Customer Reviews for JRs Professional Services
(U-Haul Neighborhood Dealer)

974 reviews

3617 N Main St   Fort Worth, TX 76106

(817) 820-0711

Office Hours

  • Mon-Tue: 9 am - 12 pm
  • Wed-Sat: 9 am - 6 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(817) 820-0711

3617 N Main St
Fort Worth, TX 76106

Services at this Location:

Office Hours

  • Mon-Tue: 9 am - 12 pm
  • Wed-Sat: 9 am - 6 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Franklyn M 
Rating:
5.0

Easy and fast process

CARLOS H 
Rating:
3.0

Overall it was a good rental, but with no one there to help this old handicapped guy unload the trailer, took some of the joy away.. But I survived, and no one was injured.

HARRY P 
Rating:
5.0

Seamless pick-up and drop off. The automated email notifications helped a lot.

Jeffery N 
Rating:
2.0

During business hours, the door was locked. Had to call a number on a sign and was told no one was there. So if I needed help with my trailer being put on, I was essentially out of luck. Same thing happened last time I placed an order there. One of the worst locations.

ALLISON M 
Rating:
3.0

Customer did not leave a comment.

MATTHEW M 
Rating:
3.0

Customer did not leave a comment.

MARTHA M 
Rating:
4.0

Have everything ready to go and was nice and polite and everything was great

Anne d 
Rating:
4.0

Customer did not leave a comment.

CHANCE S 
Rating:
5.0

Customer did not leave a comment.

ERNEST S 
Rating:
2.0

I didn’t select the $15.00 fee and was charged, it was declined twice

SHAUNTRELA L 
Rating:
4.0

Customer did not leave a comment.

Janet W 
Rating:
5.0

Great service, articulate with the terms and conditions, super friendly. Will rent from here again!

MICHAEL C 
Rating:
5.0

Customer did not leave a comment.

Billy R 
Rating:
5.0

Very fast service, much appreciated.

STEVEN L 
Rating:
2.0

Please see contract notes. The lady was nice but everything else needs attention.

BARBARA S 
Rating:
4.0

Customer did not leave a comment.

BRENDA M 
Rating:
5.0

It Would be better if the whole parking lot could be paved.

ABDIEL B 
Rating:
5.0

Nice

MARIA A 
Rating:
5.0

The lady that helped me was outstanding, very respectful, very kind, and eager to take care of me.

JEFFREY W 
Rating:
5.0

effortless drop off

ALVA M 
Rating:
5.0

Customer did not leave a comment.

DAVID M 
Rating:
5.0

This location has excellent customer service and equipment. They are no longer closest to me yet I still do business with them because of their services

SIMONA D 
Rating:
5.0

Great place to rent a U Haul from.

CHARLES U 
Rating:
5.0

Need utility dolly's, it's not their fault that they had none, but they need them or reach out to the customer before pickup and let them know, other then that pleasant experience all the way around

JOSHUA B 
Rating:
5.0

Customer did not leave a comment.

JAMES C 
Rating:
1.0

Truck was a piece of garbage.

Richard S 
Rating:
5.0

Mr. Joe Rangel and his team were great to work with and they went above and beyond expectations and provided the best customer service experience I have ever had with Uhaul. I am going to exclusively use JRs Professional Service for all Uhaul rentals and in the future. I highly recommend to anyone who is looking for great service with a customized and personal business connection.

TOMMY C 
Rating:
3.0

When a customer reserves a 26' truck, well in advance, and includes (2) dolly's and an appliance dolly, it should be a pretty good indication that they intend to move a 3-4 bedroom house. Included with these moves are typically refrigerators that require an appliance dolly. How unfortunate (and disappointing) to get to the rental facility to pick up the equipment (while 4 people who took time out of their day to help wait on you) to hear the associate tell me "sorry - we don't have an appliance dolly or even a 2nd dolly to offer you ...we called around and apparently there is a shortage??" Do I blame this specific facility or U-Haul for this said "shortage" of dolly's and the delay it caused me having to go rent one from somewhere else ?? SMH!!

Mike D 
Rating:
5.0

Very professional and courteous . Fast service in receiving in my rental.

Tonya M 
Rating:
4.0

Customer did not leave a comment.

DONALD P 
Rating:
5.0

Customer did not leave a comment.

TAMMY S 
Rating:
4.0

Maybe put a woofer and Mids Tweets lol

DAVID G 
Rating:
4.0

Clear out the vagrants

DUANE M 
Rating:
5.0

Process was very easy and the cleaner worked great.

SCOTT P 
Rating:
5.0

Very accommodating and efficient. Super friendly and helpful.

Shae C 
Rating:
5.0

Customer did not leave a comment.

BRUCE K 
Rating:
3.0

Trailer lights were not working properly. They would turn off and flicker after every bump.(Would not stay on) The brake lights and turn signals worked as normal but the running regular lights did not. The back of the truck was not swept when I picked it up and the tank was only half full. Great customer service though.

ROMEO W 
Rating:
4.0

Customer did not leave a comment.

TOMMIE W 
Rating:
5.0

Customer did not leave a comment.

JEANETTE B 
Rating:
4.0

Customer did not leave a comment.

DENNIS K 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C 
Rating:
5.0

Customer did not leave a comment.

CARRIE P 
Rating:
5.0

Customer did not leave a comment.

ROLANDO Z 
Rating:
5.0

All went well and they were very helpful. I had no issues

TROY H 
Rating:
5.0

Customer did not leave a comment.

Jeanette B 
Rating:
4.0

Friendly lady at the counter.

LEONCIO L 
Rating:
5.0

It was great, no issues.

TONY S 
Rating:
5.0

Great company, employee Christina above helpful. Highly recommend!

NANCY W 
Rating:
5.0

Great customer service and helpful.

JENELL T 
Rating:
5.0

Christina is a great service agent. In and out with no problems.

ALFONSO P 
Rating:
4.0

N/A

MATTHEW S 
Rating:
3.0

No one present when I dropped it off at 10a on a Tuesday! Hard to rate! Was able to take picture and document “drop off”

JOHN A 
Rating:
5.0

Very nice people, smooth process in and out

BOBBY T 
Rating:
5.0

They are very friendly and helpful!

Alexis M 
Rating:
1.0

Very unorganized. Keys weren't even in the lock box but they were in an unlocked vehicle. Dolly wasn't in the truck either. Dollybwas horrible, didn't even latch properly. Called customer service and they were no help since no one knew why the keys weren't in the lock box. Took and hour to figure out the truck was unlocked. Won't ever use this place again.

Leticia A 
Rating:
5.0

Customer did not leave a comment.

Tyler S 
Rating:
5.0

Everything was great.

JOSE A 
Rating:
5.0

Customer did not leave a comment.

MALCOLM H 
Rating:
5.0

Customer did not leave a comment.

MCKENZIE A 
Rating:
5.0

Customer did not leave a comment.

LEOPOLDO V 
Rating:
5.0

The only issue I had was with the passenger-side mirror. It wouldn't stay up.

QUINEAT P 
Rating:
4.0

This was the first time I used the U-HAUL app for my rental and I will not be doing it again. It’s great if you need to get a truck outside business hours, but otherwise not worth it. It was not a great UX, and I was forced to resubmit info I already provided when I booked my rental which was irritating.

Rose V 
Rating:
5.0

Customer did not leave a comment.

NATHAN W 
Rating:
1.0

The truck was left completely opened upon pickup … It had a very foul animal odor, there was trash everywhere, I ordered a dolly and never received it … Worst experience ever and I’d like a refund.

Tiarah H 
Rating:
4.0

All good, people very nice and friendly. Only issue is I had requested a utility dolly and they had none, saying that Uhaul is slow to provide them and they cannot get them. I had to chase off to another location to try and get one. Call them first to be sure they have what you need. Uhaul needs to not show accessories as available if they are not. This is no reflection on the dealer, only on Uhaul.

BRIAN D 
Rating:
5.0

Customer did not leave a comment.

Zona Q 
Rating:
5.0

Customer did not leave a comment.

MARY E 
Rating:
5.0

Obtaining the key was challenging. It turned out that the key was stashed in the visor and not in the lockbox. This seems a little scary to me. What if someone made off with the truck before I arrived? I was unsure about the check out process, and wasn't prepared to capture all the photos at the end of the day. My phone died, and I was having problems getting it to charge. Now I know better for next time.

Craig B 
Rating:
5.0

Customer did not leave a comment.

DINAH S 
Rating:
5.0

They were very understanding and helpful.

Nicholas Y 
Rating:
5.0

Nothing it was a great experience!

DAVID R 
Rating:
5.0

This location had the easiest pick-up and drop-off process that I’ve ever experienced. Usually, locations will insist on trying to add all those insurances that eventually double the price of the rental. I had zero of that here. There was a simple text message telling me that my trailer is ready after I filled out the online form, license upload, etc. I won’t be using any others in the area as long as what I need is at this location.

JONATHAN S 
Rating:
5.0

Customer did not leave a comment.

RUBEN S 
Rating:
5.0

Customer did not leave a comment.

JACOB G 
Rating:
5.0

Lady was very nice and helpful

Tim W 
Rating:
5.0

Christina was super helpful and friendly. We needed to extend and she made that whole thing seamless and easy. We will definitely use this location again.

James S 
Rating:
3.0

Customer did not leave a comment.

Shavanta A 
Rating:
1.0

When I picked up the truck, the fuel reading was 1/4 tank. When I returned it, I fueled up more than 1/4 of the tank and was still charged $37 for fuel. The label clearly said to fuel the truck up at the level you pick up. I fueled it up a bit more and still got charged. This is not acceptable

Thinh T 
Rating:
5.0

Awesome customer service

Sonya R 
Rating:
5.0

Customer did not leave a comment.

Marshall M 
Rating:
5.0

Fantastic cozy place with amazing down to earth people!

Trevor M 
Rating:
5.0

Customer did not leave a comment.

Shane K 
Rating:
5.0

JR’s are professional and reliable

Marcus A 
Rating:
5.0

Everyone at this neighborhood U-Haul location was really friendly and helpful both on the phone and with the trailer handling at turn-in time. Thank you.

Karl H 
Rating:
5.0

Great customer service, easy peasy! Thanks yall!

Makenzie D 
Rating:
4.0

Van needed some maintenance work. Buttons missing on a/c controls. Metal divider behind drivers seat not properly secured. Person working for JR's said van was supposed to have been picked up for resale previously and that we were lucky to have a van at all due to shortage of vans.

Chris W 
Rating:
5.0

Customer did not leave a comment.

Gerson I 
Rating:
3.0

Pickup location and assistance provided was on point. However it was the second location due to schedule malfunction.

chase p 
Rating:
5.0

Customer did not leave a comment.

James R 
Rating:
4.0

Hook up trailer for customer. Regardless if the customer knows how.

Tom L 
Rating:
5.0

JR services where professional and helpful. I would definitely recommend to friends and family.

Marcus A 
Rating:
5.0

Very easy rental process. Team members were eager to help and ensure a great experience. Thank you for making the process and availability so easy.

JOHN C 
Rating:
5.0

Trailer was great. Dealer service was excellent! Could not be more pleased . Will rent from dealer again

Richard G 
Rating:
1.0

Customer did not leave a comment.

Marcella E 
Rating:
5.0

Customer did not leave a comment.

Clarissa F 
Rating:
5.0

Customer did not leave a comment.

Jericho W 
Rating:
4.0

Customer did not leave a comment.

Timothy H 
Rating:
5.0

Customer did not leave a comment.

Viana Z 
Rating:
5.0

Customer did not leave a comment.

Craig B 
No reviews have been submitted for this location.
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