Customer Reviews for J&J Food Mart
(U-Haul Neighborhood Dealer)

442 reviews

2022 S Broad St   Winston-Salem, NC 27127

(336) 793-2224

Location Hours

  • Mon-Sun: 7 am - 3 pm

Services at this Location:

Contact Us

(336) 793-2224

2022 S Broad St
Winston-Salem, NC 27127

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing

Sadena B. 
Rating:
2.0

Customer did not leave a comment.

benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
1.0

Better Customer Service at J & J food mart. The cashier had a horrible attitude and I don't have to deal with that when I can use another company. They make the U-haul customers wait while continuing to allow customer for their store to go first per the owners request. I have not had any problems with U-haul but after moving all day and night and this happening will make me use another company. My truck wasn't cleaned. They don't make sure they are cleaned just check the mileage and gas. Hopefully service isn't needed because I will be going somewhere else

Daphne D. 
Rating:
3.0

Customer did not leave a comment.

Gvarus M. 
Rating:
4.0

Customer did not leave a comment.

Janice S. 
Rating:
5.0

Customer did not leave a comment.

Armando S. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
4.0

Customer did not leave a comment.

Neil T. 
Rating:
3.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

Alice T. 
Rating:
5.0

Great service an give good help an price is reusable

SHERMAN M. 
Rating:
5.0

Nothing the lady at the register was very helpful and knowledgeable

LaQuesha C. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
1.0

The truck was dirty, with less that half a tank of gas. I ordered a dolly, which was not in it. I was directed to another Uhaul office to get one. When I received my final bill, I had been charged for furniture pads that I did not order or receive. When I disputed the $20 charge for that, I was told an adjustment would be made, but then the $20 plus $3 (for something unknown as of yet) were charged to my card! I am preparing to call the service number. The last 2 times I've tried, the wait was 59 minutes. Don't ask to be put in line for a call back, because I've done that, and the call back never came. Overall, not much more could have been wrong with this experience.

Camille L. 
Rating:
5.0

Customer did not leave a comment.

MELVERNIA H. 
Rating:
3.0

Customer did not leave a comment.

Laura G. 
Rating:
3.0

I never got my appliance dolly, I paid an extra $20 for the appliance dolly and they only had furniture dollies. This is the 2nd time at this location that they do not have my additional equipment so I don't know why offer it if you can not provide it.

Lizbeth V. 
Rating:
4.0

Staff were very pleasant and helpful!!!

REMONA B. 
Rating:
4.0

Young lady who assisted me was very knowledgeable and friendly. Great customer experience.

Tammy M. 
Rating:
5.0

Cashier was super friendly, check-in and check out process was easy.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
3.0

Customer did not leave a comment.

Heather P. 
Rating:
5.0

Thank you for your service

Jean Marie F. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
2.0

The employees were great, but process took longer than expected. Truck clean but poor running condition. Did not feel comfortable that lights were working even minimally and engine needed an overhaul. But I repeat, employees were great.

Alex C. 
Rating:
5.0

This location is the best .

ELIZABETH W. 
Rating:
5.0

Truck had problems with driver's side door. It wouldn't close properly, so there was a constant noise seeping in. If I would have been going long distance, I would have turned it back in for another.

Elnoria H. 
Rating:
3.0

I really can't rate this place because I only dropped it off and was upset with the run around that I received from uhaul because they did not give me a drop off location. I found out later to bring it to this place Since it was a one way drop off, I left the key with my grandson because I live in Durham. He had to drive to this location and walk back to the previous location so I don't think he paid much attention to the appearance.

VANESSA P. 
Rating:
5.0

Customer did not leave a comment.

Kaamilya M. 
Rating:
3.0

Clean the mud and trash and crap out the cab area! Wow!

Spanious J. 
Rating:
2.0

Truck vwas unclean, Truck had engine issues and barely ran, charge was higher than quoted

Justin I. 
Rating:
5.0

Customer did not leave a comment.

Kimberley V. 
Rating:
5.0

The Lady sales person went over & beyond for me, it was a last minute reservation; & she made it happen! Thank You sooo much!!!🙂😇

Cassandra W. 
Rating:
1.0

thx,but NO THANKS

Anthony B. 
Rating:
2.0

Customer did not leave a comment.

Cynthia G. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

Bonnie C. 
Rating:
4.0

Customer did not leave a comment.

Danny L. 
Rating:
4.0

Customer did not leave a comment.

Emilie J. 
Rating:
5.0

Excellent and friendly customer service. It was super easy!

Patricia C. 
Rating:
1.0

Terrible experience start to finish: J&J is a convenience store, J&J did not have the equipment I reserved, the attendant could not tell me if the truck had been sanitized b/c "she did not check it in", covid or no covid the truck was filthy and gross, I had to sanitize the truck myself, the AC worked 40% of the time (87 degree day), drivers side windshield wiper was worn out...etc

hardt B. 
Rating:
5.0

Very pleasant experience would use this location again very friendly staff

william W. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
3.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Teresa was a very friendly, polite and helpful employee that helped me with my u-haul rental. When I need a u-haul I always get it at this location. It is the best and most convenient u-haul in town. Thank you. Ellizabeth M Wilson

Elizabeth W. 
Rating:
2.0

Use another location

Reggie C. 
Rating:
5.0

Customer did not leave a comment.

Vianesa A. 
Rating:
2.0

Make sure the trucks are clean and swept out before renting to customers. There was literally dirt, trash, parts to a bed and what appeared to be a used adult diaper. Absolutely disgusting! Although the lady inside was extremely apologetic and sweet, it should have NEVER happened.

Kimberly P. 
Rating:
3.0

Would have been nice if I knew what I was paying after left the truck off, she just said I just need the key, did not check millage or gas, so I did not know what I would be changed

PRISCILLA C. 
Rating:
5.0

Customer did not leave a comment.

Dian Y. 
Rating:
3.0

Customer did not leave a comment.

Jane B. 
Rating:
2.0

I reserved a truck and dolly on line and when I went to pick up the truck they didn't have a dolly which I really needed. I called uhaul to speak with someone directly to reserve a dolly elsewhere. They were very helpful in reserving just the dolly. When I got to the location they said they didn't rent out just dollies without a truck. Then they said there is a $60 deposit for a $7 dolly. Then they couldn't find my reservation. Finally they found the reservation and allowed me to rent the dolly without the deposit. So at the end it turned good it was just a lot of wasted valuable time getting there.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

Whitney F. 
Rating:
1.0

Allowed me to reserve before location opened using mobile app. Then mobile pickup was not available. Another location gave me a filthy truck (not the van I reserved) that smelled like weed. Then I was charged .69 per mile not .39 as original contract stated.

Rob I. 
Rating:
4.0

Theresa was very accommodating. I thought I had made a reservation. But not. She helped me get the truck in the spot. Very nice and professional. Thanks

Andrew L. 
Rating:
4.0

Customer did not leave a comment.

Maalik C. 
Rating:
5.0

Customer did not leave a comment.

AMY L. 
Rating:
5.0

The clerk was kind and extremely helpful!

Adam K. 
Rating:
5.0

Nothing at all.

judy W. 
Rating:
3.0

Needs new windshield wipers. Truck was disgusting. Truck was not on full when picked up but I was advised to fill it back up

brittany R. 
Rating:
5.0

Share that the blankets and dolly would be zip tied so that people come prepared

Ruth J. 
Rating:
4.0

Customer did not leave a comment.

Bruce M. 
Rating:
3.0

When I arrived they could not find the keys. Finally put me in a larger truck but I lost 45 minutes in the process. Make sure you have equipment before you take a reservation.

Thomas A. 
Rating:
3.0

Customer did not leave a comment.

Jenna G. 
Rating:
2.0

Using your phone to check in takes more time than to do it at the counter.

Paul G. 
Rating:
5.0

Most pleasant and helpful experience to date from this location

David Y. 
Rating:
3.0

Hard to tell if equipment is clean when it's not there. It's disappointing. I had to move all my heavy stuff by hand. Thank god I had help or I would have been stuck.

Daniel A. 
Rating:
4.0

Customer did not leave a comment.

Lea S. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Way to expensive. I spent 115 dollars just to go to 30 minutes down the road and back.

Everette M. 
Rating:
4.0

Customer did not leave a comment.

Hurley K. 
Rating:
3.0

Went to pick up the truck, no one was there?

CRAIG W. 
Rating:
1.0

This location is always rude & unprofessional

Tale M. 
Rating:
5.0

Nothing. Good down to Earth regular people with good food and very friendly.

ELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

Sihai L. 
Rating:
5.0

Checking in and out was outstanding

JIWAN J. 
Rating:
5.0

JJ's place was a wonderful establishment to do business with; I will definitely return there if I ever need to rent another truck. The staff was very nice and helpful and the trucks were well maintained.

William F. 
Rating:
3.0

Customer did not leave a comment.

Sierra K. 
Rating:
5.0

N/a

Kenard G. 
Rating:
2.0

As usual the equipment reserved online was not available when I arrived to pick it up. When I arrived at the location I was told that they do not carry appliance dollies at that location and I would have to go to another location to get one. I called the other location and was told that there was one there so I drove to that location only to find out that they never had one to give me. There is no committment to fulfilling the customers reservation no matter where you rent from. You always have to get a different size truck than what you want or you can't get a dolly or some other thing that you have reserved.

John R. 
Rating:
5.0

Courteous, professional yet with that friendly neighborhood spirit

Christa W. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

Customer did not leave a comment.

FELICIA A. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

Carla E. 
Rating:
3.0

I was not told while making a reservation that I could save money on weekday verses weekend rents. Not good business.

Isaiah C. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Tymesia M. 
Rating:
4.0

The truck was rather dated and difficult to drive. The floor mats were muddy and there was a discernible odor of cigarette smoke. However and overall, it was an above-average experience and the store personnel was very helpful and friendly

UCHENNA V. 
Rating:
5.0

Very professional. Had to straighten out the mistakes from the pickup location where the truck didn't match the paperwork.

TED S. 
Rating:
3.0

The man checking me in was rude. Said he wished they didn't have Uhaul he hated it. Also he refused to give me Mon through Thursday mileage rate. Charged me Friday Saturday rate

David M. 
Rating:
5.0

Pick up was awesome! But when I returned the guy was a jerk and not very nice and I had no problems with my rental back on time and a full tank off gas so I don't know why he was so mean..

carol I. 
Rating:
4.0

The employees of J & J Food Mart were very helpful and friendly. The mobile app is not user friendly and very frustrating for pick up so I didnt even attempt to try it for return. The app is ok for reservations but that's it.

ROBYN K. 
Rating:
3.0

Customer did not leave a comment.

john D. 
Rating:
5.0

My vehicle was displaying the CHECK ENGINE light. Two tires were very UNDER-INFLATED which required me to stop at a tire shop to properly inflate.

BENJAMIN S. 
Rating:
4.0

Customer did not leave a comment.

Otto H. 
Rating:
5.0

The owners were pleasant and very easy to work with! They made the experience a good one, and I would recommend this location to a friend.

Adam P. 
Rating:
3.0

Truck had a gas mileage of about 1.5mpg. I drove six miles (including to the gas station) and put in 4 gallons to return it as full as I had gotten it. Drove with a very light load, and, no, I didn´t have the hand brake on... Scandalous!

Ulrich E. 
Rating:
3.0

Customer did not leave a comment.

richard N. 
No reviews have been submitted for this location.

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