Customer Reviews for Jacksonville Mini Warehouse

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jacksonville Mini Warehouse

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Shawn H. on

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christina B. on

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I had a very great experience very efficient service, no complaints and will recommend others to that location.

Elissa C. on

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Marco G. on

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Everything was fine

Robert T. on

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Christian T. on

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Michael D. on

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Your representative took care of me in every way possible. It was such a positive experience I was looking forward to this questionnaire showing up in my email inbox. I will recommend using this location especially and uhaul for rental trailers, used the trailer to move a motorcycle. Great equipement

Terence H. on

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Excellent process

Tonya E. on

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Jeff I. on

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Terence B. on

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The only thing I didn’t like was the fact that I had to have a code to get into the gate to drop off the equipment. I had to wait until the next morning and still didn’t have a code to get into the facility. That’s great that the facility is protected, but if I’m dropping off equipment, send me a code to be able drop it off.

Patrick M. on

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Jarrod S. on

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Richard L. on

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William R. on

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SUSAN S. on

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Great customer service! Will use again if a truck is needed.

Larry M. on

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Actually I tried to get a 10 foot truck at Iron Guard Storage but they did not have one available. However, the agent was very helpful because she searched the entire local area trying to find me a truck. I think she went above and beyond to get me a truck for the date needed. Job well done.

Jeffrey W. on

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The staff was very helpful. Went out of there way to help me find the furniture pads which were at another site. Should have been told that when I made the reservation.

Richard M. on

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Shurquanda B. on

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Danlesem M. on

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Rodell T. on

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JOSE G. on

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The U-Haul employee issued me the wrong trailer. It delayed my trip across country by a day. I had to go back to get the correct trailer. Upon arrival the next day, they didn’t have any available. They sent me across town and I had to wait for 2 hours until the location opened.

Anthony A. on

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Outstanding!

GREGORY S. on

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It states there is 24 hour drop off, but I went by after closing and there was no clear way to drop off and had to return the next day when staff was onsite. Luckily I had an extra day to do so. That would have been problematic if I didn't.

Christopher V. on

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There was minimal parking space for trailers. But the location’s 24 hour drop off is very convenient.

Marisa C. on

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David R. on

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It would be difficult to improve upon Sandy's exceptional customer service!

kendall L. on

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LONNIE C. on

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Good place and good people

Brett P. on

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Mrs. RedHead was great!

Edward F. on

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The employee Stacy went well and above my expectations of renting a vehicle. She even went out of her way to fulfill my needs.

Glenn M. on

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Penelope M. on

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Kenneth T. on

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Sandra is so nice to work with. She has a great attitude. Thanks

Kyle R. on

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Patrick M. on

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Sandy at Jacksonville Mini Warehouse was excellent. She was professional and extremely helpful. I will be recommending her to friends for U-Haul services.

Joseph F. on

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The management was excellent and if I did have a problem they took care of it immediately. They were very polite and willing to make my stay there as pleasant as possible. I would recommend them .

Raymond S. on

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Set up online through app. for a Utility Van. Was contacted later that day and told the vehicle I had reserved was not available. Given option of 15 ft. Cube Van. With no other choice and necessity of vehicle, I took it. Had to go further in distance than I wanted to pick up and drop off the vehicle. Also told I had to pay More for the insurance because it was a different vehicle. Again, not by my choice. The vehicle itself was ancient and had squeaking brakes, also an unpleasant odor in cab. No cruise control in vehicle either and I was in highway traffic. Due to the larger vehicle I also had an increased expense with the fuel upon returning. Over all not happy with this experience.

Kenneth T. on

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Sandy has a great attitude. Thanks

Karina C. on

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Staff is very friendly and helpful.

Triston T. on

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Very nice lady!

Jason V. on

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The location is a storage unit complex, I had no issues getting out but it is narrow and could present a challenge is you are not use to the equipment.

Jason F. on

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Jessica M. on

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The staff were extremely helpful considering I hadn't been notified of any return change that was supposed to happen. They were flexible and helpful. When checking in, staff ensured that all materials I was given were in their original condition. However, I was charged for not retruning 12 of the 24 "rented" furniture pads (which I never received). I have no clue how 12 were returned if I never got any to begin with.

Emily M. on

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It was a great experience

Walter C. on

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Anna C. on

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Patrick S. on

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Very nice and helpful.

Rebekah M. on

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The person running this location was rude and not terribly knowledgeable. It took us 25 minutes just to get the contract and then he took 5 minutes hooking the trailer up. I didn't appreciate the attitude of doubting I could handle my vehicle from a person who could barely handle their job.

Krista T. on

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Will not be using Uhaul ever again

Keonya J. on

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CAROL H. on

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Nothing. They were wonderful. Exceptional customer service!

HARLON A. on

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WENDY B. on

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Easy to enter and exit location. There was no one there since I dropped off after hours but everything worked out quite well.

LINDA G. on

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ADRIENNE F. on

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good job

STEPHEN S. on

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