I have used this U-Haul location several times and it’s always been a great experience. Bree is wonderful to work with!
THOMAS A
Customer Reviews for JBH Enterprise LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience! Very Helpful!
Walter RVery helpful staff.
GREGORY SI had an exceptional experience with JBH U-Haul! Jenna was incredibly helpful behind the desk—friendly, efficient, and answered all my questions with a smile. She made the process smooth from start to finish. Aaron was equally amazing, handling the loading and unloading of the U-Box with great care and professionalism. Their teamwork made what could have been a stressful process completely hassle-free. Highly recommend JBH U-Haul for anyone looking for top-notch service!
sydeny aMy second time using this location. Overall excellent experience both years. Jenna is great!
JOSHUA JFriendly and helpful staff.
JOHN VI was greeted in a professional as well as comfortable when I entered. I was given all information I needed, and the rental process went relatively faster than I expected.
DEBORAH BExcellent customer service.
Michael MNothing really
TOMMY PJennifer went out of her way to help us with our rental after encountering issues. Line of communication was top notch.
JENNIFER CThis was an after hours drop off. However it was not the location I selected. U-Haul needed trucks in this area and I had no choice but to drive 30 minutes vs 4 minutes to my original location so they could get the truck back. Then you had to take photos of the truck but the app kept rejecting the photos. Took 20 minutes to take photos the app would accept. Ridiculous
Amanda LFirst time renting a U-Haul. I'm glad I picked this location even though there are two other that are closer to my house. Shout out to Jennifer and Jenna for an awesome customer service. Thank you.
SAMUEL BThe lady was nice but I selected self service in an area with really bad cell reception. Which made return difficult. Also I was floored by the pricing
Jamie LFriendly and helpful customer service reps!
ALEXANDRE JWiper fluid needed
Marcus SVery nice staff
LUCITA BVery pleasant pick-up
Leanne LMaria was absolutely amazing! She was so helpful and understanding to my situation. Thank you for all of your help Maria!
MICHELE SExcellent customer service. Thank you. I will rent from here often.
CLIFFORD OThe full truck could not be utilized because it still had items from the previous user in it. It was not cleaned out, and the fuel tank was not full.
Troy PVery convenient and a quick and easy process. Everything was well communicated.
Terrence GMade everything very convenient
TERRENCE LIf U-Haul is going to contract to businesses, then U-Haul should make sure there is adequate parking and space available to park U-Haul returns. Especially when it takes a 3 acre field to turn these trucks around. Did not interact with anyone at the drop off location. U-Haul app had server errors which didn’t let me complete me return on the app.
Ron VI arrived 15 mins before facility opened. Luckily attendant was just arriving too. She took the keys and said she would email my return receipt. The return was a breeze.
Aziza CThis location was a night and day difference. Drop off person was extremely helpful and customer service was great from the young lady up front. Also helped me backup in the parking spot. Also the representative I spoke with to change drop off locations was extremely helpful as well.
Jacob SVery professional dealership and willing to work with their customers.
TIFFANY AGreat location! The check in process was super easy!
krista lStayed late to accommodate our arrival, really appreciated that gesture! Thank you
Marc MThe full experience was nice. She guided me through the process which I was expecting to be more expensive but it turned out to be very affordable. Will rent again at this location 100%
AINGERU TClean the floors of the trailers. Left a residue on all of my furniture that tracked into my house and damaged the carpets.
ANTHONY MThe receptionist was very helpful and friendly.
MICKEY RExcellent customer service. Exactly what I needed. Great communication. Couldn't be happier!
Sean OThis was as easy and efficient a pick up and return as possible. The people were courteous and friendly while also offering quick service. I highly recommend them.
BRUCE FEasy...friendly and efficient. Truck was ready to go. paperwork was simple. Return fast and easy!
KITEE LExcellent staff and vehicle was very clean. You can tell this is a family owned dealership very professional.
FELIX AGive them appropriate pricing when they submit the request instead of shocking us when we get to the pick up facility.
BRANDI Nthis place was Very Friendly....
CHRISTOPHER JThis drop off site wasn't manned. I utilized the app to complete the return. I had moving pads and a dolly in the back of the truck that I latched, but was not secured with a lock. Concerned that it was not secured, so I called the 24 hr Uhaul line to see what I was supposed to do. Was just told to leave it. The amount of pads and dolly probably would not have fit in the truck cab and probably wouldn't have stayed well folded. Would be good to include on the online drop off link what to do with rented items in the back of a truck when returned to an unattended site. The drop off site was convenient and easy to find parking
MARK VStaff was really friendly made things easy..I would DEFINITELY recommend this location
Harry CExcellent service.
Demetrous JEverything went so smoothly
Javier AVery friendly and helpful staff! 5 star experience would recommend this place to my friends and family!
MICHAEL RDont rent out the 6x12 trailer you rented to me. The whole trailer shook the entire trip, tires bounced and shook, thought I was going to lose the trailer most of the trip. This trailer (RV3262K) needs an overhaul or retired. Staff was excellent, ensuring proper hook up, even after the Reservation department messed up our reservation and re-assigned my reservation to a location that wasnt even open for my pick up time, had to re-assign my reservation back to this location.
STEVE PApp did not work correctly for turn in
Thomas EJennifer went above and beyond to help me get the rental truck I needed on the day I needed it. THANK YOU.
JODI KExcellent customer service Clean facility Representative who assisted me was excellent
UNSUN CHad some issues with the app when checking out, otherwise positive experience
Alexis DThe staff here went above and beyond to help me with my return. The manager, Jennifer, was great at communicating prior to my return and was flexible when I needed to extend my rental. Jenna, who was the agent working when I returned the rental, was super helpful and extremely personable to make sure the return was done smoothly, quickly, and correctly. This was the best experience I’ve had at a UHaul location.
William MQuick, efficient pick up process.
DONALD LPicked it up, looked inside without really putting my head into it and kinda joked with attendant that it should’ve been swept out a little better but ok, don’t worry about it but after getting home with it realized that it stunk to high heaven with with what I believe to be horse manure. Had to wash it out and deorderize it before I could load any household items. Unsatisfactory
James GWas convenient and highly professional.
Amanda DDrivers side sun visor continually fell down to obstruct view. A hazard. The connect point on the one side is totally missing.
Dale BI can’t remember the receptionist name but she was very helpful and extremely pleasant to deal with! Overall a great experience
John Mmy experience was top-notch up until the point where I had to turn in the equipment. The self return app sent me out of the way and to a location that was not considered a drop off location, but a maintenance facility.
Thurmond OThis was the most friendly, yet professional, group I have worked with in a long time. I highly recommend using them for anyone with a moving need. They were wonderful!
Bruce Vthose that helped in this endeavor went above and beyond to make this an easy experience.
Joan DI had trouble uploading images when checking the equipment back in. I have a 5G phone but had sketchy cell connection, which is typicle for this area because of the nearby Naval Air Station. I suggest providing a wifi hotspot at all locations that offer mobile check-out/check-in for customers to use to prevent problems like this from happening. Although I recommend renting from this location, I don't recommend using mobile pickup/dropoff.
Loreto CComments not against the location but concern the long U Haul fleet. Truck was older and did not have cruise control or bluetooth phone connection. Seat was uncomfortable and couldn't be adjusted. Without cruise control I had a lot of leg pain and had to stop half way to spend the night. I Would not recommend U-Haul for a long distance move but would recommend this location for a local move.
Marilyn HI was pleased with this experience.
Matthew WGood customer service and easy/convenient.
Tor-Erik Hnothing at that location. they where absolutely great!! . but as for the app saying they had it near my house and found out when I got there it wasn't was a waste of my time. glad I did get sent to jbh enterprises tho. it worked out great.
nestor o