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JOHN B
Customer Reviews for JRz Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The whole process of renting the Uhaul was very easy and straight forward. Will definately consider using again if I ever have to move......
TODD OStaff was very helpful in making sure my lights and equipment were working properly!
Kayla JVery helpful. Service was outstanding!
Gregory MGreat help and friendly staff.
CHLOE SThe attendant was immaculate, such a lovely person. I enjoyed my pickup so much!
KAZIMAR DThis was one of my best rental experiences, ever. The service was kind, friendly, prompt and exact. Simply lovely experience -*****
CAROL GStaff were very professional and helpful in removing the trailer from the hitch and helping place it in the appropriate location. And, it was raining but that did not change the performance of the staff.
STEPHEN SThe lady/staff was very friendly and walked us through the return process. Tight quarters but everything was well organized and maintained.
Rosita SThe GMC 10ft truck has the most horrible vehicle seats I've ever experienced. This has nothing to do with the Uhaul location - it's the bad design of the vehicle.
WILL Swhen i dropped of the truck at JRz, the door to JRz was locked, however someone was inside. no one came out to assist me in any way, the reason i say the location was not inviting. again, not happy with being a ferry driver, as i do not work for uhaul.
Gary TVery clean, personable and pleasant experience
MARY WLinda and John are the best people to work with and they were more than helpful.
MARY OSupposedly, the vehicle has brand new tires, but got stuck in 1/2" of snow.
Karen BWindshield 1/3 covered with Ice especially drivers side which impaired vision. Roof had lots of snow on. Inside windshield had a terrible film on it and should have been cleaned.
KENNETH AEveryone at JRz was awesome to deal with. Thank you
ROBERT BThe lady who went through the process was knowledgeable, kind and great to work with. I will definitely use this location for future rentals.
BRADLEY ANone
Tyler LFlexible return time due to conflicting schedules much appreciated.
Carl CSimply fantastic!
BEVAN LJust old trailer, but it was reliable.
Hurlee GGreat service at the location. Highly recommend!
BENJAMIN LThe truck and trailer both had moving blankets and dollys in them and we never ordered them so we had space in both that we couldn't use. Was not happy about that especially for the money we paid.
TRACY MThe drop off location was convenient and at least clean. However, if it wasn’t for all the other U-Haul equipment I don’t think I would’ve noticed that’s where I should go. The store owner didn’t offer assistance with parking or unhooking the trailer.
DAKOTAH HQuick and efficient seamless transaction. Dealer was very nice and helpful. Have rented before and would rent again and again.
TODD NThe lady that finalized my rental was fabulous.
RICHARD HThe owner checked us out. Very helpful! Provided guidance on parking truck and trailer while traveling.
PAUL Bquick pick up and return very professional clean and reliable truck
MICHAEL PLove these guys an the sister brother team was awesome. I couldn't have asked for a better experience.love you guys they helpped me get my family into there now new home. Thank you guys
Thomas JShe was very good she knew her job it only had a quarter of a tank and she told me to return it at that
BLAINE JJRz Auto Body is always great to work with! I absolutely love working with Linda!
TAMARA PGreat customer service. Friendly people to work with.
STEVEN VLower costs to expensive
MICHAEL BHelpful staff
MICHAEL Kna
JUANITA GThank you for being so flexible and accommodating our mistake of booking the wrong truck!
JOSEPH SNeed a easier way to lift the hitches
TRACY MI'm pretty sure the women answering the phone kept ignoring/declining my call coming in. Perhaps it was because it was an out of state area code? I had to call about 7 times. When I did get a hold of her, she seemed very stressed. At least they got the trailer checked in as I dropped it off after hours. For that I'm grateful.
KRYSTLE WVery friendly customer service
DANE GVery well run office, with willing and prepared staff to solve moving difficulties with a smile andwilling hands.
DARRELL Bit was after hours and the check in procedure did not work on my phone as I lost the connection 1/2 way through. I did call customer service and he was very helpful.
Curt AKept my cards and belongings and destroyed them after only 2 days of forgetting them in haul
DANIEL ALinda was a pleasure to work with! And a bonus that they were open on Sunday.
JOHANN VOur fuel was not updated from when we picked up a new truck & they charged me for more fuel. We returned with over half a tank. I have a picture to prove it. Truck shifted very poorly. At times we had to almost stop to get it to shift while driving.
SHELLY SI would love to see U-Haul having the gas tanks already filled when picking a truck up!!
Larry AThey was very nice and respectful. The gal that works there was very polite and helpful. Would definitely recommend a friend and go back.
ALISHA Voutstanding !
TERRA WVery quick and helpful
JEFFREY TThe app for self pickup is awful and frustrating to use. Take photo of license but then I have to manually enter data in a parking lot. Then the unexpected need for two peoples contact info...again waiting in a parking lot until you can get a hold of. Why????? App would get stuck and not progress then start all over...again while standing in a parking lot. All of that should be collected at reservation time, not whilst in an empty lot.
Nicole DWe didn’t deal w anyone there at the Stevens Point office but the fondulac office went above and beyond. Kudos fondulac.
CHRISTOPHER FKeep doing what you have!
JAMES LVery nice people
Joel RThe lady at the customer service desk was genuinely kind and very helpful. Great customer service!
ICHAEL TTried to do rental pickup via the app. Bottom line, the app sucks. Thankfully the owner was present and willing to switch to an in person check out. Check in via the app had to be done twice because the first time the app didn't save any of the photos. FIX THE APP
KENNETH MGreat customer service. Simple drop off experience
Michael GCruise control
KENNETH BHeadlights were not adjusted. Cab doors need to be oiled.
DAVID SLinda at JRz is very helpful and friendly. I have already recommended JRz to a friend in case they ever need a UHaul. I can't say enough about Phil from UHaul, whom I talked to on the phone. I had a sort of emergency - had reserved a trailer, then my friend with the truck to pull it got stuck, and I needed to switch to reserving a truck. Phil solved everything right away with no stress whatsoever.
WILL SCustomer service was excellent and the truck was ready for us. Everything was on time. And the drop off was seamless.
Mark KGreat people at this site.
NICHOLAS LThe lovely lady that always assists me is so friendly and sweet.
Cherie HI can't remember they lady name that took care of my uhaul needs. I know she was kind, pleasant and knew her job. After returning the truck we talked I was offered cherries which were delicious! I'd recommend this location with 2 thumbs 👍🏿 up!
Eugenia W