Customer did not leave a comment.Paul G.
Customer Reviews for J&J Colonial Cleaners Inc
(U-Haul Neighborhood Dealer)
Harlem, GA 30814
Services at this Location:
- Mon-Tue: 8:30 am - 5 pm
- Wed: 8:30 am - 12 pm
- Thur-Fri: 8:30 am - 5 pm
- Sat: 8:30 am - 12 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOHN N.
Customer did not leave a comment.CHILION B.
Customer did not leave a comment.JARED H.
While close to my residence and convenient, drop off point did not answer phone prior to my arrival (opens at 8 AM), and didn't have a copying machine, but wanted copy of documentation given to me from pick-up point. The gentleman that closed ticket did everything on cell phone (didn't look official) and did not offer to assist in dropping trailer (probably because it was raining). He also did not conduct any inspection of the equipment prior to my departure.JAMES J.
Better customer service. I had issues with the truck and didn't even get to finish my load call reported it but still they wanted me to bring the truck back to its location even though I stated that the truck brakes felt bad and I didn't know what to do and I didn't feel safe all they could think about was adding another late fee of adding a fee for turning in at the wrong location it didn't matter whether I got hurt or hurt someone else in the process of getting on that truck back I had to have someone else finish my move pay extra money after I had rented his truck and still I didn't get any help from customer service only got it running around.Martha R.
The truck had obviously been sitting for a long time, but the cab smelled like smoke, with ashes in ashtray and had some peanuts and snack crumbs on floor. Truck was pretty beat up, even though I paid for full insurance, I felt like had I not it would have been easy for the drop off location to charge for damage.Noah H.
The staff can be at work to help the next customer, not charge extra days because they were closed or away from work for personal errands. The business was closed over the weekend, and staff was away from work for personal errand until very end of the day and charged me extra for them not being there or open.Anthony G.
Key drop box is around building where you cannot see it until you go off into the grass; Staff is not there during majority of business hours for personal errands; I was charged an extra day due to staff at drop off being away on personal errand and not back at work to accept turn-in until very end of the day.Anthony G.
Excellent drop off experience.Stevens W.
Customer did not leave a comment.THEODORE H.
Customer did not leave a comment.MARK E.
Customer did not leave a comment.Eric J.
Customer did not leave a comment.Zane W.
Was very hard to find.Alan J.
The lady that supported me was great but the uhaul customer service line was slow to answer. The customer service team should be easier to access for their sales peopleAndrew M.
I of the trailer away I advance because they are closed on Sundays. I get it home and open it up the next morning only t see a trailer full of someone else's furniture in he trailer.Bobby E.
I explained where I was moving to but was never given the option to turn in the truck once we downloaded. I wasn't told that rentals weren't by the day but instead I was charged for over 200 in miles. Extremely disappointed with how I was treated in the process. I rented from one location and the day of the rental I received a call to switch location for pick up.Marquita B.
Customer did not leave a comment.Amanda H.
nothing this place had a nice sales person and knew his stuff. very helpful.WILLIAM R.
good experience...CRAMMER B.
U-Haul website said they opened at 7:30 AM. When I got there at 7:45 AM, sign on door said they opened at 8:30 AM. When no one had shown up by 8:45 AM, and I couldn't get any answer on their phone number, I called the main U-Haul support number. Someone finally showed up after 9:00 AM, but then they had to call someone else to find out whether the truck had already been rented to someone else or not, and then where the keys to the truck were. When we finally got everything straightened out, and I got the keys to the truck, I found that the cab hadn't been cleaned up from the previous rental. Overall, a very poor experience. Not what I would expect from U-Haul.James D.
Customer did not leave a comment.Hope G.
There are no improvements needed, customer service was superb and rental process was quick and easyOLYMPICA T.
I wasn't aware that you had changed my pick-up location until I arrived at the location where I reserved the rental. This cost me some time on my move and I wasn't very happy with it. I would also like you to be aware that I would have paid up to 15% extra if only the vehicle that I was rented had cruise control, which unfortunately it did not. Please let customers know if the vehicle they are reserving has this option available.DUSTIN B.
Customer did not leave a comment.larry S.
Our reservation was for 10, however one of the confirmations said 10:59 so we arrived at 10:45 just to be on the safe side. When we arrived, the gentleman helping us said he came just for that and was about to leave since we didn't show up on time. The pickup process was very long and we weren't given any review of rules or check of equipment. He handed us the keys and motioned to the lot telling us it was over there. We asked which truck was ours and he said he didn't know but thought it was the one on the end, not bothering to explain that they are labelled and the number was on the key. Then he promptly walked back inside without ensuring our equipment was appropriate.Luke G.
Customer did not leave a comment.Concepcion P.
Customer did not leave a comment.Lisa H.
Customer did not leave a comment.David D.
Willie the salesman was very nice friendly and helpful job well done. Happy New Year and thanks .Gloria P.
Customer did not leave a comment.Greg E.
Customer did not leave a comment.STACY M.
All good, thank you.Darryl B.
Easy to turn inROYAL R.
Customer did not leave a comment.Nicole S.
Customer did not leave a comment.BRUCE K.
The guy who rented me the trailer (in Georgia) did NOT know how to login and take pics from his phone or process an application. It took OVER TWO HOURS to get me going and finalized. He did not get the paperwork going until half an hour into the conversation and I did it Online previously. Then he had to get a copy of my license and could take a pic with his phone or could he print out a receiptâ€” and he wanted to charge me another $60! What is the purpose of preparation online and payment online previously? The yard was so small and not well signed. He did not really know how to hook up the trailer and I had to assist. Really? This was the most poor customer service experience I have ever had with a rental! The fact he took over two hours to get it all done even after calling your help desk 2X! I should charge you all my hourly rate because of his ineptitude and lack of understanding of the process! I really want my money back and ask that he be given some remedial training. AU h a total waste of time and effort. Again I want my money back and will pursue this complaint with the BBB and State Insurance Commissioner â€” as he could not explain they the various levels of insurance covered. Poor communication and poor customer experience all the way around. Incidentally, when I dropped off the trailer in Montana, the Manager sent me an email and said he would get with the Georgia office. The worker in Montana who took my trailer in and checked it over with me was excellent and very helpful. Thanks you for your time and ability to listen. Jason Mercier 254-339-0740 firstname.lastname@example.orgJason M.
Customer did not leave a comment.tiesha C.
Customer did not leave a comment.Ethan R.
Friendliest folks, and more than willing to help you any way possible...heather M.
Besides a few trailers parked in a muddy side yard you would never know this was a uhaul place. Zero trailer or towing items in the store. Made reservation online but was not ready for me at pickup. After departing location, trailer popped off my hitch as they never tighten it down. Glad I didn't lose my truck.Eric C.
Everyone was very helpful and friendly.Jeffrey M.
Eeryone was very helpful and friendly.Jeffrey M.
Customer did not leave a comment.Kenneth M.