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Beka K
Customer Reviews for JT Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I highly recommend this location. They are very friendly and helpful. The process was very quick and easy. They made sure my equipment was safely attached and ready to go. Not to mention the office was very clean and beautifully decorated . Thank you guys!!!
Alden MDave is awesome!
kirk dWe told them about the missing light on the Dolly and they said that they were going to check it out and fix it.
Jane AJT was great. They are my preferred location for UHaul.
KEVIN FJT was friendly and helpful. It was a very easy transaction.
KEVIN FI unhooked the trailer myself and the process was easy.
Thomas OFor the first time in my life, I rented a moving truck. The receptionist was friendly and patient with my language barrier. All documents were completed quickly. It was easy to pick up and return the truck. I recommend this office.
IURII SGot charged extra for gas. O. Pickup paperwork said 1:2 tank. It was not 1:2 tank
Jacqueline TWhen pocking up our uhaul, I called and let the owner of the garage (john) know we had made it early and we're there to pick it up. He came and unlocked building to open for business for the day. I waited a few minutes so he could get situated. I then walked into office, owner was in the garage area. I heard the owner tell the other employees, " I wonder if those retards ( referring to us) are coming in" . He referred to his customers (us) as retards. Not very professional. But other than that, the process and vehicle were great. The place of business was JT AUTO REPAIR in brockport, ny. Colby rd. Thank you
Tina FI was charged for a half dozen moving blankets but did not receive them. Upon entering the vehicle the cab was extremely dirty!
Noah PReturned after hours but enough info was posted to help the process. I called my rental location to help with info.
MICHAEL JEverything went very well. I was glad to have rented the U-Haul trailer from JT Automotive in Brockport n.y. And will return there whenever in need of a U-Haul service. (Very friendly staff)
john GCery personable people. Extremely nice and relatable. Thank you very much
Sandra MBack of the truck was a bit dirty on the floor and could use a good sweep
LIAM OWhile I had it for a week I was only on the Rd for one day and would have preferred to have insurance for the one day instead of the whole time
Walter MReasonable prices, quick and easy service
Joseph TPick up and drop off was easy.
Todd SI wanted a 10 foot uhaul for Saturday Sept 28th, for a local 1 mile move. I ended up having to travel 22 miles to pick it up because they had no trucks locally. The guy in brockport told me I had to return it to brockport another 22 miles and he told me to have it back by the 30th. I returned it on the 29th and got charged for 2 days and 1.09 per mile. My bill was 93.00 to move my stuff 1 mile. I won't recommend uhaul and won't rent from uhaul again.
Debra W2 minutes in and out. The gentleman that owns the shop is awesome! Couldn't recommend any higher..
JOHN B6x12 box trailer, is actually 5 feet entry door. I transported a ATV and just fit width wise. I assumed I had room to spare. Maybe just a note that this trailer opening is 5 feet, not 6. Thank you, love U-Haul.
Leo RYard displaying trucks and trailers was Very orderly Will definitely use this place again
PHILIP EEveryone was super friendly and helpful.
Kerry MVery helpful. Quick check in and out!
Laurie MEmployee was short and did not even listen to concerns. I asked for a one-way rental, as I would have to drive less and employee would not allow it. Employee never did a walk-though or inspection of the truck before renting it. He did not give me a copy of the agreement or go over nay of it with me. Terrible experience.
Geoffrey WTruck was stinky and sticky
Joseph LExcellent fast friendly service , thank you
Michael ONo on there when I dropped of truck
Lorie DOnline booking was bad. App had problems. Location was out with nothing around. No human contact if there was a problem.
Lisa MThe man who took care of me could not have been more helpful. He would have had me on my way in about two minutes. I forgot to take a picture of the odometer so I waited for him to take one. The return process could not have been any better. 5 stars
Michael CSteering was a little off had to keep moving the steering wheel left and right may need to be adjusted?
Mike LNo personnel at drop off
Courtney CI reserved the rental weeks ago at a location closer to me with earlier hours, only to receive a phone call the night before saying that I had to drive farther and could not pick up for another 90 minutes. This really altered my plans, but I guess it's just the way UHaul fucks over its customers. Eat shit!
Jonathan BRent a truck that doesn’t have the check engine light come on 2 miles down the road. The Rottweiler in the parking lot was a little unnerving
terry sTruck was in bad shape had to post multiple pictures. Gas was fine but then they charged me 28 dollars
Christopher TCheck in and check out process is a little lengthy and App doesn’t work half the time!
Joseph GGreat communication, smooth experience throughout our move from New York to Alabama. I would definitely recommend Uhaul to others.
Claude BBest uhaul around!
liam kVery seamless and convenient experience and kind people
Luke FI had a difficult timing trying to get the U-Haul during my reserved time. Dealing with problems like my drivers license being deemed international, when it clearly had NYS on the top. After getting that to work the rest of the form was hard to do because you can only fill out the form on site which had poor internet reception. That being said I did enjoy the cleanliness and after getting the key and everything to work drop off was easy to do.
Andrea WFriendly staff, helped with hookup answered all questions. No changes needed. Good job!
Jack MI checked out the 10' truck using the U-Haul app. If I'm not mistaken, it said to find the truck's id number in the wrong corner of the side of the truck. On return, I couldn't find check-in instructions on the app. Fortunately, the place was open so I could do it in person.
Craig HHave the equipment ready at pickup time. They had to switch trailers because of the lights not functioning. Pickup area muddy. They forgot to give me my hand truck .
James LJohn at JT`s was a pleasure to deal with. He was very helpful. Great place to rent a UHaul!
Daniel LFix the crack in the windshield!
Olivia VBest U-Haul rental location in the Brockport area. People are friendly, get you on your way, and returns are easy. Equipment is well kept and reliable. The only place I will rent a U-Haul in the Brockport area.
Allan WTruck should have more than 1/2 tank gas
Rocco BFloor near door was dirty but didn't affect our move
Doug bWe returned it 2 days early with at least 1/4 tank gas more than when we left with. Drop off location charged for extra miles but didn't credit anything for early return. They told me to leave keys in box although it was during normal business hours and weren't available to discuss. Not cool.
Frances PThe ramp SHOULD HAVE A RED STRIP DOWN THE CENTER SO WHEN YOUR TRANVERSE UP AND DOWN YOU HAVE A REFERENCE POINT WHEN LOADING AND UNLOADING ITEMS
bambai rNothing to improve! Jen is awesome & I will always go to this location for a U-Haul
Malia RGreat place
Timothy MEverything went as smoothly as could be. I have no complaints. The equipment was clean and ready as well as the utility dolly. Paperwork was in order and on time with good communication. Good experience overall.
Robert REverything went very smooth, the app was easy to understand. I appreciate being able to do this so easily.
Brent WThe owners at JT were great, very friendly, good people. Will be back when I need another rental.
Mark UQuick and easy return, no hassels!!!
Paul W