Customer Reviews for J&J Food Mart

thx,but NO THANKS

Excellent and friendly customer service. It was super easy!

Terrible experience start to finish: J&J is a convenience store, J&J did not have the equipment I reserved, the attendant could not tell me if the truck had been sanitized b/c "she did not check it in", covid or no covid the truck was filthy and gross, I had to sanitize the truck myself, the AC worked 40% of the time (87 degree day), drivers side windshield wiper was worn out...etc

Very pleasant experience would use this location again very friendly staff

Teresa was a very friendly, polite and helpful employee that helped me with my u-haul rental. When I need a u-haul I always get it at this location. It is the best and most convenient u-haul in town. Thank you. Ellizabeth M Wilson

Use another location

Make sure the trucks are clean and swept out before renting to customers. There was literally dirt, trash, parts to a bed and what appeared to be a used adult diaper. Absolutely disgusting! Although the lady inside was extremely apologetic and sweet, it should have NEVER happened.

Would have been nice if I knew what I was paying after left the truck off, she just said I just need the key, did not check millage or gas, so I did not know what I would be changed

I reserved a truck and dolly on line and when I went to pick up the truck they didn't have a dolly which I really needed. I called uhaul to speak with someone directly to reserve a dolly elsewhere. They were very helpful in reserving just the dolly. When I got to the location they said they didn't rent out just dollies without a truck. Then they said there is a $60 deposit for a $7 dolly. Then they couldn't find my reservation. Finally they found the reservation and allowed me to rent the dolly without the deposit. So at the end it turned good it was just a lot of wasted valuable time getting there.

Allowed me to reserve before location opened using mobile app. Then mobile pickup was not available. Another location gave me a filthy truck (not the van I reserved) that smelled like weed. Then I was charged .69 per mile not .39 as original contract stated.

Theresa was very accommodating. I thought I had made a reservation. But not. She helped me get the truck in the spot. Very nice and professional. Thanks

The clerk was kind and extremely helpful!

Nothing at all.

Needs new windshield wipers. Truck was disgusting. Truck was not on full when picked up but I was advised to fill it back up

Share that the blankets and dolly would be zip tied so that people come prepared

When I arrived they could not find the keys. Finally put me in a larger truck but I lost 45 minutes in the process. Make sure you have equipment before you take a reservation.

Using your phone to check in takes more time than to do it at the counter.

Most pleasant and helpful experience to date from this location

Hard to tell if equipment is clean when it's not there. It's disappointing. I had to move all my heavy stuff by hand. Thank god I had help or I would have been stuck.

Way to expensive. I spent 115 dollars just to go to 30 minutes down the road and back.

Went to pick up the truck, no one was there?

This location is always rude & unprofessional

Nothing. Good down to Earth regular people with good food and very friendly.

Checking in and out was outstanding

JJ's place was a wonderful establishment to do business with; I will definitely return there if I ever need to rent another truck. The staff was very nice and helpful and the trucks were well maintained.

N/a

As usual the equipment reserved online was not available when I arrived to pick it up. When I arrived at the location I was told that they do not carry appliance dollies at that location and I would have to go to another location to get one. I called the other location and was told that there was one there so I drove to that location only to find out that they never had one to give me. There is no committment to fulfilling the customers reservation no matter where you rent from. You always have to get a different size truck than what you want or you can't get a dolly or some other thing that you have reserved.

Courteous, professional yet with that friendly neighborhood spirit

I was not told while making a reservation that I could save money on weekday verses weekend rents. Not good business.

The truck was rather dated and difficult to drive. The floor mats were muddy and there was a discernible odor of cigarette smoke. However and overall, it was an above-average experience and the store personnel was very helpful and friendly

Very professional. Had to straighten out the mistakes from the pickup location where the truck didn't match the paperwork.

The man checking me in was rude. Said he wished they didn't have Uhaul he hated it. Also he refused to give me Mon through Thursday mileage rate. Charged me Friday Saturday rate

Pick up was awesome! But when I returned the guy was a jerk and not very nice and I had no problems with my rental back on time and a full tank off gas so I don't know why he was so mean..

The employees of J & J Food Mart were very helpful and friendly. The mobile app is not user friendly and very frustrating for pick up so I didnt even attempt to try it for return. The app is ok for reservations but that's it.

My vehicle was displaying the CHECK ENGINE light. Two tires were very UNDER-INFLATED which required me to stop at a tire shop to properly inflate.

The owners were pleasant and very easy to work with! They made the experience a good one, and I would recommend this location to a friend.

Truck had a gas mileage of about 1.5mpg. I drove six miles (including to the gas station) and put in 4 gallons to return it as full as I had gotten it. Drove with a very light load, and, no, I didn´t have the hand brake on... Scandalous!

Nothing, my experience was very pleasant!

Nothing!

Non smoking trucks

Location appears horrible, store looks run down and dirty. I went inside to find an extremely nice and knowledgeable man behind the counter. He was awesome. Only complaint is the location and run down appearance of the store. Dan Sawyers

Understaffed, only one employee for busy gas station who also had to deal with the rental. Took a long time.

Reduce rates on milage?

Movers from your site never showed up and didn't respond to messages. When I called 866-748-4110, they really didn't care. Will never use them again. Site won't even allow for a review

Too damn expensive.And i had to leave a 150.00 deposit.I will always rent from Cherry St from now on and no where else

Trucks need to be thoroughly cleaned before the next customer rental. I had to clean that nasty truck prior to using it!!

Have everything printed out and ready for pickup

Everything went fast and customer service was excellent

Lower your prices for people who are local. Also, you could send coupons to people.

It was quick and easy. They had about 4-5 trucks ready. We were in and out within 10 minutes.

We attempted to check in online to pick up the truck. It took well over 30 minutes to get through this process! Taking this amount of time is absolutely ridiculous. The employee at this location was great to help us complete the process. Needless to say I will never use the online pick process again, as it wasted so much of our valuable time.

The vehicle was clean but the battery died half way through the move. I had to contact a friend to come and help. It took a lot of time out of our day and we didn't finish until close to 8:00 pm. Outside of that everything was fine. The folks that did the paperwork etc. were very friendly and accommodating.

I rent from U-Haul all the time and this was the worst experience I have ever had, and honestly if I do not get a refund for services I will never use U-haul again

The service is very deceptive unfair unreasonable and defeating. The truck as only 19.95 dollars on it and I paid over 80 dollars for using the truck for about 2 and a half hours. I bought 25 dollars gas and had to pay 63 dollars. I cover a journey of 39 miles round trip. I would never use this service again even if I was offered it for free and I would not recommend the usage to my worst enemy I will not get over this deception

Not a thing I needed a furniture dolly and they had one available.Everything went very smooth. I'll use them again.

Very satisfied with this location. Service person was very helpful. Will recommend this location to all my friends.

This was a last min move.They had a truck available and the process was smooth.

The clerk was very nice and friendly. It was just she had too many job duties for one person.

U guys should be called ace in the hole UHAUL...