J&J Food Mart
(U-Haul Neighborhood Dealer)

411 reviews

2022 S Broad St   Winston-Salem, NC 27127

(336) 793-2224

Hours

  • Mon-Sun: 7 am - 3 pm

Contact Us

(336) 793-2224

2022 S Broad St
Winston-Salem, NC 27127

Hours

  • Mon-Sun: 7 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Truck vwas unclean, Truck had engine issues and barely ran, charge was higher than quoted

Justin I. 
Rating:
5.0

Customer did not leave a comment.

Kimberley V. 
Rating:
5.0

The Lady sales person went over & beyond for me, it was a last minute reservation; & she made it happen! Thank You sooo much!!!🙂😇

Cassandra W. 
Rating:
1.0

thx,but NO THANKS

Anthony B. 
Rating:
2.0

Customer did not leave a comment.

Cynthia G. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

Bonnie C. 
Rating:
4.0

Customer did not leave a comment.

Danny L. 
Rating:
4.0

Customer did not leave a comment.

Emilie J. 
Rating:
5.0

Excellent and friendly customer service. It was super easy!

Patricia C. 
Rating:
1.0

Terrible experience start to finish: J&J is a convenience store, J&J did not have the equipment I reserved, the attendant could not tell me if the truck had been sanitized b/c "she did not check it in", covid or no covid the truck was filthy and gross, I had to sanitize the truck myself, the AC worked 40% of the time (87 degree day), drivers side windshield wiper was worn out...etc

hardt B. 
Rating:
5.0

Very pleasant experience would use this location again very friendly staff

william W. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
3.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Teresa was a very friendly, polite and helpful employee that helped me with my u-haul rental. When I need a u-haul I always get it at this location. It is the best and most convenient u-haul in town. Thank you. Ellizabeth M Wilson

Elizabeth W. 
Rating:
2.0

Use another location

Reggie C. 
Rating:
5.0

Customer did not leave a comment.

Vianesa A. 
Rating:
2.0

Make sure the trucks are clean and swept out before renting to customers. There was literally dirt, trash, parts to a bed and what appeared to be a used adult diaper. Absolutely disgusting! Although the lady inside was extremely apologetic and sweet, it should have NEVER happened.

Kimberly P. 
Rating:
3.0

Would have been nice if I knew what I was paying after left the truck off, she just said I just need the key, did not check millage or gas, so I did not know what I would be changed

PRISCILLA C. 
Rating:
5.0

Customer did not leave a comment.

Dian Y. 
Rating:
3.0

Customer did not leave a comment.

Jane B. 
Rating:
2.0

I reserved a truck and dolly on line and when I went to pick up the truck they didn't have a dolly which I really needed. I called uhaul to speak with someone directly to reserve a dolly elsewhere. They were very helpful in reserving just the dolly. When I got to the location they said they didn't rent out just dollies without a truck. Then they said there is a $60 deposit for a $7 dolly. Then they couldn't find my reservation. Finally they found the reservation and allowed me to rent the dolly without the deposit. So at the end it turned good it was just a lot of wasted valuable time getting there.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

Whitney F. 
Rating:
1.0

Allowed me to reserve before location opened using mobile app. Then mobile pickup was not available. Another location gave me a filthy truck (not the van I reserved) that smelled like weed. Then I was charged .69 per mile not .39 as original contract stated.

Rob I. 
Rating:
4.0

Theresa was very accommodating. I thought I had made a reservation. But not. She helped me get the truck in the spot. Very nice and professional. Thanks

Andrew L. 
Rating:
4.0

Customer did not leave a comment.

Maalik C. 
Rating:
5.0

Customer did not leave a comment.

AMY L. 
Rating:
5.0

The clerk was kind and extremely helpful!

Adam K. 
Rating:
5.0

Nothing at all.

judy W. 
Rating:
3.0

Needs new windshield wipers. Truck was disgusting. Truck was not on full when picked up but I was advised to fill it back up

brittany R. 
Rating:
5.0

Share that the blankets and dolly would be zip tied so that people come prepared

Ruth J. 
Rating:
4.0

Customer did not leave a comment.

Bruce M. 
Rating:
3.0

When I arrived they could not find the keys. Finally put me in a larger truck but I lost 45 minutes in the process. Make sure you have equipment before you take a reservation.

Thomas A. 
Rating:
3.0

Customer did not leave a comment.

Jenna G. 
Rating:
2.0

Using your phone to check in takes more time than to do it at the counter.

Paul G. 
Rating:
5.0

Most pleasant and helpful experience to date from this location

David Y. 
Rating:
3.0

Hard to tell if equipment is clean when it's not there. It's disappointing. I had to move all my heavy stuff by hand. Thank god I had help or I would have been stuck.

Daniel A. 
Rating:
4.0

Customer did not leave a comment.

Lea S. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Way to expensive. I spent 115 dollars just to go to 30 minutes down the road and back.

Everette M. 
Rating:
4.0

Customer did not leave a comment.

Hurley K. 
Rating:
3.0

Went to pick up the truck, no one was there?

CRAIG W. 
Rating:
1.0

This location is always rude & unprofessional

Tale M. 
Rating:
5.0

Nothing. Good down to Earth regular people with good food and very friendly.

ELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

Sihai L. 
Rating:
5.0

Checking in and out was outstanding

JIWAN J. 
Rating:
5.0

JJ's place was a wonderful establishment to do business with; I will definitely return there if I ever need to rent another truck. The staff was very nice and helpful and the trucks were well maintained.

William F. 
Rating:
3.0

Customer did not leave a comment.

Sierra K. 
Rating:
5.0

N/a

Kenard G. 
Rating:
2.0

As usual the equipment reserved online was not available when I arrived to pick it up. When I arrived at the location I was told that they do not carry appliance dollies at that location and I would have to go to another location to get one. I called the other location and was told that there was one there so I drove to that location only to find out that they never had one to give me. There is no committment to fulfilling the customers reservation no matter where you rent from. You always have to get a different size truck than what you want or you can't get a dolly or some other thing that you have reserved.

John R. 
Rating:
5.0

Courteous, professional yet with that friendly neighborhood spirit

Christa W. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

Customer did not leave a comment.

FELICIA A. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

Carla E. 
Rating:
3.0

I was not told while making a reservation that I could save money on weekday verses weekend rents. Not good business.

Isaiah C. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Tymesia M. 
Rating:
4.0

The truck was rather dated and difficult to drive. The floor mats were muddy and there was a discernible odor of cigarette smoke. However and overall, it was an above-average experience and the store personnel was very helpful and friendly

UCHENNA V. 
Rating:
5.0

Very professional. Had to straighten out the mistakes from the pickup location where the truck didn't match the paperwork.

TED S. 
Rating:
3.0

The man checking me in was rude. Said he wished they didn't have Uhaul he hated it. Also he refused to give me Mon through Thursday mileage rate. Charged me Friday Saturday rate

David M. 
Rating:
5.0

Pick up was awesome! But when I returned the guy was a jerk and not very nice and I had no problems with my rental back on time and a full tank off gas so I don't know why he was so mean..

carol I. 
Rating:
4.0

The employees of J & J Food Mart were very helpful and friendly. The mobile app is not user friendly and very frustrating for pick up so I didnt even attempt to try it for return. The app is ok for reservations but that's it.

ROBYN K. 
Rating:
3.0

Customer did not leave a comment.

john D. 
Rating:
5.0

My vehicle was displaying the CHECK ENGINE light. Two tires were very UNDER-INFLATED which required me to stop at a tire shop to properly inflate.

BENJAMIN S. 
Rating:
4.0

Customer did not leave a comment.

Otto H. 
Rating:
5.0

The owners were pleasant and very easy to work with! They made the experience a good one, and I would recommend this location to a friend.

Adam P. 
Rating:
3.0

Truck had a gas mileage of about 1.5mpg. I drove six miles (including to the gas station) and put in 4 gallons to return it as full as I had gotten it. Drove with a very light load, and, no, I didn´t have the hand brake on... Scandalous!

Ulrich E. 
Rating:
3.0

Customer did not leave a comment.

richard N. 
Rating:
3.0

Customer did not leave a comment.

Curtina S. 
Rating:
5.0

Nothing, my experience was very pleasant!

Shawlene C. 
Rating:
5.0

Customer did not leave a comment.

Rodney N. 
Rating:
4.0

Customer did not leave a comment.

Sage H. 
Rating:
4.0

Nothing!

Jessica R. 
Rating:
5.0

Customer did not leave a comment.

Erin W. 
Rating:
5.0

Customer did not leave a comment.

amanda M. 
Rating:
5.0

Customer did not leave a comment.

Regina C. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM VINCENT C. 
Rating:
5.0

Non smoking trucks

Jason M. 
Rating:
2.0

Location appears horrible, store looks run down and dirty. I went inside to find an extremely nice and knowledgeable man behind the counter. He was awesome. Only complaint is the location and run down appearance of the store. Dan Sawyers

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Patick T. 
Rating:
4.0

Customer did not leave a comment.

Tamera B. 
Rating:
3.0

Understaffed, only one employee for busy gas station who also had to deal with the rental. Took a long time.

Michael V. 
Rating:
5.0

Reduce rates on milage?

Jack R. 
Rating:
5.0

Movers from your site never showed up and didn't respond to messages. When I called 866-748-4110, they really didn't care. Will never use them again. Site won't even allow for a review

Charles B. 
Rating:
2.0

Too damn expensive.And i had to leave a 150.00 deposit.I will always rent from Cherry St from now on and no where else

Terry M. 
Rating:
3.0

Trucks need to be thoroughly cleaned before the next customer rental. I had to clean that nasty truck prior to using it!!

Spanious J. 
Rating:
4.0

Customer did not leave a comment.

Gwen C. 
Rating:
4.0

Have everything printed out and ready for pickup

Carin I. 
Rating:
5.0

Everything went fast and customer service was excellent

Keith S. 
Rating:
3.0

Lower your prices for people who are local. Also, you could send coupons to people.

Alex G. 
Rating:
4.0

It was quick and easy. They had about 4-5 trucks ready. We were in and out within 10 minutes.

ANTONETTE B. 
Rating:
5.0

We attempted to check in online to pick up the truck. It took well over 30 minutes to get through this process! Taking this amount of time is absolutely ridiculous. The employee at this location was great to help us complete the process. Needless to say I will never use the online pick process again, as it wasted so much of our valuable time.

Ricky H. 
Rating:
4.0

The vehicle was clean but the battery died half way through the move. I had to contact a friend to come and help. It took a lot of time out of our day and we didn't finish until close to 8:00 pm. Outside of that everything was fine. The folks that did the paperwork etc. were very friendly and accommodating.

deanna E. 
Rating:
1.0

Customer did not leave a comment.

Amy M. 
Rating:
1.0

I rent from U-Haul all the time and this was the worst experience I have ever had, and honestly if I do not get a refund for services I will never use U-haul again

Conrad L. 
Rating:
1.0

The service is very deceptive unfair unreasonable and defeating. The truck as only 19.95 dollars on it and I paid over 80 dollars for using the truck for about 2 and a half hours. I bought 25 dollars gas and had to pay 63 dollars. I cover a journey of 39 miles round trip. I would never use this service again even if I was offered it for free and I would not recommend the usage to my worst enemy I will not get over this deception

Clayon H. 
Rating:
5.0

Not a thing I needed a furniture dolly and they had one available.Everything went very smooth. I'll use them again.

Ray L. 
Rating:
5.0

Very satisfied with this location. Service person was very helpful. Will recommend this location to all my friends.

Harry V. 
Rating:
5.0

This was a last min move.They had a truck available and the process was smooth.

Ray L. 
No reviews have been submitted for this location.

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