It was the fact that we had to change out pick up and drop off locations because U-Haul didn’t have some sizes close to me so I had to drive 40 minutes there and back to do so. And the key boxes weren’t clearly indicated so we were searching for a good 20 min. Also you called the night before to set a drop off location close to me but then only gave me the option to drop off 45 min away
Amanda F
J S Bennett & Son Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Millville, DE 19967
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The rental process, check in & out went smoothly Very good customer service
Sharon PVery nice service!
Suzanne BThe instructions to locate the key for the 26' truck told me to look for "lockbox #5." Not only did lockbox #5 not exist, it also didn't say where on the property it was. I spent 10-15 wandering around the whole property looking for lockbox #5 only to find out it didn't exist. They only had lockbox #1, #2 and #3 and they were attached to a public electric pole on the side of the road. Turns out that "lockbox #5" was just a standard padlock on the back of the truck. Once this was discovered the padlock was jammed, and a set of pliers was used to open the padlock. Once opened the truck key was inside the cargo bed. If you say the key is gong to be in lockbox #5 then it 1) needs to exist, 2) be next to lockboxes #1, #2 and #3 and 3) give instructions as to where those lockboxes are so customers aren't wandering around the property looking for them.
Forrest BThe location was closed on Saturday and Sunday. There was no drop box for the key so put key through mail slot in side door. Was charged for additional day, even though the location was closed and was late because I was concerned about proper method to return to a closed location.
JOHN L