Customer Reviews for J&J Food Mart
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of J&J Food Mart
Adam K. on
The clerk was kind and extremely helpful!
judy W. on
Nothing at all.
brittany R. on
Needs new windshield wipers. Truck was disgusting. Truck was not on full when picked up but I was advised to fill it back up
Ruth J. on
Share that the blankets and dolly would be zip tied so that people come prepared
Thomas A. on
When I arrived they could not find the keys. Finally put me in a larger truck but I lost 45 minutes in the process. Make sure you have equipment before you take a reservation.
Paul G. on
Using your phone to check in takes more time than to do it at the counter.
David Y. on
Most pleasant and helpful experience to date from this location
Daniel A. on
Hard to tell if equipment is clean when it’s not there. It’s disappointing. I had to move all my heavy stuff by hand. Thank god I had help or I would have been stuck.
Everette M. on
Way to expensive. I spent 115 dollars just to go to 30 minutes down the road and back.
CRAIG W. on
Went to pick up the truck, no one was there?
Tale M. on
This location is always rude & unprofessional
ELIZABETH W. on
Nothing. Good down to Earth regular people with good food and very friendly.
JIWAN J. on
Checking in and out was outstanding
William F. on
JJ's place was a wonderful establishment to do business with; I will definitely return there if I ever need to rent another truck. The staff was very nice and helpful and the trucks were well maintained.
Kenard G. on
N/a
John R. on
As usual the equipment reserved online was not available when I arrived to pick it up. When I arrived at the location I was told that they do not carry appliance dollies at that location and I would have to go to another location to get one. I called the other location and was told that there was one there so I drove to that location only to find out that they never had one to give me. There is no committment to fulfilling the customers reservation no matter where you rent from. You always have to get a different size truck than what you want or you can't get a dolly or some other thing that you have reserved.
Christa W. on
Courteous, professional yet with that friendly neighborhood spirit
Isaiah C. on
I was not told while making a reservation that I could save money on weekday verses weekend rents. Not good business.
UCHENNA V. on
The truck was rather dated and difficult to drive. The floor mats were muddy and there was a discernible odor of cigarette smoke. However and overall, it was an above-average experience and the store personnel was very helpful and friendly
TED S. on
Very professional. Had to straighten out the mistakes from the pickup location where the truck didn’t match the paperwork.
David M. on
The man checking me in was rude. Said he wished they didn't have Uhaul he hated it. Also he refused to give me Mon through Thursday mileage rate. Charged me Friday Saturday rate
carol I. on
Pick up was awesome! But when I returned the guy was a jerk and not very nice and I had no problems with my rental back on time and a full tank off gas so I don’t know why he was so mean..
ROBYN K. on
The employees of J & J Food Mart were very helpful and friendly. The mobile app is not user friendly and very frustrating for pick up so I didnt even attempt to try it for return. The app is ok for reservations but that's it.
BENJAMIN S. on
My vehicle was displaying the CHECK ENGINE light. Two tires were very UNDER-INFLATED which required me to stop at a tire shop to properly inflate.
Adam P. on
The owners were pleasant and very easy to work with! They made the experience a good one, and I would recommend this location to a friend.
Ulrich E. on
Truck had a gas mileage of about 1.5mpg. I drove six miles (including to the gas station) and put in 4 gallons to return it as full as I had gotten it. Drove with a very light load, and, no, I didn´t have the hand brake on... Scandalous!
Shawlene C. on
Nothing, my experience was very pleasant!
Jessica R. on
Nothing!
Jason M. on
Non smoking trucks
Dan S. on
Location appears horrible, store looks run down and dirty. I went inside to find an extremely nice and knowledgeable man behind the counter. He was awesome. Only complaint is the location and run down appearance of the store. Dan Sawyers
Michael V. on
Understaffed, only one employee for busy gas station who also had to deal with the rental. Took a long time.
Jack R. on
Reduce rates on milage?
Charles B. on
Movers from your site never showed up and didn’t respond to messages. When I called 866-748-4110, they really didn’t care. Will never use them again. Site won’t even allow for a review
Terry M. on
Too damn expensive.And i had to leave a 150.00 deposit.I will always rent from Cherry St from now on and no where else
Spanious J. on
Trucks need to be thoroughly cleaned before the next customer rental. I had to clean that nasty truck prior to using it!!
Carin I. on
Have everything printed out and ready for pickup
Keith S. on
Everything went fast and customer service was excellent
Alex G. on
Lower your prices for people who are local. Also, you could send coupons to people.
ANTONETTE B. on
It was quick and easy. They had about 4-5 trucks ready. We were in and out within 10 minutes.
Ricky H. on
We attempted to check in online to pick up the truck. It took well over 30 minutes to get through this process! Taking this amount of time is absolutely ridiculous. The employee at this location was great to help us complete the process. Needless to say I will never use the online pick process again, as it wasted so much of our valuable time.
deanna E. on
The vehicle was clean but the battery died half way through the move. I had to contact a friend to come and help. It took a lot of time out of our day and we didn’t finish until close to 8:00 pm. Outside of that everything was fine. The folks that did the paperwork etc. were very friendly and accommodating.
Conrad L. on
I rent from U-Haul all the time and this was the worst experience I have ever had, and honestly if I do not get a refund for services I will never use U-haul again
Clayon H. on
The service is very deceptive unfair unreasonable and defeating. The truck as only 19.95 dollars on it and I paid over 80 dollars for using the truck for about 2 and a half hours. I bought 25 dollars gas and had to pay 63 dollars. I cover a journey of 39 miles round trip. I would never use this service again even if I was offered it for free and I would not recommend the usage to my worst enemy I will not get over this deception
Ray L. on
Not a thing I needed a furniture dolly and they had one available.Everything went very smooth. I'll use them again.
Harry V. on
Very satisfied with this location. Service person was very helpful. Will recommend this location to all my friends.
Ray L. on
This was a last min move.They had a truck available and the process was smooth.
Felicia F. on
The clerk was very nice and friendly. It was just she had too many job duties for one person.
SHAWN T. on
U guys should be called ace in the hole UHAUL...
Lorraine M. on
Staff were helpful and pleasant during pick up and drop off process!
Jerri E. on
When I brought the truck back to the store. The man that went out to look at the truck had an attitude about him which was not necessary. The young man behind the counter informed the man he was going to look at the truck and check me in and the man insisted he go out and had an attitude for no reason. Nothing was said to this man for him to act like that.
carol I. on
J & J Mart was terrible, I will never go to them again my whole experience this time was awful with them and Uhaul.. Everyone needs to be up front and truthful to the customer.. I used this service days prior and used Parkway tire and they were Great!!
Christakis F. on
The first rep who gave us rental was very quick efficient and new what she was doing. When we returned the truck. This fellow was not familiar with uhaul. He had to call someone from uhaul to ask what to do while he was also trying to check other customers with their needs at the same time leaving us waiting. In the end he did not even give us some copy of receipt we returned truck. They need to be trained before they start job for uhaul. That's why I gave them the rating.
jamesetter C. on
The new process for check in check out was easy and efficient.
ben M. on
Cancel your contract with this location. The customer service was awful. They were unorganized, unhelpful and resentful of my being there. They over listed the fuel level on the truck when I first picked it up (1/4 of a tank instead of 1/8th), and they had to adjust it down before I would accept the truck (and apparently they didn't do that correctly either). When I dropped it off, they actually argued about the fuel level (when I had brought it back with more gas in it than it had when I'd picked it up!). I expected to have a fuel credit, but I wound up paying extra just to get out of there faster and be done with it. There wasn't a zip tie on the hand truck when I picked it up (thankfully I noticed that before leaving), and the tires were underinflated. I shouldn't have to stop and do basic maintenance and fuel up the before I can use it. Needless to say, this experience was very disappointing. I will, with great reservation, consider using U-Haul again, but never at this location.
Justin D. on
The rates are a rip off. Say one price and be another I paid 57 dollars for four hours local one time and paid 109 for the same amount of hours the second time such a rip off and over priced I will not use them again.
James S. on
Truck was very dirty inside. Cashier was told by person RETURNING the truck that the engine cover was not in place... Not handled. Had to do it myself. No appliance dolly as requested. I folded pads and swept truck but did not receive $25 discount that the sign mentioned. Nope won't be back there again.
deena P. on
They didn't have the dolly I reserved. Will not use again.
Craig W. on
Nothing...customer service was great!
Lorie S. on
Had a rough start but because the manager cares about his customers, he fixed the problem and Im very satisfied and would recommend anyone. The cashier, April was very friendly and apologized for issues. She is helpful and has a wonderful personality. Thanks Jays!
Jeffrey W. on
After a personal error, the cashier worked diligently to find me a truck and called as soon as one became available. She was outstanding and exemplifies superior Customer Service.
James S. on
Easy process