Customer Reviews for J&L Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of J&L Service

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Frederick K. on

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Bill A. on

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ELROY B. on

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David L. on

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Pickup was supposed to at 8am locations opening time. Worker did not show up till almost 8:30. Worker was clearly annoyed that I was there waiting and never apologized. Had to hook up trailer by myself. Drivers side marker light is out on trailer. Drop off was a nightmare to due lack of lighting tight parking space and a uhaul moving truck blocking most of the lot.

ZENITHHE L. on

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Amy S. on

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On 4-26-17 I had sent my employees to drop off the Uhaul in Jamestown and inquire about the extra fuel that we had put into the truck. When my employees returned to the store the employee who went in said that whoever helped him was rude and short with him and pretty much told us tough luck. I would have been satisfied with an explaination, a phone call, or something other than stick it. I have a good mind to contact the Better Business Bureau as I feel that this experience will happen again and people need to be aware of the horrible service this location offers. I will never recommend anyone to this location. I will be sure to inform any of my friends, family, and customers of my experience if I ever hear that they are moving or are ever in need of a truck. It is amazing how we can do business at one location and be treated with such awesome customer service just to go to the drop off location to be treated as if we were being punished for leaving extra fuel in the truck.

Jawuan P. on

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Very helpful, was able to answer all my questions.

SARAH F. on

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He gave us the smallest truck available to move with. We had to make 5 trips causing us to go over the 15 miles he allotted us. He was very rude and not very friendly.