspect my vehicle to make sure it was proper hooked up they said no and that they did not do anything with U-Haul. Dolly had broken right fender and broken tail light.
TROY GIt was raining and wipers were worn out, Didn't keep windshield clear so I could see to drive. Every light was on on the dash. Tire pressure, service engine, etc.
MELISSA MThe young man didn’t give us the proper drop off instructions. He said just drop the trailer and take some pictures. He said we could do it all online, however when we went online, there was no place to upload pictures. We called and talked to an agent and he made notes in the system detailing when we dropped off the trailer. I still don’t have a receipt and I’m not sure what we ended up paying. I had the trailer from noon on Sunday until 6 pm on Sunday. The same day.
Mark AEverything was excellent thank you
JOWANDA DYou all did fabulous!! Thank you!!
ANGELA AThey made it easy to pickup and drop off!! Thanks!
MARK PCRACK PIPE STORE. This store is a drug paraphernalia and crack pipe store with multiple lighted "Las Vegas-style" cases displaying every color and shape of pipe! I cannot believe that you do business with them!!!! NEVER AGAIN. He does not care about the community. By the way, People high on drugs don't drive Uhauls very well!
allison bBest Place to rent a U-Haul. We rented the UHaul car hauler & we were explained very well on how to tie our car down on it. Great experience. If we ever need to rent another U-Haul this will be the place we will go!
pamela kThey charged me a 25 cleaning fee, and I that trailer was very clean. I will never go there again! I have rented many u-haul vehicles and have never been charged a fee. Do not recomend.
Shannon MFirst, the issues that I dealt with had nothing to do with this location. I reserved a truck from another location well over a week before time. I was told the day of pick up that they didn't have my truck. I had to travel over 70 miles to pick it up. A dolly was reserved but not delivered. A complete inconvenience! I hope I never have to use this company again!
CHRISTOPHER F