Customer Reviews for Jackson Wholesale Company Inc
(U-Haul Neighborhood Dealer)

Rating:

3.0

Good job

Rating:

5.0

I never recieved the 12 dollars I was supposed to be refunded after I returned the trailer

Rating:

1.0

Not block 24/7 trucks in with other trucks that are incapable of being moved - have staff on site to assist with issues like this - answer the phone during business hours.

Rating:

1.0

To improve this service for your next customer, you should not block 24/7 trucks in with other trucks that are incapable of being moved. It would also be nice if there was a designated staff member actually on site when it says they're open to assist when things like this happen. We had to drive approximately 5 miles to the site where staff are to get assistance because they didn't answer the phone when we called. Bad experience and it ended up taking about 2 hours to actually get in a truck and on the road both times that we booked.

Rating:

5.0

You do a great job!

Rating:

5.0

My experience was Excellent. Considering the next customer would generally depend on their personality and need.

Rating:

3.0

no issues.

Rating:

5.0

Great place to rent from easy in and out. Staff was very helpful.

Rating:

4.0

Convenient and efficidnt.

Rating:

5.0

Have used several u-haul locations in the past and this one is by far my favorite.

Rating:

5.0

not really an improvement but the motorcycle trailers are a life saver. glad they had it.

Rating:

5.0

No workers were at the location, but customer service with uhaul was amazing with helping me return the truck.

Rating:

4.0

Had to call the phone number, they were friendly.

Rating:

1.0

The location is a parking lot. There is no building associated with the parking lot. There was no one there to accept the rental or verify the mileage and fuel level. There was no drop box for the keys. I had to contact a phone number and leave the keys in the back of the unsecured truck. It made a difficult drive even more stressful.

Rating:

5.0

Add A good Phone number to the listing or on the lot

Rating:

5.0

Wes was great to help get uhaul preferred!

Rating:

1.0

Someone needs to be there to help with questions, and not leave it to an app.

Rating:

3.0

One of the chains for securing the vehicle was broken. I had to secure a chain and hooks from Ace Hardware to shore it up.

Rating:

4.0

I did not like staying next to the( garage door open ) cold wind blowing on us..

Rating:

5.0

Customer service was great. No issues. Would highly recommend.

Rating:

1.0

Don't lie to your renter's

Rating:

4.0

Got it done

Rating:

5.0

Good Staff

Rating:

5.0

Five star Uhaul rental location. Very helpful and very easy to rent from.

Rating:

3.0

We was only given 40 miles for the use. It was over rip miles to just pick it up as the size needed not in our area.

Rating:

5.0

Can not brag on them enough, very helpful. Goes out of their way to help hook or unhook as needed.

Rating:

4.0

Could not reach anyone at this location by phone

Rating:

5.0

Can not say enough about how helpful they are. Great spot to rent from A+ all the way.

Rating:

2.0

No one around and did not answer the phone

Rating:

3.0

Key box was hidden. Need it more on the open.

Rating:

5.0

Above helpful, very quick to do the rental no wait time. Went above and beyond to make things smooth and easy. Understood that people’s time matter. 5 star all the way

Rating:

5.0

Absolutely nothing needs to be done for improvement. Wesley was awesome!

Rating:

2.0

The price was ridiculous. The parking lot was a mess. Dropbox was behind several trucks and hard to find.

Rating:

3.0

Dropoff location is an unattended lot on main street. Key dropoff is by one of the gates on the fence. Make sure to use U-Haul's self service dropoff. It's easy to use, but you'll need final mileage.

Rating:

5.0

Make sure the correct phone is on the listing for this location 6066667684 is an old number 6066662495 is correct.

Rating:

1.0

Took over an hour to get the truck through the online, also gave two different locations to return. Customer Service is not something uhaul can handle.

Rating:

4.0

The online/mobile check in process is convenient but it does takes a little bit, plus you have to wait for someone to bring you the key. It was about 45 minutes before we were able to actually leave the lot with the truck. Just may want to keep that in mind when choosing how long you will need the equipment for. Truck was very clean in the cab and in the back. Overall, it was a good experience and I would definitely use them again.

Rating:

4.0

Price is just too high they advertise $29.00 a day for the truck but I had to pay so much a mile that it cost me $400 plus $150 full. I was out $550 for using it just one day.

Rating:

1.0

The self-check-in experience via mobile phone was horrible. It took me at least two hours to get it working properly, putting us behind on moving. I would never recommend this to anyone.

Rating:

5.0

One of the receptionist

Rating:

4.0

No one told me about on line check in. I spent an hour walking around looking for an office or a human. Finally found a box on the far gate and a guy across the street said “ just go put the key in the box”!!

Rating:

1.0

Charged for a dolly and asked to not have it on truck. Then also charged complete cost for dolly because it wasn’t even on the truck. UHaul is terrible

Rating:

3.0

Truck drove poorly and shook badly.

Rating:

3.0

No one on site. Couldn't find the key box at first. No phone number to contact local personnel.

Rating:

1.0

Customer service was abysmal. Nobody showed up until 45 minutes after my pickup time. Best advice was “call back in 15 minutes” or “I don’t know”. I would rent a pack mule before I ever use a trailer from here again.

Rating:

4.0

Not much to say, overall good experience.

Rating:

2.0

1. The key drop box is not located in a very visible area. It is hooked to the gate that you drive past to enter the lot. Its kind of hard to find. 2. I dropped off my unit with the required amount of fuel (actually slightly more than when I picked it up), and this location attempted to charge my card an additional $68 fuel cahrges. Uhaul Corporate was kind enough to refund this. I feel this location was attempting a price gouge. 3. I dropped this unit off on Saturday 2/26, and began receiving calls from Uhaul Corp on Wednesday 3/2 stating the vehicle was still on rent. The drop off location was closed for the weekend. I was instructed over the phone on 2/26 by Uhaul Corp to drop the vehicle there. It should have been checked in on Monday 2/28. Why did the Jackson Location NOT CHECK THIS VEHICLE IN? Not happy with this location.

Rating:

3.0

Easy drop off with key drop

Rating:

5.0

Everything was satisfactory.

Rating:

3.0

The business is suppose to stay open until 4:30pm but when I made my reservation and went to pick the truck up we had to wait 30minutes for them just to find the guy that does the rentals, his name is Lynn. Then we was short on the amount of money we had to pay down and had a friend that was going to bring it to us and he was only 15m8nutes away but Lynn acted like it was a huge deal we had to wait when it was only 3:00pm. He just acted like he had to go right then and he was going home to his kids he said. I feel like we had to wait way longer then necessary just to track the guy down then we felt like we was putting him out by having to wait a few minutes when he was suppose to be working another 1.5 hours. It just wasn't the best customer service at all. It could have been much better customer service definitely and I am moving so I was anxious to get back and finish packing and loading everything and the waiting so long just to get the truck wasn't necessary either. It could have all been avoided and gotten a much better review from n

Rating:

4.0

We had an issue when we went to our original location in Campton for pickup. However a phone call resolved the issue and we picked up in Jackson. Man there was very helpful

Rating:

4.0

I could not get the mobile app to work. Had to call customer service twice and was on hold for an hour. Finally got in touch with the local person and she helped me fill out the rest of the info. But nothing on the website gave me direction that I needed.

Rating:

4.0

Online check in did not work properly. Agent had given me their cell phone the day before or we would have been stuck for a lot longer.

Rating:

1.0

This location was not very user friendly - had no idea what to do once we arrived. Had to call to have some retired man come over to deliver the key. This location also DOES NOT offer any of the extra amenities - dollies, blankets, etc., and I had ORDERED a dolly (which I had to go purchase as I had assumed it would be there in the truck since I had ordered it online). Also, NO WHERE did it say there was a mileage charge. There were also NO return instructions so we once again had to call to find out what to do with the truck, the keys, etc. Finally got hold of someone who said to leave the key in a box attached to a fence. Very sketchy. I also was double billed so I will be stopping payment on one of the charges as well as calling your corporate headquarters tomorrow. Not a pleasant U-Haul experience and will probably not be inclined to use U-Haul again.

Rating:

1.0

the uhaul was eat up with cockroches the floor was coverd in mud it was trashed

Rating:

5.0

Customer service with Sierra was great!

Rating:

5.0

That you hold a representative Sara was very professional and excellent in explaining all about their truck friendly Location was great to obtain the truck The truck was in an excellent condition and clean Their charges was somewhat expensive because I only had the truck for one day and only drove it for 8 miles when I returned the truck filled it up with girls a dog about $14 to fill it up which means it was not for when I picked it up because I only drove it for 8 miles I was assured by the U-Haul representative that I will be only child for one day even if I returned it after 4 pm but the charges was $122 and that is excessive in my opinion thank you for the good service

Rating:

2.0

The cab was clean and the truck ran fine. The box part smelled like cat urine, there was cat poop, litter and food strewn about. I have pictures.

Rating:

4.0

everything went well.

Rating:

5.0

Great friendly staff got us on our way in a hurry.

Rating:

2.0

Check in person not there, no keys