Customer Reviews for JC Insurance
(U-Haul Neighborhood Dealer)

Rating:

4.0

Just waited a bit for the rental contract to be processed.

Rating:

2.0

There's no signage that this location is a U-Haul store, which it's not (it deals in insurance and money transfers to Mexico), and it's in a huge strip mall, so it took me a while to find it after asking around at several stores. The truck had NO gas in it, so I immediately needed to fill it up. They gave me 35 of my 36 blankets so I had to return for the last one. The truck was dirty inside. The Check Engine Light was on when I picked it up.

Rating:

3.0

Well let me start by saying I specifically requested a different location because the website said I was confirmed for a 8 am pickup. The day before pickup I was told it was now going to be at a different location and couldn’t pick it up until 10 am. This was bullss$$. Then I get a call on the day of my rental that the drop off location has changed because they were full. Not my problem. But it was. Very disappointed in the unorganized system your company has.

Rating:

3.0

duplicate charges. rental fee and rental charge. not stated ahead of time. cheats the customer

Rating:

4.0

It was hard to return the truck after hours. When I used the Gmap link to the store, it had the address correct but the map took me to O'Relley Auto.

Rating:

3.0

It’s just a weird spot to drop of the U-Haul

Rating:

5.0

Relieved it had long opening hours. Friendly professional staff

Rating:

4.0

Office is hard to find. No visible evidence to show you where they are and other businesses in the center are not even aware they are there either, even though they said they have been at that location for over two years.

Rating:

4.0

Maybe have a visible U-Haul sign. It's an insurance office.

Rating:

2.0

First of all, I couldn't at all find the place as it was operating out of an insurance company on a strip mall. Drove right past it, googled U-Haul again, drove ten minutes across town to where it said to go only to then call the shop and discover it was operating out of JC insurance. When I finally found the place, they didn't have the appliance dolly (or any dolly at all) that I reserved. The woman walked me through the office to the back area, gave me the keys and closed the door which locked behind her. No walk around, no thank you, no instructions of how to return, no walk around inspection, no apologies for not having the dolly, nothing. Oddest U-Haul experience ever.

Rating:

3.0

When called a person over the phone seemed to be very rude. If the person doesn’t like his job why doesn’t he just quit or look for another job. The lady who helped us was very nice. The gentleman with gray hair and glasses maybe needs to get retrained when dealing with customers.

Rating:

1.0

The Vehicle was absolutely disgusting and the truck was beat up. I had to dispute all U-Hauls pre pick up pictures and the inside was covered in dog hair. The lady inside didn’t ever tell me a total and charged me for a package I didn’t want costing me an extra $70. The customer service was absolutely terrible and the fact that the truck was disgusting made the whole experience all the worse. I wasn’t able to pick the truck up via my phone like I was supposed too due to U-Haul not having the address of the location correctly in there system. Upon dropping the truck off I couldn’t return it via the app which led to having to try and get ahold of the area manager which was not a pleasant experience. For her being the face of the company for those locations her customer service skills were extremely poor. I am extremely irritated and aggravated about the whole experience. I won’t be using U-Haul in the ever again especially with other truck rental companies being available and much easier to deal with!

Rating:

5.0

The equipment and staff were great when we got it! The unfortunate part was we had to go to three different places to get our “guaranteed” truck. It was l levy frustrating but the JC staff was amazing!!! Dotti? Not so much.

Rating:

5.0

They didn’t have a dolly that a requested.

Rating:

5.0

Second tind useing this location. Easy quick great staff. Definitely be useing them again.

Rating:

3.0

There was a miscommunication and the dealer assured me I would receive my cash deposit back when I dropped the uhaul off. That was incorrect and had I been made aware of that, I would of chose an alternate method of payment. It was frustrating.

Rating:

5.0

A bigger sign to identify the location. Possibly a sandwich board style sign on the sidewalk

Rating:

5.0

AWESOME Experience!

Rating:

2.0

24/7 truck share feature did not work, location sharing registered me as if I was elsewhere, equipment was dirty and extremely damaged—especially for being a newer model. Cost definitely goes way beyond the $19.99 advertised price.

Rating:

5.0

Great service! They were very friendly and very helpful.

Rating:

4.0

I did not select the insurance coverage for $10 but I was charged for it.

Rating:

5.0

Friendly and efficient. Just what we were needing for a quick pickup and delivery.