The truck was absolutely filthy. It didn’t even have a full tank of gas.
WILLIAM B
JC Insurance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Palm Springs, CA 92262
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Customer Reviews
- 2.0 Average Customer Rating
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This location is the WORST. They tried to cheat me by charging me for Safe Move and 3 gallons of gas. My reservation had to be changed from another superior location to this one and my reservation did NOT include the safe move. I also only drove the van 8 miles, but they tried to charge me $18. for 3 gallons. Had to call UHaul corporate to dispute the charges. Thankfully I rent a van every Thursday, and they could see from my previous years rentals that I never take Safe move and only go those 8 miles. Also the van was FILTHY with spongy brakes. AVOID this location at all costs. Go to Dottie if you are in Palm Springs.
CHERYL OJust waited a bit for the rental contract to be processed.
Chris AThere's no signage that this location is a U-Haul store, which it's not (it deals in insurance and money transfers to Mexico), and it's in a huge strip mall, so it took me a while to find it after asking around at several stores. The truck had NO gas in it, so I immediately needed to fill it up. They gave me 35 of my 36 blankets so I had to return for the last one. The truck was dirty inside. The Check Engine Light was on when I picked it up.
James BWell let me start by saying I specifically requested a different location because the website said I was confirmed for a 8 am pickup. The day before pickup I was told it was now going to be at a different location and couldn’t pick it up until 10 am. This was bullss$$. Then I get a call on the day of my rental that the drop off location has changed because they were full. Not my problem. But it was. Very disappointed in the unorganized system your company has.
George H