Customer did not leave a comment.gene C.
Customer Reviews for Jam Pac
(U-Haul Neighborhood Dealer)
Irmo, SC 29063
Services at this Location:
- Mon-Fri: 9 am - 4 pm
- Sat: 9 am - 2:45 pm
- Sun: 9 am - 12 pm
Special Operating Hours
- 6/29/2021: Closed
- 7/10/2021 - 7/11/2021: Closed
- 8/7/2021 - 8/8/2021: Closed
- 9/18/2021 - 9/19/2021: Closed
- 9/25/2021 - 9/26/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great serviceLABON H.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.GEORGE S.
The check engine light was on from the first moment I started the vehicle and never went off. Also, just the wait involved with the online check in takes far too long.Scott C.
The side mirrors were scratched up, the U-Haul whined and struggled to get to 45 mph, no ac, people not in office at times posted online and did not return my calls! Worst ever.KIM F.
First the location I had to pick it up from was different than the location in my confirmation email, and I wasn't made aware of that until I showed up at the wrong place to get the truck. Then when I did get the truck the air conditioner wouldn't even blow cold air, which sucked since I was charged the same as people who rent trucks with A/C. The ABS warning light come on almost as soon as you started driving the truck every time, and if you turned the steering wheel all the way in one direction the truck would wine and an alarm would start going off, which was really annoying when trying to maneuver that big truck in tight places. If I ever decide to rent a truck again, I'll definitely be more picky about what truck I get, and at least make sure I get the same features other customers that paid the same price.BRANDON V.
Customer did not leave a comment.Alfreda H.
Very cooperative. Very helpful explains everything about pick up and return.Clarence B.
Customer did not leave a comment.William J.
Customer did not leave a comment.ELAINE S.
Customer did not leave a comment.Alan S.
Customer did not leave a comment.TAMAKA C.
Customer did not leave a comment.JOSEPH E.
Customer did not leave a comment.Gary B.
Customer did not leave a comment.Stacy B.
Everything went smoothly on your part. The lady who checked us in was very helpful and the process went quickly during picking up the vehicle.LINDA P.
The clerk was great. She has a great attitude and was a pleasure to do business with!ROBERT M.
They are not open on Wednesday and Thursday so we had to go to a different location to pick up the keys. Slightly inconvenient but all worked out.JAMES H.
Customer did not leave a comment.ROBERT B.
The only issue that I have is that the 26" truck that I rented, was just raggedy. Very rough ridingKASEY M.
Truck was rough ridingKASEY M.
Customer did not leave a comment.DEBRA J.
Good customer service, no issues during the rental.JAIME G.
Customer did not leave a comment.James J.
Tameka on Sunday morning was one of the best customer service representatives I have ever encountered. Thank you so much! We will recommend.Richard M.
The staff at Jam Pac was very courteous and helpful. The only negative issue I experienced was the location of the truck I rented. I arrived at Jam Pac to pick up the truck. While waiting in line to be served, I received a phone call from Eagle One, saying the truck I rented was at their business, not Jam Pac. My son and I drove a few miles to where our truck was located, putting us a half-hour behind on a very tight moving schedule. In fact, after working very hard to complete the move within the timeframe I'd requested, I didn't get the truck back to Eagle One on time, adding unnecessary stress to the move. I know Eagle One is establishing itself as a U-Haul rental site, but I don't think I should have to drive to a second location to secure the truck I'd rented. Clearer communication before the rental day would've prevented this. Still, the staff I dealt with were excellent.Ronald V.
I dropped it off at Eagle One storagePaul R.
Customer did not leave a comment.MACKENZIE A.
Vehicle was clean and the gas tank full. Smooth experience from beginning to end. Thanks.ALAN F.
Cannot say enough positive things about the quality of service, kindness, and authenticity provided by Lynn at Jam Pac!! Made the whole process way less stressful.Robert T.
Customer did not leave a comment.FELIX D.
Customer did not leave a comment.MARY M.
I was to pickup the truck at one location, i had no clue I did the ride share or what its called. The office at the location was closed and I had to go to the other office to get it fixed. Now about the truck, it was in ok condition for the mileage, the wipers did not work only when used the washer mode.(Safety issue)Thomas C.
Customer did not leave a comment.Terrence S.
Customer did not leave a comment.MARTIN J.
Customer did not leave a comment.Elisse M.
Customer did not leave a comment.PEARLEAN J.
Jam pak has the BEST STAFF MEMBERS . They are very professional and loving. I just love doing business with them.Nicole G.
Thank you for y'all did to help me.Julie H.
Customer did not leave a comment.Ebony S.
Don't take up 15-20 minutes of my rental time verifying who I am. Get the information up front when I make the reservation.Daniel R.
Customer did not leave a comment.LATONYA L.
Friendly, quick, knowledgeable!HELEN A.
Customer did not leave a comment.Marion B.
I have rented 4 vehicles and a trailer from U-Haul over the last 3 weeks each time was a very pleasant experience. Will definitely use againAnthony H.
Reagan is always Incredibly helpful when I need a truckBertie S.
Customer did not leave a comment.BRIAN LEE B.
Customer did not leave a comment.Jeffrey B.
Customer did not leave a comment.Kevin S.
Make sure all employees know the dimensions of all your vehicles. Because one of your employees didn't know it threw us behind 2 hrs for travel. Who ever talked to my (71 year old cousin) told her that a full size bed could fit in a van. So the associate from this store said she made a reservation for another store for a box truck so we got there no reservation. So we came back to the first store and she made preparations for us to take what she had available which was a 15ft box truck. Make sure your employees know the dimensions of your vehicles and if they don't know say soDedrick G.
Customer did not leave a comment.Tara W.
Customer did not leave a comment.Vlad A.
Customer did not leave a comment.David S.
Drop off was smooth with app. Place had ample parking spots and was centrally located!Gregory B.
Great place - very pleasant workers. I will definitely be using again in the future. Thanks.Lessia L.
Customer did not leave a comment.Bertie S.
Customer did not leave a comment.dennis M.
Customer did not leave a comment.Judith G.
Customer did not leave a comment.Yusuf K.
Customer did not leave a comment.Henry M.
Customer did not leave a comment.James F.
Employee of the year... Year in and year out.. very professionalTrenton M.
Customer did not leave a comment.Jack H.
The vehicle had the engine light on. The employee gave me the keys to the wrong van. The back of the van was dirty.Joseph S.
The rep at this location was excellent, and treated me with respect and understanding. Thank youAXEL C.
Excellent customer service!!!Byron P.
Very nice company and placeJoshua D.
The first location did not have the truck that I rented two days in advance. No sorry for your inconvenience or anything. Then the next location that I first called was closed. Employee at lunch had to wait 45 minutes for their return.Karen D.
I didn't get the extra things I ordered such as furniture pads and dolly , aside from that it was a good experienceAlison A.
Second time using Jam Pac and it will always be our go to.Justin L.
Customer did not leave a comment.wendee E.
Customer did not leave a comment.Terry R.
Super convenient and easy to use. Will recommend and definitely use again when needed. Thank you!Justin L.
Self check out was great.William S.
Customer did not leave a comment.Heather M.
Customer did not leave a comment.Eric G.
Customer did not leave a comment.Shawn P.
The woman who took the keys was rude i asked a simple question and she snapped the an back at me .. the parking lot was very little and difficult to get the big truck in And outtamica P.
Customer did not leave a comment.Monica P.
The representative who took my call and assisted me with the truck was amazing! Very friendly and helpful!!Erin Y.
Customer did not leave a comment.Michael K.
Courteous, and helpful personnel.Raja M.
The service was great. The share was step by step and easy to complete.Christina M.
Customer did not leave a comment.James L.
Customer did not leave a comment.Paula M.
Customer did not leave a comment.Jeffrey M.
They took care of business, took my information and I was out of there. Very efficient.Nancy O.
I have rented probably 15 U-Hauls trucks in my life and this one was the best over all experience. Even with COVID19 distancing it was reassuring to hear the voice of Reagan (hope I spelled that correctly) on the other end of the phone. She made the pick up seamless, even though we had to coordinate everything through the drop box opening.Christopher C.
Customer did not leave a comment.Laquavius S.
Customer did not leave a comment.Michael O.
Didn't give me my dolly I rented. The mobile check in process is a joke and took 30 minutes. Charged me for 3 gallons even though I drove 14 miles total. Probably will never use uhaul againJonathan K.
Give frequent discount to frequent renters.. ie: after your 5 or tenth rent of U-Haul... Customer should get the 6 or tenth rent of a U-Haul free or 1/2 offTrenton M.
Nothing keep up the good workAustin H.
Making sure mileage is either exact (exp: 101.7) or rounded up to the next mile (exp: 102). That little bit of a difference can make a big difference!!! Not the agent doing contract fault, more of a corp. software issue. Over all Regan was really great to work with!!!TRACY H.
Customer did not leave a comment.Michael M.
Regan is always extremely helpful.Bertie S.
Everything was quick and easy. The receptionist was very informative and had a great attitude! I definitely will be referring family and friends and returning in the future.Talitha K.
Customer did not leave a comment.Bruce R.
Customer did not leave a comment.melody H.