Customer did not leave a comment.MARTHA B.
Customer Reviews for JAAD Enterprise Service
(U-Haul Neighborhood Dealer)
Chicago, IL 60624
Services at this Location:
- Mon–Sat9 am–5 pm
- Sunday9 am–1 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Alezondria S.
Excellent equipment that was slightly dingy for a clean freak like myself. The truck needed windshield wiper fluid and a truck wash that I didn't have the time to do.Terry H.
It was concerning leaving the trailer out in the open. No one was there at the time but when I called, he said it was ok to just leave it there. He was the first one I spoke to that had room for the trailer. Many others I called couldn't take it because of space.Lori G.
Very sketchy areaLucia D.
Customer did not leave a comment.Joseph E.
This was the worst experience ever. I highly recommend you NOT use this location. I had movers scheduled for a truck that was not available. When I called the location for assistance, I was told that I was lucky they answered. Needless to say, my move was canceled and I'm still waiting to hear back from the area manager.Tiffany B.
Do not send people to this location!!! Or, if you do send people to this location, inform them that it is dangerous. It is not in the best area of Chicago. I was terrified when I arrived to pick up my uhual as there were many people hanging out around the uhual, clearly up to no good. My Uber driver did not let me get out of his car. He got out and got my uhual keys for me- that's how bad the scene around the uhual facility was. Further, when I quickly got into the uhual, it was poorly maintained, the gas tank was empty and the engine light was on. I also purchased a dolly and there was not a dolly in the uhual. Lastly, I went around 4 pm because I wanted to rent from a uhual representative. The store front was closed (even though I went during store hours) and no one was there to assist me.Caroline A.
Customer did not leave a comment.DARRIS G.
I ordered furniture pads and a dolly and they were not provided. As a result, my furniture was scratched in the moving process. I am really unhappy about this as I added the dolly and furniture pads during my reservation. I assumed they were in the truck, but when I got to my apartment, we realized they weren't there. The pick-up location had people struggling with homelessness and drug addiction, which made picking up very uncomfortable.Sarah M.
Very good serviceMohamed A.
Great customer service and a very friendly person funny also. 😊 thanks keep up the good work sir.Fastima C.
Very organized and great dealLuis F.
Customer did not leave a comment.Jesse C.
Customer did not leave a comment.Mohamed A.
Customer did not leave a comment.mary L.
Online check out needs to be easierMontice P.
Make sure van is cleanPamela T.
Customer did not leave a comment.James R.
Very clean truck. Agent was very helpful. We needed to extend our time and he calmly explain to us how to. Will recommend friends and family.Jena M.
Customer did not leave a comment.Nina C.
Customer did not leave a comment.Certrina N.
Customer did not leave a comment.georgette B.
Continue offering the same service to all clientsRAY J.
Thank for been so friendly and helpfulDelshun C.
Was treated great at location. Very friendly and courteous. Called me ahead of time if I had any questions or concerns. Thank you.CHRISTOPHER A.
It was a horrible place, with lots of drug dealers.abdollah M.
I had problems with the mileage being inaccurate as well as the cab being dirty.Matthew C.
Salesman was excellent from the phone call to the service to pick up the truck. Very satisfied Customer Ray😎👍RAY J.
Customer did not leave a comment.janine A.
Customer did not leave a comment.Darnell P.
Customer ServiceTiffany C.
it was a wonderful experienceAngela T.
The shop was hard to find and was unpleasant to be in. We left with the keys and the next day they called us and said we needed to go back. That if we were technically driving a stolen vehicle because someone didn't ensure our payment method. All in all. I'd use uhaul but recommend not using neighborhood uhaul.Caroline C.
Customer did not leave a comment.ANGELA M.
Customer did not leave a comment.DARNIKA C.
I got charged double, trying to get refunded for my double chargeAubrey P.
Customer did not leave a comment.Michael M.
Next time clean the truck so the customertawana P.
Charge to much and I had to call like 10 times for someone to answer do to there was a lock on the uhaul didn't know the lock codeTEREANA J.
This particular location needs a lot of work and upgrades inside and out. It was outside it was unrecognizable and inside there was no signs or anything that showed Uhaul services. Also, the Uhaul rep/worker had to come outside, in order for me to see which building they were in. The bottom line is that, this place made me feel very uneasy and uncomfortable because the appearance does not go along with the services they offer. Thanks! Continue to stay blessed, safe, healthy, and wise in JESUS MIGHTY NAME!!! GOD Bless...FRANCINE T.
Everything was just fine and i will tell all my friend and will rent againShirley S.
Customer did not leave a comment.Delshun C.
Customer did not leave a comment.Chinita P.
The employees and service was superb.tatanisha W.
Customer did not leave a comment.HERBERT B.
Sunday communication thank God I called the office on North Cicero the guy who help me on Sunday went above the young fella help me out a lotMichael H.
Delshun Campbell was excellent to work with. Flexible, helpful, and courteous.Michael Z.
Fast, friendly, and efficient service.Shira G.
I HAVE CALLED CUSTOMER RELATION TO INFORM THEM CONCERNING THE EXPERIENCE THAT TOOK PLACE ON 10/10/2020- THRU 10/13/2020 I HAVE ASKE THAT SOMEONE FROM THE CORP TEAM REACH OUT TO ME CONCERNING THIS MATTER HERE THE NUMBER I CAN BE REACH 773-633-6480 I WILL GIVE THE TEAM ANOTHER 24 HOURS FROM THIS DATE TO TRY TO RESOLVE THIS MATTER WITH ME WITH ANY FURTHER ACTION BEING TAKING PLACES THANKSRONALD L.
Customer did not leave a comment.james S.
Thank you for good service.anthony J.
The best Hands down Great Costumer ServiceMARQUIONNA S.
Everything is goodCornelius H.
Customer did not leave a comment.Mark W.
Derrick was very professional. He went above and beyond the call of customer service. I would recommend this location to anyone...I AM recommending it. Moving is stressful as it is, his efforts removed all difficulty. I will be using this location again on Sat and Sum.John R.
Great customer service 👏 keep up the good work.Delshun C.
The owner was very professional nice guyMagnolia N.
Derek was very helpful and professional. He called prior to make sure of the pick up location.Aretha W.
I use my cash app and they said I will get my rest of the money back but they haven't send nothing. That's I never just drop off the keys.Guillermina M.
Customer did not leave a comment.James L.
The service was great! Had no problems.carl I.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.staria C.
Customer did not leave a comment.Mohamed A.
Location was not the location reserved but 30 miles farther. The location is a dump, A hole in the wall shared with a Taxi dispatch. The U-Haul employee was not on site and we needed to wait 25 minutes for his arrival. Face mask was worn on the employee's chin, exposing both nose and mouth. Employee was helpful in moving the vehicle that blocked in the rental truck.Pieter P.
The staff was great and friendly and answer all my questions. Would use them again in the future!!!Juan A.
Customer did not leave a comment.Brandon M.
I had to get a more expensive truck because for some reason my reservation was taken away which I couldn't understand. Poor service at this location very poor wouldn't reccomend anyone.Eric L.
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