Customer Reviews for J&J Colonial Cleaners Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of J&J Colonial Cleaners Inc

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Darryl B. on

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All good, thank you.

ROYAL R. on

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Easy to turn in

Nicole S. on

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Customer did not leave a comment.

BRUCE K. on

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Customer did not leave a comment.

Jason M. on

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The guy who rented me the trailer (in Georgia) did NOT know how to login and take pics from his phone or process an application. It took OVER TWO HOURS to get me going and finalized. He did not get the paperwork going until half an hour into the conversation and I did it Online previously. Then he had to get a copy of my license and could take a pic with his phone or could he print out a receipt— and he wanted to charge me another $60! What is the purpose of preparation online and payment online previously? The yard was so small and not well signed. He did not really know how to hook up the trailer and I had to assist. Really? This was the most poor customer service experience I have ever had with a rental! The fact he took over two hours to get it all done even after calling your help desk 2X! I should charge you all my hourly rate because of his ineptitude and lack of understanding of the process! I really want my money back and ask that he be given some remedial training. AU h a total waste of time and effort. Again I want my money back and will pursue this complaint with the BBB and State Insurance Commissioner — as he could not explain they the various levels of insurance covered. Poor communication and poor customer experience all the way around. Incidentally, when I dropped off the trailer in Montana, the Manager sent me an email and said he would get with the Georgia office. The worker in Montana who took my trailer in and checked it over with me was excellent and very helpful. Thanks you for your time and ability to listen. Jason Mercier 254-339-0740 jason4ou3@gmail.com

tiesha C. on

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Ethan R. on

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heather M. on

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Friendliest folks, and more than willing to help you any way possible...

Eric C. on

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Besides a few trailers parked in a muddy side yard you would never know this was a uhaul place. Zero trailer or towing items in the store. Made reservation online but was not ready for me at pickup. After departing location, trailer popped off my hitch as they never tighten it down. Glad I didn’t lose my truck.

Jeffrey M. on

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Everyone was very helpful and friendly.

Jeffrey M. on

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Eeryone was very helpful and friendly.

Kenneth M. on

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Customer did not leave a comment.