Customer Reviews for J S Bennett & Son Inc
(U-Haul Neighborhood Dealer)

970 reviews

35112 Atlantic Ave   Millville, DE 19967
(E Of Rt 17)

(302) 537-0588

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(302) 537-0588

35112 Atlantic Ave
Millville, DE 19967
(E Of Rt 17)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Nothing . It was a great experience . Truck was easy to use !!!

Frances L. 
Rating:
5.0

Nice people

Charles Y. 
Rating:
5.0

Customer did not leave a comment.

Calvin J. 
Rating:
1.0

Your service is the worst, customer service kept hanging up we couldn't get the truck when we set this up. Cost us money. I'm posting this experience

Robin W. 
Rating:
1.0

I will do everything in my power to let everyone know how horrible uhal is

Alec C. 
Rating:
5.0

Friendly and helpful staff.

steven P. 
Rating:
5.0

If the customer reserves a van and the location does not or will not have one, the customer should be notified by uhaul prior to the reservation date

Linda M. 
Rating:
2.0

I called my neighborhood dealer. They were happy to take my order but no time did that dealer tell me they didn't have my truck. I was forced to drive 10 miles into another state to pickup my truck. When I arrived at my reservation time I found the door locked and a sign saying they didn't open until 8:30. I walked in at 8:30 and it took another 20 minutes to rent my truck. So I was nearly an hour late getting started.

charles K. 
Rating:
4.0

Customer did not leave a comment.

Daniel K. 
Rating:
3.0

Customer did not leave a comment.

Anthony L. 
Rating:
4.0

Staff was pleasant and helpful

Michele C. 
Rating:
5.0

Nothing, rental experience exceeded expectations! Thanks

Ronald J. 
Rating:
5.0

Debbie is awesome and interested in our experience.

ernest F. 
Rating:
5.0

Debbie is awesome!

ernest F. 
Rating:
3.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
3.0

When I dropped off the vehicle, I asked for a different credit card to be used than the one used to secure the reservation (the gentleman on the phone when I made the reservation said that it would be no problem.) The person at the desk showed no interest in making that happen. She just shrugged her shoulders - an infuriating response!

Jeffery S. 
Rating:
5.0

JS Bennett and Sons are top shelf. They are very accommodating and superb to work with.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

kevin K. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

The APP picked a location 45 minutes away when one 10 minutes away had what I needed. The APP would not let me upload pictures and close out my rental... you need to fix that!

Matthew J. 
Rating:
5.0

I don't think you have to do anything everything was great people were for a very friendly and I would definitely recommend them to friends and family thank you

GEORGE S. 
Rating:
5.0

Allow 2nd driver to be entered on-line thru U-haul App

Anthony O. 
Rating:
5.0

Friendly staff and quick service getting in and out.

Thomas H. 
Rating:
5.0

Very quick and easy process. Have used in the past and will continue to use in the future.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

paul B. 
Rating:
5.0

Great service, quickly rented, friendly staff. I will definitely rent there again!

DANIEL B. 
Rating:
4.0

Great experience with the staff at this location! Thank you

luis L. 
Rating:
5.0

More blankets...

J Michael D. 
Rating:
2.0

Worst U-Haul I've ever gotten. Outside was scratched on all sides. Inside was battered. Check engine light was on. It constantly rattled. Glad it was only a day trip rather than a cross country.

Emily T. 
Rating:
5.0

they are the best place to rent a uhaul

William G. 
Rating:
5.0

Great experience.

David C. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

Debby Q. 
Rating:
3.0

The women in the office was very pleasant but the location was hard to find. Make sure you get the lowdown before arriving….I also had to re-enter all my information after just completing it online which was due to the Uhaul system I was told. So it wasn't as fast as I hoped it would be….

Steve B. 
Rating:
1.0

WORSE COMPANYTHAT I HAVE EVER DEALT WHY THE BENNET AND SONS NOT U-HAUL

Charlie L. 
Rating:
5.0

Everything was perfect. The vehicle was new and was a pleasure to drive. Bennett's made sure the truck was available for pickup on time and we're great to work with.

James M. 
Rating:
5.0

Customer did not leave a comment.

Laura L. 
Rating:
5.0

Customer did not leave a comment.

JAMES O. 
Rating:
5.0

Debbie was great at checkout and checkin.

David D. 
Rating:
5.0

Customer did not leave a comment.

Terri B. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Christopher Z. 
Rating:
5.0

Customer did not leave a comment.

JOHNFRANCIS W. 
Rating:
5.0

It was perfect! Thank you

Sally D. 
Rating:
5.0

Need to have more pickups available in the Lewes Rehoboth area. Great service.

Michael S. 
Rating:
2.0

Not because of the location but this was the worst experience ever. I booked a different location and then was changed to a location that was CLOSED! A note was left to call a number with a code. We had no code. When we called U-Haul we were told it was an hour wait so we had them call us back. After an hour we got a call and it said we were next then we were disconnected. This continued for 3HOURS!!!!! When we finally were given directions to get a code we called the number at the location back and we're told the keys were under a traffic cone. Why this couldn't have been told to us three hours before with a confirmation number is insane. We wasted over three hours!!!! U-Haul needs to fix the way they change locations on you. Where you rent from is where you should get it. In this day in age they should be able to know which locations will have which trucks ahead of time. Also the fact we kept calling and then when we received a call back twice it was disconnected. This was a very friustratinf experience and ruined my last day in a family home I was saying goodbye to after 45 years!

Karen V. 
Rating:
5.0

Customer did not leave a comment.

kevin O. 
Rating:
3.0

Customer did not leave a comment.

john Z. 
Rating:
5.0

Customer did not leave a comment.

Oshane C. 
Rating:
5.0

Our experience was very good. The people were friendly and helpful.

GERY F. 
Rating:
4.0

Customer did not leave a comment.

art B. 
Rating:
5.0

Excellent customer service from Franklin and Debbie! They are top- notch!

Diana W. 
Rating:
5.0

They were outstanding

William G. 
Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
3.0

Online check in process is horrendous. Won't rent ever again

Blaine F. 
Rating:
1.0

Truck had left from tire with leak, so I constantly had to stop on my cross country trip to air it up. Wheel fell off hand truck on first use because cotter pin was missing. One 12 of 24 reserved moving pads were available. Dealer did no vehicle inspection or instruction with customer.

William T. 
Rating:
5.0

Friendly , easy in , easy out , no problems

Don A. 
Rating:
1.0

Have the Mobile App be able to provide key for a pick-up truck

Arlene M. 
Rating:
5.0

Customer did not leave a comment.

Todd J. 
Rating:
5.0

Customer did not leave a comment.

Kristine A. 
Rating:
3.0

Have open hours on Saturdays in case assistance is needed.

david W. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Smooth operation.

Leigh B. 
Rating:
5.0

This location was day and night from the other one. Debbie was so helpful. I only talked with her on the phone 3 times and was treated with respect and excellent service. I will definitely use this location when necessary, and give them rave reviews!

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
4.0

I was charged for the first 50 miles and I was not suppose to be charged that ...... Please get back with me on this issues

Steven K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE B. 
Rating:
3.0

Customer did not leave a comment.

Jean J. 
Rating:
5.0

Customer did not leave a comment.

Ray S. 
Rating:
4.0

The Millville, DE location needs to have a “marked” after hours key drop-off location. We just assumed the mail slot in the door was the key drop-off location.

Michael G. 
Rating:
5.0

my experience went very well....

Connie M. 
Rating:
5.0

Customer did not leave a comment.

otto A. 
Rating:
5.0

Customer did not leave a comment.

LORAN G. 
Rating:
5.0

I had to get this truck because you cancelled my month and half old reservation. I had to drive 2.5 hours, each way, for this truck. It was easy to access upon arrival though.

donald B. 
Rating:
1.0

The tires on the trailer were in horrible condition. Also to get in touch with a actual human being is impossible. All 4 tires need to be replaced only one was. It's a miracle I didn't blow another one out during my trip.

Brian F. 
Rating:
5.0

Highly disappointed in uhaul services

alishia T. 
Rating:
4.0

Customer did not leave a comment.

Threse B. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
1.0

Horrible experience! I have been a loyal U-haul customer and I have never experienced such horrible customer service, rudeness, threatening, bullying, and intimidation! I recorded my return as I I plan to write an e-mail to the U-haul CEO with the video! When he hears how they treat their customers, they will probably lose their franchise license as it was just criminal the threats for a situation that was unavoidable and they helped to cause. Robert

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
3.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

It was too easy! They were very helpful! And the location was great!!

Olivia L. 
Rating:
5.0

There when I needed them.

john D. 
Rating:
5.0

Customer did not leave a comment.

Gordon M. 
Rating:
4.0

Customer did not leave a comment.

Samuel C. 
Rating:
3.0

Customer did not leave a comment.

James R. 
Rating:
5.0

They were great! No Issues

John H. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
1.0

I was totally screwed over on gasoline even though I did precisely what the rental agreement instructed. The agent was surly and indifferent. $34 for an eighth of a tank on a cargo van???

Peter B. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Peter V. 
Rating:
4.0

Customer did not leave a comment.

BLAIR H. 
Rating:
5.0

Customer did not leave a comment.

Donovan E. 
Rating:
4.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
3.0

Not change the location of pickup to 45 minutes away from where it was originally reserved for.

Corey R. 
No reviews have been submitted for this location.

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