Customer Reviews for J&L Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of J&L Service

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sharon B. on

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jeff A. on

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Excellent service. Highly recommend.

mary L. on

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When you say the tank is full. Make sure it really is. We ended up paying for gas that we did not use because the tank was NOT full. 15 dollars in gas but only went 6 miles. Does not compute. We were tired and thankful we found the u-haul we needed in a pinch for a short quick haul but feel a bit taken advantage of and too tired to argue.

al H. on

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Randy H. on

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susan G. on

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I rented from Ricks TV in JAMESTOWN. I received no phone call from uhaul. When I went to pick up trailer it was not at Ricks. He had no record. I was there a week before reserving one. He kindly called Fargo office and they said it was at J & L. Total mix up on my reservation

Pam R. on

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Scott T. on

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Melissa G. on

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Very friendly attendant. He was very busy but kept calm and remained friendly even though I know he was swamped

Faith K. on

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Blaine F. on

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Heather H. on

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Make sure truck is clean. Also give the correct dollys

mike U. on

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JIM P. on

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JEFF B. on

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jim T. on

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The salesman was very rude and flustered, the day I came in to check on leasing a trailer, I was to pick it up 2 days later and none of the paperwork was done, took a long time to go thru that process...

Cris B. on

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Maureen M. on

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Initially we had our trailer set up with Ricks TV uhaul location in Jamestown, ND. We received a message from Rick that he wanted to discuss paperwork and when I called him back he informed me that my uhaul was canceled. I did NOT cancel my uhaul and upon pressing he could not tell me who or when my order was canceled. This was extremely upsetting and a HUGE I convenience. Rick told us to call a different uhaul service (J&L) in Jamestown, ND and thankfully he was able to assist us and was extremely helpful. He also informed us we were the second people that day that were told Ricks TV told them their order was canceled. Seems extremely fishy and I was very upset. If J&L hadn’t been so helpful I would definitely never use Uhauls service again. Something needs to be addressed so this isn’t happening to other people. When you count on a service and are guaranteed a service and then the night before are told your order was mysteriously canceled... horrible business practice and bad customer service.

kirk O. on

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Terry S. on

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patrick B. on

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Helpful and friendly

myra O. on

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richard J. on

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The uhaul was across the street they said they would send some one over to help hook it up no help being 89 years old not very easy to push it back turn it left it on to the pickup.

Sarah F. on

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Was accused of stealing an auto trailer from uhaul after spending 1,300 on my rental. Turned out it was a paperwork error. Rhonda from the Fargo uhaul was rude, aggressive, and no apology of the accused theft was ever given. I have done business with uhaul for years through my multi-billion dollar company. I will never use uhaul again, and will not recommend to anyone. How you treat your very high paying customers matters, uhaul. Check your paperwork before you accuse paying customers of stealing vehicles from you.

DANIEL PHILI K. on

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Allowed me to leave truck where I parked it, even in a busy time was polite and appreciative.

Kevin B. on

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Rebecca M. on

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Paul L. on

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Receipt print after May be better?

Reese F. on

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Troy was very helpful to get me up and going. Thank you to the J&L team.

Dale D. on

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ROBERT N. on

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laurie L. on

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DAVINDER S. on

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Excellent customer service. Employee at the desk is attentive and straight to the point. Got me into the U-haul quick so I could get my move started.

ramona M. on

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Troy made it a very positive experience. staff was extremely helpful in helping me attach it to my vehicle.

Danielle F. on

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Monte M. on

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Bruce P. on

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Michael L. on

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Michael L. on

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Michael D. on

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Great customer service!

alissa W. on

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i was charged for 2 days(48 hours) and was expected to go to amd from Fargo In 6 hours. that is impossable with only 1 person to load and unload. I drove 240 miles only going 60 mph. no i will mot rent from them again.

Liam K. on

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I did not receive my furniture pads so when I went to return it I was slammed with all these extra fees and I was told that when I returned it if it needed cleaning it would be a 15$ charge .

lief B. on

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Barbara P. on

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JULIA H. on

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Very nice and courteous man. He informed me that one of my rental contracts was not long enough and had to charge me for an extra day. He said I needed to call the regional office about it. They were very nice and helpful to get my refund. It was just a surprise that no one wants to deal with after a big move and a thousand dollars, to know that you have to pay more and go through the hassle to get the refund that you were due.

Tim S. on

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Josh had excellent customer service skills and explained in detail, about the rental procedure. Will definitely refer J&L service for a great U-haul experience.

Sally J. on

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Roy K. on

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SCOTT D. on

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Thank You!

tamara S. on

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Nothing to do with location. Unit was clean inside... but Previous renters smoked in the cab...it left the windshield with streaks...and it was raining...I cleaned the Windows, swept the cab and the required box before the return. Please consider a no smoking policy...the heat was disgusting but I had to run it because it was cold.

cindy W. on

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craig M. on

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Troy does an excellent job of dispatching the equipment and explaining the important details of the rental agreement. He even highlights the emergency contact information and the drop off details. He assisted in the hook up and ensured our lights operated correctly, and we had enough moving blankets. Service the good old fashioned way!

Derek B. on

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Very quick and professional service.

Blaine B. on

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PAUL M. on

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Janet P. on

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David R. on

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Very friendly service and very nice to talk with.

Mira F. on

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Tech that hooked up my tow dolly didn't secure chains for axles or the chains for the trailer hitch correctly. Half way into our trip the chains come loose and start sending sparks everywhere.

Michael L. on

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Gloria P. on

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Carlynne F. on

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Michael Y. on

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robert B. on

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Efficient and knowledgeable service.

gary R. on

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Our greatest challenge was not the local provider, but we had been told our trailer would be read for pickup at 8 am at one location and there was no trailer there. I called the 800 # and they said one was schedule to arrive around 10:30 am at J&L that we could rent. That trailer didn't arrive until 12:30 pm. It wasn't J&L issue but UHaul's system of getting trailers. We did get the trailer, but 4 hours late. Frustrating.

james B. on

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Mark G. on

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The only issue I had with this location is that it is in a congested corner lot and not an easy place to drop off a vehicle. The owner was very helpful and friendly and made sure I was taken care of.

David W. on

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Matthew W. on

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Ron S. on

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I had initially reserved a trailer in Bismarck and when I was traveling to Bismarck to pick it up I was informed it was not available. I do not understand how you can reserve and it is not there?

sam S. on

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Smaller shop, but they went obove and beyond in customer service.

Lori R. on

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Horrible customer service, will never rent from here again!

Sara S. on

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Sandra G. on

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percy S. on

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From initial contact to final drop off location we were very happy with our experience with U-Haul

Bryan S. on

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Everything went well,the gentleman explained everything about who to call if any problems occurred. Overall great experience

Kay L. on

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It rained. The trailer leaked.

David P. on

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lana M. on

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james D. on

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david W. on

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Ryan Z. on

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Christopher E. on

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I might look elsewhere first next time. Well not really. The guys at my final destination were nice and helpful.

Tom G. on

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Very friendly. We had no issues returning the trailer. Have used both locations in Jamestown and will continue to do so when we need to rent again.

Christopher H. on

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Thomas W. on

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I had to drive to Jamestown from Bismarck just to pick up the uhaul otherwise I wouldn’t of had one for moving the next day and it wasn’t even the one we requested! The staff were INCREDIBLY RUDE to me about the whole situation! When we got there the truck was cold and windows frozen! NOT IMPRESSED AT ALL!

BROCK K. on

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kevin S. on

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manager seemed annoyed when i asked him to back up the truck to hitch the trailer.

jeff G. on

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LAURIE H. on

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Drew L. on

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Good guy. Very thorough with explaining the process.

Jeremiah C. on

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dennis D. on

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Person at J&L Service repeated the process that I had completed on-line for an expedited service. When he finished he said, "it's all yours" and offered no assistance to lift the trailer and/or hook it up. I am a senior but I managed.

jim M. on

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I was told a day before pick up that the truck and trailer would not be available. because of the short notice I was unable to move one bedroom set, a book case, a gun case,many tools and lawn and garden supplies. I was very disappointed. I later found out the truck and trailer I had rented went to someone who was moving 150 miles while I was moving 1600 miles. I do not believe I will ever use your services again. Filed a complaint 10 days ago and was never contacted.

peggy V. on

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Jay K. on

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Cameron H. on

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The company didn't report that they had my truck when they received it.

Craig B. on

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This gentleman was so nice. I hope your company appreciates having him on your team. So personable and professional.

Chad T. on

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William H. on

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julie M. on

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