The person helping was not educated on towing requirements. Instead of telling me that the hitch ball rating was not adequate and I just needed to get a ball with higher load rating. I believe they even sell them in-store but didn't even offer to buy it there, I had to go to a trailer supply store where they advised i just needed a a higher rated ball.
FREDDIE S
Customer Reviews for J&Rs Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were ready with smiles to assist us
HOLLY REveryone was very kind , very patient , very useful Thank you for everything
ERNESTO VEverything was great with the location... the only complaint I have was with the truck... the a/c was out in the truck when we first started... about an hour and 15 min into the trip it finally came on ( we had an hour and 35 min trip all together ) it was in the 90's so the biggest part of it trip was extremely hot... after taking 2 hours to load we were going to cook off which did not happen... not sure how to keep this from happening to the next person but it was a miserable trip...
JANET SThe dolly we rented had its lights out and a tire had a bump we had to drive at 45 miles an hr for 1652 miles. It prolonged my trip and cost me more.
NICHOLAS RThe reservation process was fast and painless. It took only a few minutes to pick up the truck on moving day.
CRAIG PN/A
MICHAEL OI was charged $15.00 for using the truck a grand total of 11 miles. That means your truck gets 2.75 miles to the gallon or the person that checked the truck in lied about the fuel. I do have a photo of the start and end showing the miles and fuel levels.
STEPHEN BNothing, everything was good. From checking in to picking up and the space to hook up the trailer.
JESUS FNothing…
ELIZABETH NSuper easy and helpful. Staff was well informed and made the process very easy
STEVEN PCustomer service was quick , informative and helpful. No issues with receipt or turn in of rental van. Will use their services again if the need arises.
JOHN HEveryone was very friendly, helpful, and knowledgeable about towing.
ROBERT DTook some time to get checked out... but team was very helpful, even providing direct lines of communication should we run into trouble.
JAMES GStaff does not know what they’re talking about. They even got the gas mileage wrong even though it was the correct gas mileage. I would not recommend going through a third-party that does U-Haul specially JR‘s Ace Hardware in Potter, Texas.
EMANUEL GEverything was great, unfortunately the app makes everything confusing and takes longer to check in/out and the price is crazy high now.
SHAUNDA TNo problems.Lots of room to park.
BRYAN LGreat customer service. Very friendly staff
JORGE Mi had issues with the equipment and have filed a claim on the truck. The truck was leaking inside the cabin both left and right passenger, wipers were no good and a burning brakes smell coming from rear passenger side.
MIRIAM SEverything was amazing only issue 50 mins hold make a reservation . But kudos to U haul keeping customer service jobs in U,S and not outsourcing was very quick to speak the reps and get help….
NILAMBARI SThey were friendly and helpful Also they made it easy and fast to get in and out of the rental.
RAYMOND DCheck the muffler exhaust system on the 20’ truck I rented. It was very loud !!
GREGORY MMatt was professional!! Excellent customer service skills!!
DEBORAH HThe young man I dealt with was officious and unfriendly. He was not knowlegable about the equipment, to the point of not knowing how to unhitch the trailer.
JAMES SExcellent customer service!
STEPHENE PVery friendly staff. Quality products provided for rental!
DAVID GThe equipment was in good working condition. it was just a little dirty.
JOSE CSteve Hawkin was a fantastic person to deal with.
Clinton MStore personnel were extremely polite
MARK Vsimple and easy.
christina hStaff is very helpful and friendly.
Kelly KThe team here was AMAZING - very helpful and friendly!!
Matthew KVery nice rental clerk. It was easy to rent and price was reasonable.
JOANNA RKeep up the good work !
HAROLD JThe U-Haul system was an issue which took over 15-18 minutes to rent a hand truck/dolly for $7. Then upon return took another 10 minutes (these are times at the register not waiting in line). This was a soup sandwich for the system.
Warren PThe first truck had a flat tire and the door didn’t open. The people in the store resolved it quickly and replaced with a good truck. The people on the phone offered roadside assistance which probably came after I got the new truck. The employees at JR’s Ace hardware made it a good experience..
Brendan HDoes not communicate with pick up location. Was told one thing when picking up, then charged cause I did what I was told when picking up
JOHN MThe customer service side of things was great! On the equipment itself, the ratchets to the straps on the trailer I rented were rusted and tough to operate. Fortunately I was wearing work gloves but could have jammed my finger otherwise. Not sure if it’s simple, like WD40, or if they need replacing. But that could have been better. Overall a great experience and would return to do business here again. Thank you!
JUAN RVery professional
MARY NSherry was very friendly and helpful with the process
GREGORY RNo improvement needed
Lisa CThe truck was filthy and smelled like marijuana. We had to clean it ourselves just to use it.
CATHERINE E10/10 fantastic customer service, in particular to the cashier who checked me out.
ISAAC WBoth visits to pickup and drop off was excellent service
CECILIA REasy and fast service for my move .the employees very knowledgeable and professional! I recommend them 100%!!!
VANESSA Cthis location was very close to where I live and the truck was in great condition and I would recommend this location to anyone
Lisa CThe U-Haul was dirty inside and out. The gas mileage was incorrect. The representatives were unprofessional and unhelpful. My experience was traumatic.
Monique DHad to tell them the turn and brake signal were out. Had to drive back and get them fixed, also smelled like horse stall and was dirty I had to wash it myself. The corporate U-Haul were much nicer. And returning to same place was very inconvenient. Can’t understand why U-Haul corporate do not oversee these type Of satellite locations. Sad and no refund for anything I put into it.
DAVID MGreat job helping hook up!
PATRICK RVery efficient, courteous and professional
Tracey AEnsure that the truck if fully cleaned before renting it out
Emara K