Ya'll have it locked down Perfectly! All of you do a WONDERFUL job there. Mr. Jim is a Great guy and human being. They truly know what Southern Hospitality is!!! I will definitely recommend them to anyone I know.
Steven S
Customer Reviews for J R Global Manufacturing Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young man that checked the trailer back in was very attentive and helpful. The location is easy to find.
Sarah AThe service and equipment were perfect, no improvement needed!
CHARLOTTE BI would recommend this U Haul location to any of my friends! Great location and great service.
WAYNE GJames Owen was most excellent. He knew how to detach the trailer quickly and efficiently. He is a pleasure to work with! I would use this location for any future U Haul needs.
WAYNE GThe attendant there was very helpful in helping me troubleshoot a fuse issue on my truck and made sure everything was safe and working properly before I left. Fantastic customer service, I will certainly be back again!
MICHAEL TI cannot think of anything. Staff was outstanding and very helpful.
JOHN LBest experience renting a UHaul. Ever. Personalized, accommodating, professional service. Would give 10 stars if possible. Highly recommend.
TONI-ANNETTE CVery easy to rent equipment and very pleasant to deal with the owner.
TODD BOur rental had a water leak and all of our boxes in the top bin got wet. I do not believe that was this locations fault.
David MMy experience with this location was excellent. But, my experience with U-Haul in reserving the rental truck was a nightmare. I reserved the truck 4 days in advance to be picked up at a location in Cookeville, TN, but between the reservation time and scheduled pickup time, my pickup location was changed multiple times even up to 1 hour prior to scheduled pickup time. I also had one phone message the afternoon prior to pickup telling me that only a 50-ft truck would be available and I would have to drive another 15 miles further away to get it. That option was unacceptable since I was unable to drive such a large truck. When I returned that call, I was then told that a 15-ft truck would be available in Cookeville. As I was leaving my home to drive to Cookeville, I received a call that the truck wasn’t available for me to pick up. I was able to find a unit in Kingston, TN, and reserved it at the last minute, and luckily it was actually available for me, even though I had to drive further to pick it up. The reservation process was a total failure.
Sharon KExtremely helpful and kind. Made every part of the rental easy and was beyond helpful with every step
TY PIt worked out perfectly.
WILLIAM CJim is a great guy and good to do business with. He's straight forward and gets to the point making your rental experience easy. I would definitely recommend this place over other locations in the area.
DEVIN BNothing.
SALVADOR MFriendly and very helpful
SALLY EEasy process, great people
PAUL SGreat personal service! Wonderful customer service. Above and beyond performance. Jim was amazing and we got to meet his wonderful rescue pup, Casey. She was the hostess with the mostest. Beautiful Siberian Husky. So sweet. Fixed a mix up with a truck rental issue and got us an upgraded truck for no additional charges.
ZANE ZI wouldn’t change a thing! The customer service was top notch! I will tell everyone I know if they need a U-Haul to come to this location specifically! I just honestly cannot say enough about how pleased we were.
JOHN ZGreat service and the beautiful pups were a plus!
Amy HAbove Excellent Customer Service at the UHaul Rental location. The truck was clean and met our needs perfectly. Will definitely recommend UHaul and the location which we chose to use. J R Global Manufacturing Inc 1221 Gallaher Rd Kingston, TN 37763
Royceann HWe were met by the owner who went over the paperwork and gave us instructions. The truck was clean, and if any past dings were properly marked with a X and he advised us to go through the truck and he was with us in doing that inspection. The owner was helpful , friendly. I would recommend this company to anyone!
Carolyn LEverything was great, especially Mr. James Owens where we rented from
RANDALL GI was very pleased with the location, the staff, the equipment, and the verall experience.
FRANCIS KGreat people to rent from. Super friendly and plenty of great dogs to pet on while they get the paperwork squared away
JARED PGreat service will make this my go to
Ernest WN/a. We dropped off after hours. But it was a convenient location and centrally located
DEIRDRE BCan't think of anything, Service was right, price was affordable and personal service was outstanding.
Gary DThe best customer service I’ve seen out of a U-Haul dealer friendly people I highly recommend this place to anyone they will go the extra mile for you and beyond. Again I am so grateful from the generosity they gave me and they are great people. Thank you
Robert SNobody was there at 3:30 when we dropped the vehicle off really no signs or instructions other than a box to drop your key in.
John NThey welcomed me. Walked out with me and directed me to the drop off location and actually helped me disconnect the equipment. They were down to earth and friendly. I couldn't ask for a nicer staff.
Doug NThese folks are in business that they own and take pride in. Friendly, knowledgeable, competent, expedient. Great drop off point.
john MI can think of nothing to improve this location. The information I was given was thorough and professional.
Ann CLoved the location and the people there. Super easy to work with and everything was fast and simple.
Matthew PExcellent rental. Smooth with no issues.
Thomas CNot a thing. Perfect!
Mary HJim Owens is fantastic!
Christine WThis was such a great experience! The manager was so sweet and explained everything so well! I would definitely rent from them again!
Benjamin CGreat customer service. The cab was not clean but the rest of the truck was very good. They are addressing the parking lot as we speak. AGAIN, the service was very good. Will use again and recommend.
Jim BThoroughly explained everything. Very kind and knowledgeable individual running this facility.
Melissa PManager went above and beyond to help me find and replace a fuse for the tail lights. Can’t thank him enough. He did a great job the experience with smoothly and I would highly recommend this location.
Curtis LGreat folks to work with!
Shelly MThe trailer I rented leaked water and all my things got wet inside.
Chad P