Customer Reviews for J&P Variety 2
(U-Haul Neighborhood Dealer)

Rating:

5.0

This was one of the best rental experiences with your company. Everything went as it should, nice and easy. We'll done. Good guy looking after it.

Rating:

4.0

The gentleman, I did not get his name, was helpful, friendly, patient. 5÷ stars to him. The truck was clean, needs a wheel alignment, though. I am pretty sure I over paid in milage used. Bummer as I am in a budget. All and all the truck got what we needed done. It was convenient to be able to drop off near the destination move.

Rating:

2.0

The way u-haul operates is analogous to the downfall of humanity.

Rating:

5.0

Polite and efficient check in and check out were fast and smooth Thank you

Rating:

5.0

The cost and all of the extras need to be more upfront about everything. The prices for the km’s need to be more consistent. I don’t understand why it’s jumping up to 1.09 from 99 cents. If it was still 99 cents or lower I would be renting a pick up truck every weekend from your company. But I’m not sure anymore

Rating:

5.0

Great customer service

Rating:

4.0

Thanks for all the help and support and quick response for my uses of the u hual I’ll be sure to come back to you when need the unit or if any of my family or friends need one

Rating:

2.0

Everything was fine after I was charged and we did all we had to do perfectly. I was then charged once again this time without my knowledge, or approval or asking and that was very , very uncool

Rating:

5.0

Everything was great.

Rating:

5.0

all good

Rating:

5.0

Unfortunately mid-week they did not have all of the blankets that we ordered

Rating:

2.0

Have the truck ready for the client.

Rating:

5.0

The local dealer was pleasant and helpful.

Rating:

4.0

Vehicle had been smoked in Vehicle was covered in snow and ice Vehicle was driven 2 miles and parked loaded and then would not start … battery dead Unloaded and called for assistance to jump which cost $75 Didn’t want to risk shutting off to put in gas So returned vehicle to dealership Charged full including $15 gas Disappointing….

Rating:

5.0

The inside of the cabin smelt like someone had been smoking in it and there was what looked to be tobacco droppings in the cup holder Customer service was great thought.

Rating:

4.0

For winter, have a brush to clean windows.

Rating:

5.0

I didn't receive the other equipment requested, such as dollies.

Rating:

2.0

I have used this location and the couple that works there are never nice and polite but the male worker when I picked it up was not as nice. The truck was very dirty in the back, I needed to sweep several times and the cab inside was dirty too. The back door was very difficult to open and close.

Rating:

5.0

Nothing,everything was handled just fine.

Rating:

4.0

Service was good

Rating:

1.0

The entire experience from the pick-up, to drop-off, to the surprise extra/unjustified charges added to my receipt, was not good. As a first-time customer, this has left a negative impression on someone who never leaves poor reviews! I will be calling to speak with customer service soon, as I truly believe they should be aware of my experiences.

Rating:

1.0

The store attendant wasn’t the best at customer service. When I went to pick up the truck, he started serving customer behind me eve though I was first in line. When I went to returns the truck and asked for receipt he said he has other customers and Uhaul isn’t important as he will send the recipe later. Very poor customer service.

Rating:

3.0

Interior of cabin had muddy floors and a dirty sock left behind. Not a big deal for me, but it was obvious the vehicle doesn't get cleaned often. Also, look at getting longer snow scrapers/brushes. The 2' one I could barely reach the middle of the windshield and I am 6'3"

Rating:

3.0

Garbage in truck. No window knob on driver door.

Rating:

3.0

Good morning, I received an updated estimate for damage related to my recent rental. The windshield was damaged when I picked up the vehicle, there was a stone chip and small crack on the driver's side. I assumed this was documented as it was very obvious, and we didn't perform a PDI as the clerk stated the truck is ready for you. The crack did get larger as the weather got colder. Is there a system to dispute the charge or is this the correct link? Thanks

Rating:

3.0

The staff was helpful as I called last minute for a truck .. truck was clean and heater worked however brakes need some serious repair very dangerous and the gas gauge is not correct - I drove less than 20 km and gas was $20 not sure how that is correct - hope that is not a scam you have in place -???? Staff was good to accommodate me but as usually could not explain the gas issue …

Rating:

5.0

give more detailed info to the customer especially to first time renters regarding his rental contract just to be clear on important things.

Rating:

3.0

Empty water bottle in console

Rating:

5.0

Cost per km

Rating:

5.0

The Application could not work for me, but when I reached there also the agent was very co-operative and helped me to do it from his system, the best place in ON for using u-haul trucks, not many, but I couldn’t get in Toronto u-haul, I drove to Woodstock, it worked for me

Rating:

4.0

The gentleman here was very helpful and kind.

Rating:

1.0

I did my quote and put in my distance in kms but for some reason it’s read in miles so instead of .89 it’s 1.89 so it dbld what my reservation had previously quoted all felt real sketchy

Rating:

5.0

Way too much money

Rating:

5.0

Everything was excellent I would not change anything.

Rating:

5.0

Staff were so Friendly!

Rating:

5.0

Retailer is absolutely great. Ticked off that I drove exactly 160 kms with the Uhaul pickup truck and it used 54.34 in gas. Highway robbery, no pun intended. I own a Tundra that uses half that gas. Get some efficient vehicles already.

Rating:

3.0

The truck was dirty and the back was dirty with a number of moving blanket just throw in everywhere. Not very professional.

Rating:

4.0

The app is ridiculously slow and it wasted almost an hour of my time when picking up and dropping off.

Rating:

4.0

very helpful and friendly. The only down side is the site is right on a corner.

Rating:

2.0

The back door was wide open with a crack pipe in the back.

Rating:

5.0

N/A

Rating:

5.0

All good

Rating:

5.0

Not a thing , all was perfect

Rating:

5.0

Pickup was fast and painless. Truck was easy to access and clean. Service person was very friendly. Drop off was easy and again friendly service

Rating:

3.0

The mileage was not recorded by the previous user so I was charged an extra $150… which later was resolved. Previous user must have used mobile drop off and store clerk’s not aware? so perhaps improvements with that procedure should be looked into.

Rating:

5.0

First experience renting from them and overall it was excellent. Staff were courteous, knowledgeable and friendly. Just continue to give this kind of service.

Rating:

5.0

Owners were accommodating and friendly. Highly recommend

Rating:

3.0

Don't change pickup location. Booked it for a place within walking distance and it was changed to across town.

Rating:

3.0

The truck I rented was clean, but the traction control light came on for service as did the stablitrak light saying it needed service. I got the feeling that these trucks have not had maintenance on them in awhile.

Rating:

5.0

No improvement. Loved it. Didn’t even use that much gas either!

Rating:

5.0

Only thing is, is the back of the truck needed to be swept out before we could use it; this should have been done before hand in my opinion.