Customer Reviews for Jam Pac
(U-Haul Neighborhood Dealer)

466 reviews

7940 Broad River Rd   Irmo, SC 29063

(803) 753-7502

Location Hours

  • Mon-Tue: 9 am - 4 pm
  • Wed-Thur: Closed
  • Fri: 9 am - 4 pm
  • Sat: 9 am - 2:45 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 5/9/2021: Closed

Services at this Location:

Contact Us

(803) 753-7502

7940 Broad River Rd
Irmo, SC 29063

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 4 pm
  • Wed-Thur: Closed
  • Fri: 9 am - 4 pm
  • Sat: 9 am - 2:45 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 5/9/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Alfreda H. 
Rating:
5.0

Very cooperative. Very helpful explains everything about pick up and return.

Clarence B. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Customer did not leave a comment.

ELAINE S. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

TAMAKA C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH E. 
Rating:
4.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Stacy B. 
Rating:
5.0

Everything went smoothly on your part. The lady who checked us in was very helpful and the process went quickly during picking up the vehicle.

LINDA P. 
Rating:
5.0

The clerk was great. She has a great attitude and was a pleasure to do business with!

ROBERT M. 
Rating:
4.0

They are not open on Wednesday and Thursday so we had to go to a different location to pick up the keys. Slightly inconvenient but all worked out.

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

The only issue that I have is that the 26" truck that I rented, was just raggedy. Very rough riding

KASEY M. 
Rating:
5.0

Truck was rough riding

KASEY M. 
Rating:
5.0

Customer did not leave a comment.

DEBRA J. 
Rating:
5.0

Good customer service, no issues during the rental.

JAIME G. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Tameka on Sunday morning was one of the best customer service representatives I have ever encountered. Thank you so much! We will recommend.

Richard M. 
Rating:
4.0

The staff at Jam Pac was very courteous and helpful. The only negative issue I experienced was the location of the truck I rented. I arrived at Jam Pac to pick up the truck. While waiting in line to be served, I received a phone call from Eagle One, saying the truck I rented was at their business, not Jam Pac. My son and I drove a few miles to where our truck was located, putting us a half-hour behind on a very tight moving schedule. In fact, after working very hard to complete the move within the timeframe I'd requested, I didn't get the truck back to Eagle One on time, adding unnecessary stress to the move. I know Eagle One is establishing itself as a U-Haul rental site, but I don't think I should have to drive to a second location to secure the truck I'd rented. Clearer communication before the rental day would've prevented this. Still, the staff I dealt with were excellent.

Ronald V. 
Rating:
5.0

I dropped it off at Eagle One storage

Paul R. 
Rating:
5.0

Customer did not leave a comment.

MACKENZIE A. 
Rating:
5.0

Vehicle was clean and the gas tank full. Smooth experience from beginning to end. Thanks.

ALAN F. 
Rating:
5.0

Cannot say enough positive things about the quality of service, kindness, and authenticity provided by Lynn at Jam Pac!! Made the whole process way less stressful.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

FELIX D. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
2.0

I was to pickup the truck at one location, i had no clue I did the ride share or what its called. The office at the location was closed and I had to go to the other office to get it fixed. Now about the truck, it was in ok condition for the mileage, the wipers did not work only when used the washer mode.(Safety issue)

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

Terrence S. 
Rating:
4.0

Customer did not leave a comment.

MARTIN J. 
Rating:
4.0

Customer did not leave a comment.

Elisse M. 
Rating:
5.0

Customer did not leave a comment.

PEARLEAN J. 
Rating:
5.0

Jam pak has the BEST STAFF MEMBERS . They are very professional and loving. I just love doing business with them.

Nicole G. 
Rating:
5.0

Thank you for y'all did to help me.

Julie H. 
Rating:
5.0

Customer did not leave a comment.

Ebony S. 
Rating:
1.0

Don't take up 15-20 minutes of my rental time verifying who I am. Get the information up front when I make the reservation.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

LATONYA L. 
Rating:
5.0

Friendly, quick, knowledgeable!

HELEN A. 
Rating:
5.0

Customer did not leave a comment.

Marion B. 
Rating:
5.0

I have rented 4 vehicles and a trailer from U-Haul over the last 3 weeks each time was a very pleasant experience. Will definitely use again

Anthony H. 
Rating:
5.0

Reagan is always Incredibly helpful when I need a truck

Bertie S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN LEE B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
1.0

Make sure all employees know the dimensions of all your vehicles. Because one of your employees didn't know it threw us behind 2 hrs for travel. Who ever talked to my (71 year old cousin) told her that a full size bed could fit in a van. So the associate from this store said she made a reservation for another store for a box truck so we got there no reservation. So we came back to the first store and she made preparations for us to take what she had available which was a 15ft box truck. Make sure your employees know the dimensions of your vehicles and if they don't know say so

Dedrick G. 
Rating:
5.0

Customer did not leave a comment.

Tara W. 
Rating:
5.0

Customer did not leave a comment.

Vlad A. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Drop off was smooth with app. Place had ample parking spots and was centrally located!

Gregory B. 
Rating:
5.0

Great place - very pleasant workers. I will definitely be using again in the future. Thanks.

Lessia L. 
Rating:
5.0

Customer did not leave a comment.

Bertie S. 
Rating:
5.0

Customer did not leave a comment.

dennis M. 
Rating:
4.0

Customer did not leave a comment.

Judith G. 
Rating:
5.0

Customer did not leave a comment.

Yusuf K. 
Rating:
5.0

Customer did not leave a comment.

Henry M. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Employee of the year... Year in and year out.. very professional

Trenton M. 
Rating:
5.0

Customer did not leave a comment.

Jack H. 
Rating:
3.0

The vehicle had the engine light on. The employee gave me the keys to the wrong van. The back of the van was dirty.

Joseph S. 
Rating:
5.0

The rep at this location was excellent, and treated me with respect and understanding. Thank you

AXEL C. 
Rating:
5.0

Excellent customer service!!!

Byron P. 
Rating:
5.0

Very nice company and place

Joshua D. 
Rating:
2.0

The first location did not have the truck that I rented two days in advance. No sorry for your inconvenience or anything. Then the next location that I first called was closed. Employee at lunch had to wait 45 minutes for their return.

Karen D. 
Rating:
4.0

I didn't get the extra things I ordered such as furniture pads and dolly , aside from that it was a good experience

Alison A. 
Rating:
5.0

Second time using Jam Pac and it will always be our go to.

Justin L. 
Rating:
5.0

Customer did not leave a comment.

wendee E. 
Rating:
5.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Super convenient and easy to use. Will recommend and definitely use again when needed. Thank you!

Justin L. 
Rating:
4.0

Self check out was great.

William S. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
4.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Shawn P. 
Rating:
1.0

The woman who took the keys was rude i asked a simple question and she snapped the an back at me .. the parking lot was very little and difficult to get the big truck in And out

tamica P. 
Rating:
5.0

Customer did not leave a comment.

Monica P. 
Rating:
5.0

The representative who took my call and assisted me with the truck was amazing! Very friendly and helpful!!

Erin Y. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Courteous, and helpful personnel.

Raja M. 
Rating:
5.0

The service was great. The share was step by step and easy to complete.

Christina M. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Paula M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
4.0

They took care of business, took my information and I was out of there. Very efficient.

Nancy O. 
Rating:
5.0

I have rented probably 15 U-Hauls trucks in my life and this one was the best over all experience. Even with COVID19 distancing it was reassuring to hear the voice of Reagan (hope I spelled that correctly) on the other end of the phone. She made the pick up seamless, even though we had to coordinate everything through the drop box opening.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Laquavius S. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
2.0

Didn't give me my dolly I rented. The mobile check in process is a joke and took 30 minutes. Charged me for 3 gallons even though I drove 14 miles total. Probably will never use uhaul again

Jonathan K. 
Rating:
5.0

Give frequent discount to frequent renters.. ie: after your 5 or tenth rent of U-Haul... Customer should get the 6 or tenth rent of a U-Haul free or 1/2 off

Trenton M. 
Rating:
5.0

Nothing keep up the good work

Austin H. 
Rating:
4.0

Making sure mileage is either exact (exp: 101.7) or rounded up to the next mile (exp: 102). That little bit of a difference can make a big difference!!! Not the agent doing contract fault, more of a corp. software issue. Over all Regan was really great to work with!!!

TRACY H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Regan is always extremely helpful.

Bertie S. 
Rating:
5.0

Everything was quick and easy. The receptionist was very informative and had a great attitude! I definitely will be referring family and friends and returning in the future.

Talitha K. 
Rating:
5.0

Customer did not leave a comment.

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

melody H. 
Rating:
5.0

Customer did not leave a comment.

Bertie S. 
Rating:
4.0

Customer did not leave a comment.

Harry S. 
Rating:
5.0

Customer did not leave a comment.

Chadwick P. 
Rating:
5.0

Customer did not leave a comment.

Rogerio D. 
Rating:
5.0

Customer did not leave a comment.

Terry L. 
Rating:
5.0

Customer did not leave a comment.

Trenton M. 
Rating:
5.0

Outstanding customer service by Raegan.

Trenton M. 
No reviews have been submitted for this location.

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