Debbie got me in and out lightning fast!
Theodore p
J S Bennett & Son Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Millville, DE 19967
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I had a bad experience, but don’t blame the Uhaul location above where I finally got a trailer.. Here’s my experience. I made a reservation for a 4x8 trailer at another local dealer in Dagsboro, DE. When I got there at 11:30 no one was in the office. I called the phone number on the door. No one answered. I got a message telling me to leave a message, but after the beep, another message said the mailbox was full. I then called UHaul. They directed me to another dealer 30 minutes away who had a 5x8 trailer. When I got there they were open and had the 5x8 trailer, but it was buried in snow and ice! We had 10” of snow last week. They had plowed their parking lot, but piled snow in front of the only 5x8 trailer they had. There was one older lady working there. She was very nice but said she was not able to shovel the snow. She said if I wanted the trailer I would have to dig it out myself. She gave me a shovel like you use to dig a hole. I went to work. The tang was complete buried. A half hour later I had it dug out. She then brought me a push broom. There was 5-6” of snow on the roof that I had to brush off myself before I could go out on the road. I then hooked the trailer up myself. Again, she was very nice, but said they were not expecting my last minute reservation. Guys…you can do much better than this. If you have a “Wall of shame” at the corporate headquarters, print out my comment and post it there. To answer your “What can we do to improve for the next customer?” question, my answer is: Everything. Again, my Poor rating is not against the location above. The root cause of this ordeal today was the location where I first made a reservation that was closed when I arrived. The alternative second location had no notice I was coming and could not help it that the trailer was buried in snow and ice. Despite what happened today, I will rent from UHaul in the future. Sincerely, Mike
Michael CThe pickup and the drop off was very easy. The truck was simple to operate.
Terry Severything went well with the rental Debbie was great to work with no surprises with final billing Thanks JS Bennett and Debbie
Timothy BFriendly and helpful service, trailer was clean and in good mechanical condition.
Brian P