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JESSICA L
Customer Reviews for JTX Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cost was lower than expected, and I had to make most of my drop offs and pickups after hours. The facility was well lit and secure so I had no issues.
Jim R | Overall ExperiencePrice is very high. Elevators are terrible
Michael J | Overall ExperienceProfessionally and courteously ran. Could not ask for anything better!!
George K | Overall ExperienceNot so much the place, except that the lock for the key was very difficult to get open. The truck however was not good. Clean enough, but in my opinion not safe. Steering was horrible, seemed like it had no rear shocks, and it is definitely not safe at interstate speeds. Sadly, I have grown to expect this from U-Haul equipment. Additionally I would never again do mobile pickup. Too complicated and buggy.
Mark RCJ was AMAZING! I was in and out within a few minutes.
PATRICE FWe had a great experience with renting a unit here while we were in the middle of a move. The staff is really nice and the facility is secure and well maintained.
Taylor B | Overall ExperienceThis location was fine. The process of getting the truck was unacceptable. It took us over an hour dealing with customer service.
DAVID CEverything was handled professionally. Great experience. CJ at JTX Storage took great care of me.
Kathleen MGreat facility & very friendly staff!
Don C | Overall ExperienceWe are very pleased with the condition of our items after being stored.
Warnock J | Overall ExperienceThe office guy was a pleasure dealing with and very friendly. Everything was very clean and there were no bugs. I would highly recommend this storage space.
Rhonda M | Overall ExperienceWonderful staff, always friendly and helpful. Facility is very well maintained, always clean and tidy. Highly recommend!
Heather M | Overall ExperienceJTX Storage in Justin Texas is phenomenal. 10 out of 10, or five stars. Professional knowledgeable service with a can-do attitude. Example one morning I called at 9 AM and said I would be down to access my unit during the day. At 4:30 I had not made it and the gentleman from the storage facility called me and asked if I was coming down for that day. I told him I would do it at a later time I was in the middle of a project. But that is the type of service this facility provides. I highly recommend this facility if you have a need for storage CP
Craig P | Overall ExperienceCJ was superb - great customer service!
Greg L | Overall ExperienceCJ (manager) was professional and.helpful. The online setup was simple. 👍🏼👍🏼
richard g | ReservationThanks for excellent service, we dealt with (CJ) as our lead contact. He took care of any concerns we had. Great staff to work with and gave excellent customer service and would/will recommend the facility to all. Thanks for your great attention and service. John"Steve"Mills
john s | ReservationAlways wonderful and helpful
Ann MGreat customer service and support, the app wasnt working right when returning van but we hot it sorted out with the office wonderful service to get it all done!! Will definitely use again
Ann MCan't say enough good things about our experience at Jtx Storage.
ROBERT M | Overall ExperienceI got charged for a Dolly but it was never put in the vehicle
Grant TThe young man that assisted me was very professional well mannered and I believe a great attribute to your organization!!!
Rhonda BBy far the cleanest and most convenient storage facility I've ever used. Staff was very helpful and courteous. Having app to unlock gates and units was awesome. Would highly recommend this facility.
CHARLES C | Overall ExperienceExcellent service, very professional, knowledgeable and helpful management, and very nice facility with the latest technology.
Craig P | ReservationThe staff was very nice and helpful.
Pamela S | Overall ExperienceNo changes required
Sean DNothing to add, attendants were amazing and professional. Thank you
Roland CStaff was super knowledgeable and friendly.
Tammy M | Overall ExperienceExcellent service.
KAPILA SExcellent costumer service from the moment we walked in the door, and when we returned the rental.
Sharon ONeeded a van on short notice and was able to get one for a week no problem
Anthony CManager was friendly and so helpful!! We will definitely use this location again when needed.
Robin Sthe young lady that runs this store was awesome! kayla i think is her name, sorry if i got it wrong. Loved the big units, with the app access etc. Great experience! If we need storage in the future, definitely considering JTX storage again 5 stars
Michael M | Overall ExperienceWe were able to make our move successfully on short notice, great service.
Jonathan C