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John D
Customer Reviews for J S Bennett & Son Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We did mobile pick up and the windshield had a huge crack in in. The app would not let us download the pictures and there was not a full tank of gas in the truck so we returned it with the same amount of gas and I got charged for fuel.
Ilene MWe unhooked the trailer ourselves!
ROBERT MNo nonsense rental friendly and allowed me to use some tools to assemble the hitch
Jim Ceasy fast
Gary Fit was a great experience, thank you for having the truck clean with pads available, and the handtruck that I requested. This was one of my easiest moves out of the 14 that I’ve had.
Andrew CThis trailer showed online as available in west Ocean city, this location was not as convenient for me to use.
Alvin KVery nice folks to deal with. Very helpful.
ANDREW BHad no interaction with this location.
ROBERT WGreat service every time!
Ronald JI use this location when ever possible
DAVID Hno one was on site when I returned the trailer it was just a "drop and leave" location.
LEO HExcellent service.
TOM BUsed this location several times. Always great service.
CHRISTOPHER DRick and team were excellent. Very careful with our furniture. Definitely would use them again.
Tim SThe truck seemed to have a miss in the idle when pulling to a stop. Never stalled but felt like it. Most of my driving was highway so no big deal,
ANTHONY TThe van was clean, a newer model, ran well, and easy to pick up, and return. I did have a bit of trouble with the app on returning but after stating that on the app- everything was ok. Thank you!
MARGARET WKey box needs better identification
Al hDon’t charge the customer two different prices. When I talked with someone in customer service she told me my final payment would be 140.03 then I get a notification that I’m being charged 185. Why an extra 45 dollars? I would not use U-Haul again. It’s unacceptable and inconvenient. I originally booked a van at a different location. I go to pick they tell me it had to be returned by 9 am the next day. I’m like that’s not you going to work by my event being at 3. So come to find out the double booked a van. I’m like this so inconvenient and I had to call around to see if I could find another van.
COLBY BThe trailer was dirty and they swept it out...it wasnt clean but it was well maintained. Very good customer service with agent, she was excellent.
David BCalled in advance to get help with a 6x12 trailer taking it off the balll No guarantee anyone would help Needed to bring someone as at 68 I couldn’t do it myself
LAWRENCE FGreat service and polite. Thank you.
Angel OFriendly and helpful staff. Con: 40 mile round trip to pick up trailer with the drop off 50 mile round trip. 90 miles total drop and pick up when there were closer locations.
Edward PReturned after hours. Cannot comment on personnel so I am marking yes since there no N/A option
ERIC MBetter pre trip inspection as one tire was bald and had to be changed 530 miles from pick up location
Jamey CEfficient and friendly
Jeffrey RClearly mark drop off for key. Would have been nice to know ahead of time after moving for ten hours, late and dark in an unfamiliar area
Mary EQuick and easy...thank you
ADAM RWe were picking up a trailer and they were helpful and attached the trailer to the truck for us.
Mary Nprompt pickup process and even an easier return....
Patrick Measy transaction. thank you.
Adam RExcellent service at both sites
john mVery friendly staff. Only rated average because it is small
Ray GNothing.
Vicki ZExcellent experience. Thank you
Merrill FDebby was very cordial
Francisco NGreat People at Bennet Uhaul. Debbie was awesome!
Ernest FCalled the return center and learned that the vehicle could be turned in after topping off fuel and sweeping out the cab and cargo area. Using the drop slot on the office door to deposit the keys after hours facilitated travel plans to get to the airport on time.
DONALD BKind, helpful staff
Adam RProfessional and friendly service.
Robert BLady at desk was very kind Truck had sand and small debris in cab but just assumed for an eastern shore rental truck that was normal. Ended up getting charged a cleaning fee in AR because of all the debris that was not cleaned prior to pick-up. Could only provide us with 12 moving blankets even though we requested 24. We made it work. Truck was great. Perfect for our needs. Wish the truck would have a camera on the back for hooking up the trailer, hard to manage if alone. Appreciated the plugs for GPS, phone. LED headlights would be a nice feature for brighter night time driving.
Frank MThe truck I needed wasn’t the one I ordered they helped me fix my mistake and made it very satisfying
Bob MThe Bennett foods are friendly and knowledgeable. Processing was quick, which was very important to me as I was under a time crunch to get the truck loaded. Truck Windows were down and it was wet inside from the rain. Truck was not clean. Trash and leaves in the back. Trash behind the seats.
Robert MEasy to work with, excellent service.
Orlando RThey were great! Easy in easy out. Helped me with the unhook. Only took about five minutes. Great service. Thank you.
MARLIN MEverything was as expected. The van was exactly what we needed for our move. Fortunately we didn’t have a lot of miles to cover, but the inside of the windshield needed a good cleaning.
glenn pWe did not interact with personnel in Millville, but the survey forced an answer.
ANN KExcellent
john dFast and efficient!
RICHARD LExcellent and easy return. Very personable. I would highly recommend them!
ALYCE NDo a little better job of explaining where the keys are located.
Harry S