Customer Reviews for J&J Trailers
(U-Haul Neighborhood Dealer)

175 reviews

12660 Hwy 431 S   Wedowee, AL 36278

(256) 357-2417

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2021 - 7/5/2021: Closed

Services at this Location:

Contact Us

(256) 357-2417

12660 Hwy 431 S
Wedowee, AL 36278

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2021 - 7/5/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

TRAVIS V. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

Customer did not leave a comment.

DESTINY T. 
Rating:
5.0

Very courteous and friendly!

Barry C. 
Rating:
5.0

Everything was very good

LAWRENCE C. 
Rating:
4.0

The lady that I think, runs the location and wrote up the rental was very nice, helpful and did a great job!

KENNETH C. 
Rating:
3.0

The office not open on time assigned one truck to me on reservations and gave me another truck. This caused a problem checking in the truck at the destination.

MICHAEL C. 
Rating:
5.0

I'm glad she understood my situation. They were super friendly

ALICIA B. 
Rating:
4.0

Customer did not leave a comment.

HOWARD S. 
Rating:
2.0

The woman who handled pick up of trucks was about 40 minutes late arriving to work which put us behind schedule. She offered no apology for her tardiness. There was a framed picture of Donald Trump in the main room and a large Vote for Trump sign on the refrigerator. There was a bag of rat poison by the refrigerator. The woman who assisted us was not wearing a mask.

Bernard M. 
Rating:
4.0

This location is not open on Sunday when we dropped off. But we left the key in the drop box and called them the next day and they had already closed our rental out. Uhaul has an online process to return your rental after hours - and I'm sure it works, but we didn't have the right phone with us when we dropped off, and then when we had the right phone, realized you had to do the check in process while on the property, which we had already left miles behind, and so couldn't complete it. But J&J Trailers took care of us. Thanks!

blake R. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
4.0

Customer did not leave a comment.

Therol B. 
Rating:
5.0

Customer did not leave a comment.

mark S. 
Rating:
4.0

Customer did not leave a comment.

KEN C. 
Rating:
5.0

Nothing. Everything was great. Dolores was so helpful during the entire process.

Martha C. 
Rating:
5.0

WHEN WE WERE UNLOADING THE TRUCK I NOTICED A SIGN THAT SAID 'RETURN THE TRUCK CLEAN AND RELIEVE $25. WE CLEANED IT SO HOW DO WE GET OUR REWARD? IM NOT YELLING. I USE CAPS AS I CAN SEE THEM BETTER.

Richard D. 
Rating:
4.0

Customer did not leave a comment.

TAMMY W. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Richie S. 
Rating:
4.0

Great service, easy location

CATHY S. 
Rating:
3.0

The rental location was OK, however the truck tires were out of balance and not enough equipment to choose from. Was unable to secure at any location a 20" truck. The 1-800 number offered terrible service. Spoke with Connor and he was no help and gave us a number that was disconnected.

ROBERT S. 
Rating:
5.0

great experience

Franklin D. 
Rating:
4.0

No reception, so it took forever to check in on the app. Which we had to do because of social distancing.

Jacob A. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Therol B. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Uhaul should make sure that the return site is working at all times. When I returned the equipment, I was unable to reach the website to properly return the equipment per uhaul instructions. I had to call the phone number provided.

Charles S. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

The map link sent via text did not get me to the drop off location. I had to look it up online to get the correct directions.

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan Lynn B. 
Rating:
5.0

Customer did not leave a comment.

Russell C. 
Rating:
5.0

Customer did not leave a comment.

JOYCE A. 
Rating:
5.0

Customer did not leave a comment.

wayne S. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

DARELLE R. 
Rating:
5.0

Very friendly and helpful.

Vanessa S. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
2.0

First of all, the people at this location were very nice, nothing at all against them. However, Uhaul booking in advance is a COMPLETE JOKE! I knew the week of July 4 would be a busy time, so I booked two weeks in advance, secured it with my credit card, thought everything was set to move my daughter over 750 miles away. Two days before my pickup date, I got a confirmation call saying my truck would be in a town I had barely heard of, over an hour away from my "preferred location", that turned out Google couldn't even find, and we barely had cell service enough to get a call through to them to get directions. I spent two days on the phone with Uhaul trying to figure out why I had to drive an hour away and an hour back for a "reserved" truck, to no avail. Bottom line, there were Uhaul trucks EVERYWHERE, but apparently every place wants to keep all their trucks just for local hauls. So be warned, booking in advance with Uhaul for an out of state move is a COMPLETE JOKE.

Janet L. 
Rating:
4.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

bobby C. 
Rating:
4.0

I thought I had unlimited mileage and they charged me 9.72

Lawrence C. 
Rating:
5.0

The staffing at J&J was wonderful and helpful despite computer issues from a storm and the system not uploading my driver's license correctly. They still managed to make the experience great.

Shannon M. 
Rating:
5.0

Customer did not leave a comment.

Todd C. 
Rating:
4.0

Customer did not leave a comment.

BLUE V. 
Rating:
5.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Great customer service!!

Tom N. 
Rating:
5.0

Maybe you could provide a lock ?? with the truck. This was the only inconvenience and I remember one time I rented a U-haul truck with the lock included. This was on Ashland, AL.

Maikel R. 
Rating:
5.0

Nothing. Awesome experience!

Kirk H. 
Rating:
5.0

Customer did not leave a comment.

Liz C. 
Rating:
5.0

Great experience. The truck was clean and ready. We were promptly processed and were on our way quickly. Wonderful people at this location--the kind that are hard to find these days.

jon R. 
Rating:
4.0

Customer did not leave a comment.

Kimberly D. 
Rating:
5.0

Customer did not leave a comment.

gary H. 
Rating:
5.0

A very pleasant experience. As I was a last minute no reservation they were wonderful.

Sharon J. 
Rating:
5.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

The signal light did not work on back left side.

David B. 
Rating:
5.0

Everything was great

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

thomas S. 
Rating:
4.0

Customer did not leave a comment.

Gary W. 
Rating:
3.0

Customer did not leave a comment.

RONNIE M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

Tom N. 
Rating:
5.0

Need to improve lighting at key drop box.

Larry D. 
Rating:
4.0

Truck had dog hair all over seats and trash in back

David B. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Very nice and helpful

Michael R. 
Rating:
3.0

Dropped off after hours. Returning online was very easy to use

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Landy I. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

This place was great. It as disappointing that I had to drive over an hour to get a truck, but I've never picked up a truck nearly as quickly as I did here. They made the process impressively painless.

Nicholas K. 
Rating:
4.0

Great place to drop off the vehicle. The location was near our home, thus making it an easy drop off.

Martha W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

The 20 foot truck that I rented had a right rear view mirror that was in poor repair. The mirror itself wouldn't lock into place. Anytime the truck went faster then thirty miles an hour, the mirror would blow outwards, effectively blinding me during my nine hundred mile journey. It was pretty terrible driving across the country without being able to see out of the right side of the truck.

Brock B. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

Doug R. 
Rating:
5.0

Customer did not leave a comment.

Kimberly R. 
Rating:
4.0

Continue and keep up the food work!

Tonya M. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

The service was excellent. Very informative and went out of their way to accommodate us. Would highly recommend J&J Trailers.

Phillip C. 
Rating:
5.0

loved the young lady, wendy that helped me with my uhaul.

Sam M. 
Rating:
5.0

Customer did not leave a comment.

JEROME C. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Latonya D. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
5.0

Tire pressure, which is handled by Uhaul mechanics (not at the individual locations) was 49.5 on one tire and below 60 on all. Sidewall calls for 65. I pumped air in them to insure a safe trip. The Uhaul check in system was very slow; it hung up and required an additional 1/2 hour to get things resolved.

Thomas E. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
2.0

No one was there when we arrived. Had 30 minute wait. Had to hook up ouseleves when finally got trailer. The owners were nice people however. The equipment with uhaul works well. Great trailers.

Kent G. 
Rating:
5.0

So friendly. Made us feel right at home.

Kelly P. 
Rating:
5.0

Keep offering 24 hour drop off. That is huge for me.

Brett T. 
Rating:
5.0

Customer did not leave a comment.

VIRGINA E. 
Rating:
3.0

Left UHaul in lot and key in lockbox about 4:00 on Saturday. They closed at 2:00. Received U-Haul email on Monday afternoon that unit was unaccounted for. Called U-Haul representative and she got it straightened out.

Brenda S. 
Rating:
4.0

Customer did not leave a comment.

Ann N. 
Rating:
5.0

Always top shelf service. Never had any negative issues with this location

MICHAEL B. 
Rating:
5.0

No issues, place of business was clean and offered after hours drop off.

JEANNE R. 
Rating:
4.0

Speed of checking out a trailer. Better internet. Took way long to get trailet!!

David T. 
Rating:
3.0

Customer did not leave a comment.

RUSSELL D. 
Rating:
5.0

Customer did not leave a comment.

JOEL B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top