Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always a easy experience and the staff are Great, TY
JOHN S
Rating:
5.0
Customer did not leave a comment.
Hardy W
Rating:
5.0
Customer did not leave a comment.
JEFFREY M
Rating:
5.0
Customer did not leave a comment.
KENNETH R
Rating:
5.0
They always have a trailer available and great service
RICHARD V
Rating:
5.0
Very easy to book, and get equipment
JAMES W
Rating:
5.0
Customer did not leave a comment.
RICHARD G
Rating:
5.0
Customer did not leave a comment.
JENNIFER C
Rating:
5.0
Customer did not leave a comment.
JOHN H
Rating:
5.0
Customer did not leave a comment.
JAMES J
Rating:
5.0
Customer did not leave a comment.
FREIDA A
Rating:
5.0
We dropped the truck off after hours but the process was easy. Jackie's business was clean and there was signage to tell us what we needed to do. No issues at all.
KIMBERLY P
Rating:
4.0
Have the paid for equipment at the location.
Matt D
Rating:
5.0
It was an easy pick up experience and drop off experience. Great service
Desiree C
Rating:
5.0
Customer did not leave a comment.
PIERCE K
Rating:
5.0
Dropped off after hours. Easy instructions for drop off.
Manual Q
Rating:
5.0
Customer did not leave a comment.
Thomas S
Rating:
5.0
Customer did not leave a comment.
JERRY B
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER B
Rating:
5.0
Customer did not leave a comment.
Christopher L
Rating:
5.0
Customer did not leave a comment.
MAGDALENA S
Rating:
5.0
Customer did not leave a comment.
HENRY P
Rating:
4.0
Customer did not leave a comment.
JORDAN T
Rating:
4.0
Customer did not leave a comment.
JEANNE J
Rating:
5.0
Guy hooked it up for me
Frank V
Rating:
5.0
Customer did not leave a comment.
Thomas S
Rating:
3.0
There needs to be a pickup process where the U-Haul call center does not need to speak to the store or establishment. Jackie was on lunch when we originally tried to pick up at 12:15 as that was our initial pickup time. I stayed on the phone for nearly 30 minutes with U-HAUL as they were trying to contact the business. I could literally hear the phone ringing in the building. Finally after half an hour or more U-Haul said they would move the pickup time until after 1pm so that I could talk with the manager there.
Then when I was assigned a truck by U-Haul it was a truck that would only be able to do local stuff and then returned back to Jackie’s. Jackie told me I couldn’t take that truck and I had to wait to be reassigned another one by U-Haul because he did not know how to do it.
All of it was a pain in the butt but by 2ish I finally had a truck.
Jairus M
Rating:
5.0
Customer did not leave a comment.
Jack C
Rating:
4.0
Customer did not leave a comment.
LORI M
Rating:
5.0
Customer did not leave a comment.
TYRONE A
Rating:
5.0
Helpful and courteous
RAMALDO B
Rating:
5.0
U-Haul needs to revamp their website. One of the worse and most difficult websites to navigate. Instead just called the location.
BILLY C
Rating:
5.0
Customer did not leave a comment.
Chad S
Rating:
5.0
Customer did not leave a comment.
TRISTAN C
Rating:
5.0
Great service , friendly and gets you on the road in no time.
JEFFERY F
Rating:
5.0
Customer did not leave a comment.
VIRGINIA E
Rating:
5.0
Always a great place to work with.
JOHN S
Rating:
5.0
Customer did not leave a comment.
Lynette R
Rating:
5.0
Nothing
DAVID F
Rating:
5.0
Customer did not leave a comment.
JOHN S
Rating:
5.0
Great place to rent from, always easy and friendly, SUPER !
JOHN S
Rating:
5.0
Jackie's location has always, always been exceptional customer focused, Thank You
JOHN S
Rating:
5.0
Had no interaction with staff at Uhaul drop off location as it was after hours
Karen O
Rating:
5.0
Customer did not leave a comment.
Marcus F
Rating:
4.0
Get a little more help at the counter. Check in was extremely slow.
Neil K
Rating:
5.0
Customer did not leave a comment.
ROBERT C
Rating:
5.0
Customer did not leave a comment.
RAUL C
Rating:
5.0
Customer did not leave a comment.
MATTHEW R
Rating:
5.0
Accidents happen broke the bottom face of a Dresser but said he would take care of it.
Felix B
Rating:
5.0
Customer did not leave a comment.
JULIE K
Rating:
5.0
Quick and easy
JENNIFER W
Rating:
5.0
Load the truck with all the furniture your moving.
CLAY B
Rating:
5.0
Customer did not leave a comment.
JOSEPH H
Rating:
5.0
Jackie’s Automotive is a great service provider — friendly and efficient. I was in and out in about five minutes.
BENJAMIN D
Rating:
5.0
Customer did not leave a comment.
DEBBIE B
Rating:
4.0
We didn't go inside. It was an after hours drop off. No issues. You need to add Not Applicable to the choices above.
Lori D
Rating:
5.0
Customer did not leave a comment.
BARBARA A
Rating:
4.0
Customer did not leave a comment.
Robert G
Rating:
5.0
Customer did not leave a comment.
Jennifer C
Rating:
5.0
Great customer service
ASAEL C
Rating:
5.0
Jackie and his assistant were great. They were pleasant, helpful, and got us taken care of quickly. The truck was clean and full of gas. Drop off was easy. I'll use his location again.
BENJAMIN D
Rating:
4.0
no comment
George W
Rating:
5.0
This place is always excellent
Tammie S
Rating:
5.0
Customer did not leave a comment.
Edward D
Rating:
4.0
Customer did not leave a comment.
David M
Rating:
4.0
Customer did not leave a comment.
Michael T
Rating:
5.0
Customer did not leave a comment.
Britnie W
Rating:
5.0
Customer did not leave a comment.
Gary B
Rating:
5.0
Customer did not leave a comment.
Patrick B
Rating:
5.0
Customer did not leave a comment.
Danial T
Rating:
5.0
Customer did not leave a comment.
Tammie S
Rating:
4.0
Great location to pick up and drop off. Check engine light was on the whole time. The radio button was broke for volume and to turn it on. I rented an appliance dolly and it was not in the vehicle luckily the place was open to go in and grab it. But still the minor things like this should not happen.
BRENT R
Rating:
5.0
Customer did not leave a comment.
CALVIN K
Rating:
5.0
I can't think of anything for them to improve. I arrived on time, check in was fast, truck was clean and ready to go.
Keith R
Rating:
5.0
Customer did not leave a comment.
Will B
Rating:
5.0
Customer did not leave a comment.
Charles W
Rating:
5.0
Customer did not leave a comment.
Braden A
Rating:
5.0
Thax u all for being such help at a time when someone needs it most juz continue to be such greatful ppl toward the community an the public u all are the best when it comes to getting away to move something
SHELBY T
Rating:
5.0
Customer did not leave a comment.
David P
Rating:
5.0
Customer did not leave a comment.
Tammie S
Rating:
1.0
Will never try to go through yall again
Christopher G
Rating:
5.0
These trailers should have Jack’s. They get quite heavy after being loaded and we were unable to pick it up to put it on the truck and had to use a car jack to get it high enough to get it back on the truck.
Royce R
Rating:
2.0
Customer did not leave a comment.
Damian G
Rating:
5.0
Quick, efficient service. Friendly and helpful staff.
Michael J
Rating:
4.0
Customer did not leave a comment.
JERRY M
Rating:
5.0
Customer did not leave a comment.
Ryan C
Rating:
5.0
Everything was great!!
Joshua F
Rating:
5.0
Customer did not leave a comment.
gwendolyn b
Rating:
5.0
Awesome
Matthew C
Rating:
5.0
Rental process took 4 hours not the fault of the pickup location the rental process is horrible! The online confirmation and check in is useless..
