Karen P.
Absolutely a great experience! Very friendly and caring!!! Will return if needed again in the future.
Customer Reviews for J&L Carpet
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of J&L Carpet
PETER P.
I had multiple issues with the app, in particular my Location couldn't be confirmed even when I enabled it on my phone. Since I couldn't continue with the check-out, I needed to call the office 3 times to resolve.
al N.
Excellent Service !
thomas R.
Extremely satisfied with the whole experience !
al N.
Excellent ! Highly recommend !
al N.
Highly recommend the great service !
jennifer C.
THE BEST EXPERIENCE WITH A RENTAL EVER!!! Kind, helpful, expedient, generous- HIGHLY RECOMMEND!
Ray F.
We dropped off the keys in a night lockbox but we were contacted and told they received our keys and we were good to go.
Ralph F.
Very professional and friendly, Van I rented was remarkably clean and well taken care of. I would DEFINITELY rent from him again and recommend friends!!
Michael S.
Very nice business. Highly recommend:-)
al N.
Highly recommend !
Pat R.
The truck was not at the original location but the original Location comped me extra miles for the inconvienve. The set location was very nice and checked me in, assured me truck was covid clean, however I would have appreciated an overview of where things were like the flashers, etc. There were roaches in the back of the truck- we killed them and swept it but very grossed out and praying none snuck home with us as I have NEVER had roaches in my life. Truck was in good condition but needed tire seevice.
tony M.
It was a perfect day for me and you made it possible.
Monica D.
Upon drop off we were told that the truck we had been given had not been loaned since September and he could not find it in the system. We waited 20 minutes and still were unable to get a receipt. He told Us to go and he would email one later when he was able to find it. U-haul needs to get a more organized system. I will never use their services again.
Howard J B.
Perfect experience, thanks so much
James P.
My experience with J&L Carpet was exceptional. Quick and easy!!! The gentleman who helped me is a great guy very helpful... I'd give them my business and recommend them to anyone who's moving or looking for carpets...
robert L.
I could of used a 15 or 17 foot truck, none were available. I will need to rent a truck again.
John C.
Used this site prior and all worked out fine.
betty M.
very accommodating also. returned the truck later than expected, but they were able to give the person another vehicle.
john B.
Great Service Fair pricing. Really went out of their way to be help-full and make things right when another customer did not return the truck intended for me.
dolores A.
Nothing. A great representative who is knowledgeable and very professional
Francis K.
Keep the gentleman who handled my transaction on th3 front line. ??
thomas S.
Ben was the most helpful and understanding customer service ever !
Alfred N.
Highly recommend this location !
Sandra D.
excellent customer service. Truck was very clean, would highly recommend to anyone needing a uhaul.
Alfred N.
Excellent, highly recommend !
Bennie M.
The lady was pleasant and assisted with trying to accommodate the lost of mileage.
MICHELLE C.
Bert was an absolute pleasure to work with! Recommend him and this location to everyone!
MARK G.
Thanks for the truck. You guys were great to work with.
Sheryl Z.
Very friendly, helpful & courteous staff. Would definitely use their services again & would highly recommend to anyone I know.
don O.
For the most part my experience has always been good with this location, although my most recent experience there was a technical problem closing out the rental. The agent in the office had great difficulty closing it out, so I spent a long of time waiting.
don O.
Excellent service!!!!!
Donald O.
J and L Carpet is excellent!!!! I wouls highly recommend them
Alfred N.
HIGHLY RECOMMEND !
Robert G.
There was not any instruction on the use of the truck or the tow dolly. I would think you want people to operate your equipment in the best manner possible.
gregory M.
Excellent customer service
James C.
Left my wallet in the truck and they helped me out IMMENSELY. Super accommodating and friendly staff.
Alfred N.
Very good service !
Alfred N.
Very good experience. Highly recommend !
Alfred N.
EXCELLENT !
Steve C.
The man went out of his way to call u- haul directly to help him retrieve a recruit at my request. Service was excellent
Alfred N.
Excellent experience ! Thank You !
BRUCE W.
Lower prices. Rentals are too high.
Katharine C.
They forgot a bunch of the equipment I ordered. I plan on contacting UHaul bout this.
Kim H.
I would not recommend for my friends because it is too far away. Nothing against the place. I reserved the truck well in advance of when I needed it from a location that was near me and it said the truck was available for that time but then I get an email the night before telling me I have to go an hour out of my way to get the truck! That is not acceptable! I had no other choice but to get it and I had to make all other types of arrangements to get to that site to get the truck! I am really not happy with my experience and you did not meet my expectations!
BRUCE W.
Lower prices
William G.
You could ask the agent not to try and steal $10, hoping I wouldn't notice.
Kelly S.
The rental place was excellent in answering any questions I had and helping get on my way with my rental. I will defenitly use them again for my truck rental needs.
kenneth K.
Ben at J&L was extremely polite and knowledgeable. He made the process extremely easy. The truck was super clean, easy to drive, and easy to load/unload. My only dissatisfaction was with the mileage charge. 99¢/mile added up very quickly. Quite excessive.
pat C.
As far as the Whiting office goes you need to do nothing the guy been that was working there was excellent customer service I would go back to her in this instant
don O.
Very professional and accommodating. Highly recommended!!
Christopher K.
When the 6X12 trailer that I reserved at a different location was not there at the agreed upon pickup time, a UHaul representative located a suitable same-day replacement vehicle at J&L Carpet in Whiting. Judy at J&L took good care of us and we were on our way...
rudy M.
Employee John was extremely pleasant and helpful. He made the rental easy.
Patricia H.
Loved the convenience of the location. Personnel was very helpful.
Vehicle was sent from another U-Haul location and was clean inside but exterior was very dirty with road grime. Did not affect usability. This was not the fault of the dealer I rented from.
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