Management never gave proper paperwork, didn’t ask before adding insurance to the total, and the mileage was incorrect, would not recommend
DAKOTA H
Customer Reviews for JJ Truck And Trailer Repair Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This has nothing to do with the pick up location, that gentleman was very pleasant and helpful. My issue is with the people who call the day before. I was scheduled for a Saturday 11/1/25 8:00 am pick up at a different location. Received a call from U-Haul, explaining my original location no longer had my truck so redirected me. So be it. Lady informs me that I will still be able to have an 8 am pickup, by using the app. I arrived on location, only to find that this location does not offer such services and did not open till 9 am. So lost an hour, had multiple people helping waste their time for nothing, all because the U-Haul rep had no clue what she was talking about. Lost time, money, as well annoyed the people helping me all thanks to U-Haul reps. I'll go Penske next time.
ROGER SThey allowed us to leave the light with the passenger side tire of the trailer having busted steel belts in it, which caused the trailer to bounce all over the road and inevitably getting my boyfriend pulled over and put in jail under false pretenses with a DUI that was proven that he didn’t have any alcohol in the system
MICHAEL S