Be advised: I rented through the app 2 weeks before my rental date the size truck that I wanted and I wanted to pick it up at the EZ Performance Center in Orange, VA. I wanted to do this so I wouldn't have to pay as much in mileage. A day or two later I get an email stating my location had been changed to the J&B gas station in Gordonsville. Although this location satisfied my needs I did provide two weeks notice of my rental request and desired location being at the EZ Performance Center. I would have hoped that giving two weeks notice that my particular request could be met and U-Haul could accommodate my request. I hope that this can be improved in the future.
AARON S
Customer Reviews for J&B Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Didn't check in the truck correctly. I was overcharged for 3 days as a result.
DOUGLAS S