Everything was perfect made our move so much easier ty kindly 😊😊
Darlene L
Customer Reviews for J S Towing Connection
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great place
Daniel WThe drop box was completely frozen, and it was open and unlocked. I left the key with the drop box but could not put it in a secure location
Anthony BThe exterior of the truck was clean, but the interior was not vacuumed. The facility is closed on Saturdays and the truck had an old rusty luck on the tail. Opening the lock of the truck was extremely difficult because of the rust in it. I was very close to not being able to unlock and use the truck.
ROBERTO CGreat place!!!! Wish there were more dealers like this one !!!!
Steven SLove this place
John Sgreat service !!
Damien DNo clear signs and not enough space to park the truck Also bad experience
JESUS Nnice guy. Efficient set up.
Eric WI was charged for fuel even though I filled the tank to the correct level. Fees were not stated clearly, and final cost was too high.
David LThis was the absolute best and easiest uhaul or for that matter any rental I have ever done! I cannot begin to express how such first rate of an experience this was. I would recommend this location without hesitation! Thank you sir, for making a touch week so much easier!!
Corrine BWas really crowded. Trouble parking the truck.
Randy Mnothing this place is outstanding to work with and I will do business with them next time I need to rent a truck.
DAVID SNot a thing probably one of the best U-Haul rental location I have ever done business with. Nice, helpful and very friendly service.
DAVID SThere was little to no Wi-Fi connection in this location and the add insult that I purchased were not put in my truck. Where I was picking it up after hours I had no way of asking for them.
Brianne VExcellent experience made easy by the gentleman who rented me the vehicle!!!
William RHave people at the site. I called the number to let the office know I had arrived. No one answered, and there was a Closed sign on the door during office hours.
JEREMIAH Ogreat service
Alan CU-Haul key drop box was broken. No clear signs of where to park.
Thomas SLess wait time on phone calls
KEVIN NEnsure cars are not blocking access to the moving truck.
Timothy VWonderful experience from booking to turning the truck in. I would definitely use this location for future moving needs
John GPerfect!
Gary Sgreat service by Steve from RS, poor on line seemed confused, Steve straightened it out.
Laura EThis location confirmed my reservation a day prior and then when I went to pickup the truck and dolly and furniture pads, no one was there. When I called the number on the door I was able to get ahold of someone to be able to get inside the truck but once inside I found no dollys or furniture pads and the tank was only half full. I was then informed there were no dollys available and I could maybe get one in the next town over. At that store they only had one dolly available and it was not the type I needed. I don’t know if this is a result of the location or a greater company wide issue with U-haul but I will not be using U-Haul again. Despite me calling to confirm the day prior AND checking online in the morning, this was very poorly coordinated.
Emily SNothing at all JS Towing was very accommodating in both picking up and dropping off the vehicle which were both after hours. They had the van waiting for me to pick up when I got there and dropping it back off to them was just as easy. Will always rent a U-haul from them. Thank you JS Towing Connection
John CI showed up at 7pm to pick a 10' truck up ("after hours"). When I arrived, it was covered in ice and snow. I Ubered there and had to take off my sweatshirt to get the snow off of the truck because I didn't have an ice scraper (it was about 25 degrees outside). I was also in sandals because I wasn't expecting to have to do this extra work and be outside for an entire hour. On top of that, the check-out process online requires you to give access to your location to even sign the truck out - rather than just acknowledging that you showed up to the site that you made the scheduled appt with. I talked to someone from corporate on the phone and she was barely any help but she got me through to the website and transferred me to someone else named Kyle. Kyle was great and understanding. I told him everything and he just listened and didn't try to make any excuses for the issues. He signed me into the account because I was still held up on that. And he gave me the code to the lockbox to get the keys. I went over to the lockbox and both the box and the truck were already unlocked. He told me that I’d be able to address these issues with this Uhaul location the next day (a Saturday) upon turning the truck in. That was a big NO. It’s literally parked at a condemned building. There is no one to talk to. I did the turn-in process on my phone and it said I’d be contacted within 48 hours. Today is Tuesday and I have not been contacted regarding this issue... I hated this Uhaul experience. I do not recommend coming to this location!!!!! I could have been pulled over if sheets of ice flew off the top of the box of the truck.... not acceptable. Dissatisfied. Don’t use the Hudson location!!
Erica PWorst banged up trailer I have seen with lights falling off
Anthony PVan in the picture is a hi top van. I was given a standard Chevy van. The cab had not been cleaned and the previous renters left a huge pile of blankets along with some sort of sign in the back. The location is abismal. No parking and no one to assist.
Stephen DThe manager was pleasant and helpful, but the location was small and crowded and a bit confusing.
JONATHAN MGreat service very helpful will definitely use this location in the future
Ronald MGreat customer service very helpful will use them again without question
Ronald MWas given a damaged/'for sale' truck: poorer than mentioned gas mileage; truck broke down and required a towing in Nebraska
Anton HBeing a first time customer we didn’t understand the drop off process. Maybe an up front lesson would haves helped. We were not comfortable leaving your trailer without a person to accept it, but we figured it out. Overall a good experience!
TODD AEverything was excellent
Myriam BVirtual Pick up was a disorganized mess. There was no lock on the truck as the app said, there ended up being lock boxes in a random location near a mailbox. The code i was given to unlock the box, per the app, was all letters but the lock required all numbers. If it was not for Cindy at the help line, who went above and beyond to help, i would still be standing out in the snow trying to get the key for my truck. I also rented a furniture dolly that was no where to be found...
Nicole JSteve was very helpful especially when my return was suppose to be at a different town originally but was notified to go here. Others contacted were not. This place however handled everything quickly and got me on my way. Thanks
Kathy SEach time I have rented a u-haul from J S Towing the service has been exceptional. JS Towing has had the equipment to meet my needs. The location is convenient and the employees have always been friendly and efficient.
MICHAEL NThe reservation was scheduled for 9:00am but the office did not open up until 9:30am. No one showed up at 9:30 and no one answered the phone. I called the towing service that had the same address online and the guy told me he'd be there in about 10 minutes. He pulled up and told me to back up to the trailer and he would hook me up. Once I was hooked up he told me I was good to go and that he would bill me and email me the paperwork. Neither of these happened. When I got to my drop off location they told me that my reservation had been canceled.
Frank TJ S Towing Connection was great! Very friendly and helpful. I will give their company by business in the future!
shana PLicense Plate light didn’t work Truck was not clean New pads not provided No options to get other dolly’s we needed an appliance dolly Ok for Pick up and drop Off but not much else
Brian BSteve was a nice enough guy, but he was not in the office when I arrived to pick up my truck rental. He also never returned my call when I tried to confirm the pickup location. I called two separate numbers to get ahold of him and he showed up after I called. Additionally, the truck was not clean and I had to sweep and clean up the cab and box before I was willing to use the truck. I would not recommend anyone picking up a rental at this place.
shawn gThere was a foot of snow on the truck. It's illegal to drive with it and I had to try and remove it. However I also has to Move that day so my time and energy were already taken and I didn't have a ladder or tool to remove a foot of snow from 15 feet up off the ground, so I took a chance and drove anyway letting snow fall the while drive.
David DMy pick up location was changed the night before my pick up and it was not changed to remote pick up, so when I arrived at the new site, I was not able to use the app to pick up my truck. I had to call reservations and spend about 45 minutes while they changed the pick up setting, so I could then use the app. I had issues at J S Towing as they were picking up trucks for UPS and told me they didn't have a truck for me, which in fact they actually did. Also the 2 dozen packing blankets I had ordered were not in the truck, so I had to go to another U Haul location to get them. After all of these issues and delays, I had my moving crew standing around waiting for me for more than 45 minutes. This was a very poor experience and I am not very happy with U-Haul.
michael hWhen I pulled up, there was a small hut that I couldn't see along with a boarded up garage across the street that didn't have any markings on it. There was no one around also when I came there and had to call a number on a tow truck to get the person on the line. They told me to leave the keys in the car unlocked and they would 'check me in.' I almost left as I didn't think this was a reputable place as there was nothing really showing it was a drop off UHaul place. Definitely not what I expected even through the truck did get checked in within the hour.
Michelle SYour online pickup and checkout is awful. I was there for 45 minutes trying to pickup my vehicle. Probably the worst experience I’ve ever had. I will never do this again and will never recommend your process to anyone ever. TERRIBLE CUSTOMER EXPERIENCE!!! Never again.
Sharon OEverything was great. Friendly, courteous and efficient pick up and drop off.
MICHAEL NBoth pickup and drop off locations closed so if no opinion there. However, reservation was made via Pheasant Lane but we did not know that pickup was changed to Hudson. If you ever have to rent in Nashua NH do not use the Pheasant Lane Mall facility. The manager, Joseph, was rude and arrogant and of no help. I recommend the North Nashua facility. The manager, Debbie, was more than helpful.
Nasser TBased on my experience, you don’t have room for improvement, everything went as planned. The gentleman I communicated with, Steve, was pleasant, friendly and responsive to my calls and questions.
MICHAEL NVery cooperative and helpful
Ann PNothing. Very satisfied
connie lPlace was like a little shack, there was no instructions or anyone to deal with there, the sign said they didn’t open until 9:30, I called the manager the day before to confirm my reservation and he was rude, and just said I’m all set that I’m paid for it and that’s it. No one did an initial inspection with me I had to call the main uhaul number to figure out what was going on with picking up the truck and getting the keys, I was late with my moving start because I was on the phone for over a half hour trying to figure out how to get the truck when I reserved it for 7am, I didn’t leave the lot until almost 8am and the truck was very dirty and in poor shape and the gas wasn’t all the way full, plus my original reservation was suppose to be in Lowell, MA and the night before they said I had to pick it up over a half hour away from the original location so more driving for me, overall I had a very bad experience with uhaul
Alejandra DThe gentleman I spoke with was very courteous and pleasant. I do not see any improvements that are needed.
james tVery helpful and easy....
paula mGreat experience
jan pSteve was very accommodating. I go to Florida every year and will be back next year if a trailer is available at that location.
ED SThe gentleman was so sweet and kind and helped me so much he had a lil bit of trouble at first but then got the aid of the regional manager whom was also very sweet and kind couldn’t ask for a better service thank you for great customer service this extends also to the ladies on the phone in scheduling as well I always use uhaul for my moving needs and they have all been great experiences
Paula BOnline reservation was not used for rental agreement. Better connection to reservation system.
Jacob GThere was NOTHING there. Just a parking lot. The lot isn't even marked. I had to guess where to put it. No one at the kiosk. No phone number
Scott PGreat as usual
steven sSteve is misleading with regard to when equipment may need to be back, also he was not present on site when I arrived. I had to call him to find him. I was assigned a 6 hour rental when I planned to borrow for 24. I reserved on a Friday to borrow a truck on Saturday, since his store wasn't open on Saturday. I was billed for more time than I needed. He didn't offer me an option to start my rental later and said it was fine if I didn't pick up the truck until Saturday. My bill was larger than I anticipated.
Lavinia M