The Vehicle was absolutely disgusting and the truck was beat up. I had to dispute all U-Hauls pre pick up pictures and the inside was covered in dog hair. The lady inside didn't ever tell me a total and charged me for a package I didn't want costing me an extra $70. The customer service was absolutely terrible and the fact that the truck was disgusting made the whole experience all the worse. I wasn't able to pick the truck up via my phone like I was supposed too due to U-Haul not having the address of the location correctly in there system. Upon dropping the truck off I couldn't return it via the app which led to having to try and get ahold of the area manager which was not a pleasant experience. For her being the face of the company for those locations her customer service skills were extremely poor. I am extremely irritated and aggravated about the whole experience. I won't be using U-Haul in the ever again especially with other truck rental companies being available and much easier to deal with!Kaden A.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Palm Springs, CA 92262
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The equipment and staff were great when we got it! The unfortunate part was we had to go to three different places to get our â€œguaranteedâ€ truck. It was l levy frustrating but the JC staff was amazing!!! Dotti? Not so much.Eric A.
They didn't have a dolly that a requested.Armando C.
Second tind useing this location. Easy quick great staff. Definitely be useing them again.chris W.
There was a miscommunication and the dealer assured me I would receive my cash deposit back when I dropped the uhaul off. That was incorrect and had I been made aware of that, I would of chose an alternate method of payment. It was frustrating.Miranda C.